The Concord Hotel & Suites

Hotels
8.4 (1263 reviews)
31 Wangapala Road, off 5th Parklands , Nairobi , ke

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Comfortable beds
Good breakfast
Cons:
Pool was under maintenance
Air conditioning issues
Rude staff

Categories

Cleanliness
7.59
Some reviews mentioned issues with cleanliness and maintenance.
Service
8.86
Positive mentions of friendly staff and good service, despite some negatives.
Location
8.8
Great location mentioned in reviews, contributing positively.
Room Quality
8.55
Guests stated that the rooms were comfortable and cozy.
Amenities
7.88
Negative feedback regarding the pool and other facilities.
Value for Money
8.34
Mixed sentiments on pricing and value, with some reviews indicating overcharging.
Food and Beverage
8.69
Compliments on the breakfast and restaurant offerings.
Overall Experience
8.46
General consensus is a favorable stay, balancing positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:15

Property Description

Luxurious Five-Star Accommodation
Located in Nairobi, The Concord Hotel & Suites offers a lavish experience with an indoor heated swimming pool, spa, and fitness centre. Each air-conditioned room features modern amenities like a flat-screen TV and a minibar for your comfort.

Culinary Delights and 24-Hour Room Service
Indulge in a variety of dining options on-site and take advantage of 24-hour room service for a truly convenient stay. Tea and coffee facilities in each room ensure you can relax with a hot beverage anytime.

Convenient Location and Business Services
Situated near Nairobi National Museum and Westgate Shopping Mall, the hotel also offers a business centre and free private parking. For added convenience, Kenyatta International Conference Centre is just a short distance away.

Book your luxurious stay at The Concord Hotel & Suites for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for US$35 per person per night when using an available extra bed.
    People 13 years old and over stay for US$50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1263 reviews
Cleanliness: 7.59
Service: 8.86
Location: 8.8
Room Quality: 8.55
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 8.69
Overall Experience: 8.46
M
Manojkumar solo_traveller ug
6
2026-07-01 via Nuitee
A
Alamin solo_traveller cd
10
2026-06-26 via Nuitee
B
Bankole solo_traveller ng
9
Pros:

The staff were very friendly and ready to assist

Cons:

The fact that my booking meant i couldnt have visitor unless i pay am extra fee

2026-06-24 via Nuitee
G
GrandTour02706499905 Friends getaway
8
After months working hard at sea to afford exploring my home country, my stay at The Concord Hotel was a childhood dream
Pros:

⭐⭐⭐⭐⭐ | Worth Every Single Penny—An Exceptional Sanctuary in the City

As someone who spends months on end working out at sea, my time back on land is incredibly precious. I work hard on the water to afford the chance to finally explore my own beautiful country, Kenya—something I could only dream of doing when I was a child. When I look for a place to stay, I look for an experience that honors that hard work, where comfort and genuine hospitality come first. That is exactly what I found at The Concord Hotel & Suites.
As a reviewer who loves documenting the fine details of hospitality as a passion project, I am incredibly meticulous about service, and The Concord completely blew me away. It was worth every single penny I spent.
From the very moment I stepped through the doors, the tone was set by the girl at the reception. She was incredibly warm, welcoming, and attentive, making check-in feel seamless and genuinely personal. That high standard of service carried through the entire stay—the room service was prompt, immaculate, and utterly professional, making it so easy to just unwind and relax.
The culinary side of the hotel was an absolute standout. The kitchen completely conquered the menu, serving up beautifully prepared, delicious food that felt like a reward after a long journey. Waking up to their breakfast was a daily highlight; the spread was phenomenal, fresh, and cooked to perfection, easily making it one of my favorite parts of the mornings.
Coming from a background where standards matter, I can confidently say that The Concord doesn't just provide a room; they curate a peaceful, elegant sanctuary right in the heart of the city's energy. It is a place that respects the traveler's journey. If you want a hotel that delivers flawless service, incredible food, and a genuinely warm atmosphere where you feel completely taken care of, this is it. It has earned my highest, most heartfelt recommendation.

2026-06-23 via Tripadvisor
K
Konstantin solo_traveller kz
1
There were bedbugs everywhere in the room. The manager is incompetent and aggressive. Instead of solving the problem, he
Pros:

-

Cons:

There were bedbugs everywhere in the room. The manager is incompetent and aggressive. Instead of solving the problem, he attacks. I had to go to the hospital for treatment, and I'm still receiving treatment.

2026-06-23 via Nuitee
S
shahid couple pk
8
2026-06-22 via Nuitee
S
shahid couple pk
8
2026-06-22 via Nuitee
S
SAISAI couple cn
10
2026-06-21 via Nuitee
I
ihor solo_traveller ae
8
Pros:

Расположение

Cons:

Нет

2026-06-20 via Nuitee
R
runyaj2026 Business
8
A place to be
Pros:

it is located in w serene environment, cool n quiet, the atmosphere is wow, rooms are spacious n very clean and all round service exceptional and value for money. staff are wonderful n friendly.

2026-06-19 via Tripadvisor
1
149labanc Business
8
Worthwhile
Pros:

The rooms are spacious and quiet.

Loved the environment.

Should consider a blend of menu.

2026-06-18 via Tripadvisor
V
Vladimir solo_traveller us
8
2026-06-18 via Nuitee
G
Georgios family_with_children gr
8
2026-06-17 via Nuitee
K
Konstantin solo_traveller kz
1
Клопы везде кусают на кровати когда вы спите ночью. Персонал ничего не предпринимает . Неадекватно реагирует менеджер на
Pros:

Ничего

Cons:

Клопы везде не заселяйтесь

2026-06-11 via Nuitee
C
Cristiano family_with_children it
9
Pros:

Good Place

2026-06-08 via Nuitee
S
Sumit couple gb
7
Ok for one night if in transit but for any longer
Pros:

It’s located in middle of town, which is really convenient.

Cons:

We stayed there a couple of times before the property is looking tired. Now we are torn bedsheets in the bathroom needs to be refreshed as the hotel in general.

2026-06-06 via Nuitee
K
Konstantin couple kz
1
2026-06-04 via Nuitee
K
Konstantin couple kz
1
Pros:

Нет такого

Cons:

Клопы покусали всю ночь, пришлось ехать в поликлинику. Менеджер даже не предложил лекарства или помощь свою. Только агрессивно реагировал, обвиняя нас

2026-06-04 via Nuitee
K
Konstantin couple kz
1
Pros:

Нет такого

Cons:

Менеджер совсем не компетентный мужчина, не умеет разговаривать с людьми. Я ему сказали что ночью клопы покусали, вместо того чтобы решить проблему начал обвинять нас что мы это сами что-то не то съели и потом оставшиеся дни кошмаром

2026-06-02 via Nuitee
K
Konstantin solo_traveller kz
1
Ужас, клопы везде
Pros:

Ничего

Cons:

Ужасный отель с клопами

2026-06-02 via Nuitee