The Concord Hotel & Suites

Hotels
8.4 (1284 reviews)
31 Wangapala Road, off 5th Parklands , Nairobi , KE
+254 711 111333

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Comfortable beds
Good breakfast
Cons:
Pool was under maintenance
Air conditioning issues
Rude staff

Categories

Cleanliness
7.59
Some reviews mentioned issues with cleanliness and maintenance.
Service
8.86
Positive mentions of friendly staff and good service, despite some negatives.
Location
8.8
Great location mentioned in reviews, contributing positively.
Room Quality
8.55
Guests stated that the rooms were comfortable and cozy.
Amenities
7.88
Negative feedback regarding the pool and other facilities.
Value for Money
8.34
Mixed sentiments on pricing and value, with some reviews indicating overcharging.
Food and Beverage
8.69
Compliments on the breakfast and restaurant offerings.
Overall Experience
8.46
General consensus is a favorable stay, balancing positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:15

Property Description

Luxurious Five-Star Accommodation
Located in Nairobi, The Concord Hotel & Suites offers a lavish experience with an indoor heated swimming pool, spa, and fitness centre. Each air-conditioned room features modern amenities like a flat-screen TV and a minibar for your comfort.

Culinary Delights and 24-Hour Room Service
Indulge in a variety of dining options on-site and take advantage of 24-hour room service for a truly convenient stay. Tea and coffee facilities in each room ensure you can relax with a hot beverage anytime.

Convenient Location and Business Services
Situated near Nairobi National Museum and Westgate Shopping Mall, the hotel also offers a business centre and free private parking. For added convenience, Kenyatta International Conference Centre is just a short distance away.

Book your luxurious stay at The Concord Hotel & Suites for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

8.4
Based on 1284 reviews
Cleanliness: 7.59
Service: 8.86
Location: 8.8
Room Quality: 8.55
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.69
Overall Experience: 8.46
A
Alessandro • solo_traveller • it
10
Pros:

Camera spaziosa, sala da bagno e piccolo bagno di servizio. Personale sempre sorridente e attento alle esigenze. Accoglienza impeccabile

2026-09-19 • via Nuitee
L
larry • solo_traveller • us
7
2026-09-18 • via Nuitee
R
Ravindran • solo_traveller • in
10
2026-09-16 • via Nuitee
A
Alnoor • solo_traveller • ke
10
Good
Pros:

All. Tha staff Sarah & Marion were very helpful. Thnx.

Cons:

All ok

2026-09-15 • via Nuitee
A
Alnoor • couple • ke
10
Great
Pros:

All. The staff Sarah was very helpful & friendly.

Cons:

All ok

2026-09-15 • via Nuitee
S
shahid • couple • pk
7
2026-09-12 • via Nuitee
M
Mary • extended_group • ug
8
It was an amazing stay more than what I expected.
Pros:

Breakfast was great!

2026-09-10 • via Nuitee
A
Alnoor • solo_traveller • ke
10
Pros:

All

Cons:

All ok

2026-09-04 • via Nuitee
M
Muhammad Bilal • extended_group • ae
8
2026-09-01 • via Nuitee
F
Francis • couple • ke
9
Very comfortable place
Pros:

Very big rooms

2026-08-28 • via Nuitee
S
Sports • couple • ke
10
Pros:

Amazing property and great staff

2026-08-13 • via Nuitee
C
Carlotta • couple • it
9
Davvero ottimo albergo!
Pros:

La camera grande e confortevole e il cuscino di penna morbidissimo. Tanti appoggi sia in bagno che una grande scrivania in camera.
Due ristoranti con tre cucine diverse locale, cinese e indiana.
La staff gentilissimo.

Cons:

La posizione non è comoda per andare in centro ma gli uber funzionano benissimo

2026-08-10 • via Nuitee
T
Temitope • solo_traveller • ng
7
2026-08-10 • via Nuitee
A
Aden • solo_traveller • et
1
Dishonest and disappointing
Pros:

We arrived at around 7 AM, they refused to let us check in & told us to wait until 12PM or pay extra $50. We had to because we felt vulnerable and tired.

Cons:

Bad Reception, dishonorable treatment

2026-08-09 • via Nuitee
A
Alnoor • solo_traveller • ke
10
Pros:

Everything

Cons:

Everything was ok

2026-08-09 • via Nuitee
A
Alnoor • couple • ke
10
Pros:

All ok

Cons:

All ok

2026-08-09 • via Nuitee
A
Alnoor • couple • ke
10
Pros:

All ok

Cons:

All ok

2026-08-09 • via Nuitee
V
Vijay • couple • in
7
Pros:

Average

Cons:

Could have been much better for the price it charged

2026-08-05 • via Nuitee
C
Chris • solo_traveller • gb
10
2026-08-04 • via Nuitee
S
sylviebL5893AT • Family
10
Premium experience
Pros:

Excellent stay! Staff served with a genuine smile, were warm and consistent in their services across the board. A serene environment it is..Highly recommend..

2026-08-01 • via Tripadvisor