Facilities

Elevator
Downhill skiing nearby
Cross-country skiing nearby
Bicycle rentals nearby
Hiking/biking trails nearby
Kayaking nearby
Ski storage
Rafting nearby
Multilingual staff
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Live music
Great atmosphere
Cons:
Limited transport options
Dated rooms in need of updating
Kitchen odors in some rooms

Categories

Cleanliness
8
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.5
Service was generally appreciated, with friendly and helpful staff noted.
Location
8.3
The hotel's proximity to key landmarks and ski lifts received praise, though some found access to the village challenging.
Room Quality
7.7
Rooms were described as clean, modern, and comfortable, though some rooms were reported as dated and in need of updating.
Amenities
7.7
Amenities were generally satisfactory, though some guests noted limited transport options and dark hallways.
Value for Money
7.3
Mixed reviews regarding value for money, with some guests finding it reasonable and others feeling the facilities did not match the price.
Food and Beverage
7.9
Positive feedback on restaurant quality, cocktails, and live music, with minor complaints about limited food variety.
Overall Experience
8.8
Most guests had a positive overall experience, citing friendly staff, great location, and comfortable beds.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 09:20

Property Description

Convenient Amenities and Services
Make use of complimentary wireless internet access, concierge services, and ski storage. Catch a ride on the complimentary shuttle within 3 kilometers.

Dining Experience at The Rabbit Hole
Enjoy a satisfying meal at The Rabbit Hole located within Hotel Villa Hakuba.

Featured Amenities
Benefit from multilingual staff, luggage storage, and laundry facilities. Take advantage of the complimentary train station pick-up service and free self-parking.

Ready to experience comfort and convenience right next to the ski lifts? Book your stay at Hotel Villa Hakuba now.

Important information:

  • Hot springs access available from 10:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

Cleanliness: 8
Service: 8.5
Location: 8.3
Room Quality: 7.7
Amenities: 7.7
Value for Money: 7.3
Food and Beverage: 7.9
Overall Experience: 8.8
V
Verified traveler • partner
10
Pros:

施設の
雰囲気がよかった！

2021-02-21 • via Nuitee
V
Verified traveler • partner
8
Pros:

Great comfy beds. The kitchens were well stocked with everything you need. Super clean.

Goryu's Sakka Quad Lift is a couple minutes away on foot if even that.

Would not hesitate to stay again!

2021-02-01 • via Nuitee
V
Verified traveler • partner
6
Pros:

ホテルの本ビルではなく、横にあるコテージの滞在でした。

中は天井にシミがあったり蜘蛛の巣が多くあったのが残念な点でした。

2021-01-25 • via Nuitee
C
Clarence • family
6
Pros:

There were a lot of ladybugs in the room. Hotel staff they were helpful and tried to clean up but they were still around.

The floor is not clean and we observed small insects around.

The utensils are not perfectly clean initially. For those being used and then clean up by housing keeping, they are fine.

TV doesn’t work and we can’t watch new year count down!

2020-01-05 • via Nuitee
E
Evan
10
You would be silly not to stay here!
Pros:

Fantastic- we loved our stay here. Such a cool vibe eselecislly for those In their 20s-30s!
Staff was awesome and super accommodating. Also- you cannot bear walking a football field from the hotel front door to the ski lifts!

2019-03-26 • via Nuitee
C
Catherine
10
Great location, great atmosphere
Pros:

I would recommend this hotel to any of our friends! The food available in the bar is great if a tiny bit pricy. The bar also has great live music and happy hour so will get busy. Staff were fantastic and extremely helpful. Great atmosphere and an awesome location for skiing at Happo one! The free driver and shuttle service makes travelling out to other restaurants or resorts super easy! The only negative is the bathrooms are a tiny bit small.

2019-02-22 • via Nuitee
V
Verified traveler • partner
10
Pros:

The property is really close to sakka slope so you can access the lifts within moments.

2019-02-16 • via Nuitee
M
Mark
4
Disappointing
Pros:

Stayed in room 303. I dont mind paying a premium for a great location but the room was small, only fresh towels delivered each day (no cleaning) and the noise from the bar on the 2nd floor was terrible. Won't stay there again.

2019-01-30 • via Nuitee
V
Verified traveler • partner
10
Pros:

Wouldn't hesitate to recommend Hotel Villa Hakuba! The rooms are great (Apple TV and Netflix a bonus) and the staff at the front desk were really friendly and helpful. It is a little far from the main village but the shuttle service is brilliant (just let them know where you want to go and they'll drive you) and Sakka slope is just a few steps away. The dry room is great (big enough and secure) and the Rabbit Hole next door is brilliant for a real coffee before you set off and a burger when you get back from a day on the slopes. Loved it!

2019-01-06 • via Nuitee
V
Verified traveler
8
Close to ski lifts
Pros:

Staff were super helpful and more than happy to recommend places to eat/drink etc. Good mountain recommendations too. Would be nice if hotel guests received a discount at the Rabbit Hole restaurant as it's quite pricey in there.

The hotel is a little bit away from the main parts of Hakuba are, so you do need to get a shuttle to and from the hotel - bus run regularly or the hotel driver takes you which is great.

Rooms are pretty basic - bed, shower, tv, kettle, mini fridge - would be nice if more breakfast type amenities were provided as a decent morning meal is pretty hard to find, especially when you're planning to spend the whole day on the slopes.

Overall, a pretty pricey place to stay for what you get but nice and comfortable beds and rooms.

2018-02-19 • via Nuitee
C
carolyn
10
Home away from home
Pros:

We loved our stay at Hotel Villa. So good to come back to a warm and comfortable bed after skiing. Staff are amazingly helpful and so friendly, especially Kat (thank you so much for your help with everything, from booking dinners to picking us up when we were stranded at the bus terminal, to answering our hundred thousand questions - you're a star!) It was nice to be around fellow Aussies and grab a delicious burger at the bar downstairs, and then there's the truffle fries - yum!

2018-02-06 • via Nuitee
V
Verified traveler
10
Excellent stay
Pros:

Excelleny location and good shuttle service. Spacious and tastefully design apartment. Big flat screen with netflix. Drying room for ski equipment.

2018-02-04 • via Nuitee
L
Lisa
10
Perfect location
Pros:

What a fantatsic holiday! Hotel Villa certainly helped every way possible to make our stay as comfortable as possible, with a family of 5, with booking restaurants, amazing complementary shuttle services to and from, organizing bag delivery so we weren’t lugging them back to Tokyo, and just helping us any way they can. Big shout out to Kat at front desk ........ fantastic customer service along with the rest of her team. Good job guys.
Location was fantastic, 2 min walk to the ski lifts, funky restaurant down stairs, convenience store up the road and facilities clean and welcoming!
Loved our stay, could not fault in any way.

2018-01-07 • via Nuitee
A
Andrew
10
Great place to stay in Hakuba
Pros:

Great spot nestled right at the base of the mountains in Hakuba. The team there is mostly made up of Westerners and they really know customer service, particularly Krista who managed reservations. The hotel is just on the edge of town but I found that this contributed to a more relaxing stay as the true beauty of Hakuba is not found in the town center itself. The access to the ski lift (about 50 feet) and the mountains was incredible and I really, really enjoyed my time there. Highly recommended!

2017-10-03 • via Nuitee
V
Verified traveler
10
快適なホテル
Pros:

とても広くてセンスのいいホテルでした。ベッドが4つもあって広々かつ快適に過ごせました。ほんの少しだけ掃除が行き届いてない所がありましたが、気にならない程度です。大変素晴らしいホテルでした！！！

2017-08-15 • via Nuitee