Aston Inn Mataram

When we got to our room, there were strands of hair on the ground. The rest of the room seemed very clean, though. After we reported it, they deep cleaned it. Since its not well isolated, it feels like sleeping next to the street. eventhough we stayed on the sixth floor. It was difficult to sleep simce there was also construction work going on in the moddle of the night

Noisy , Disturbances from outside, rituals, and daytime psalms

1) Lantai kamar mandi sangat licin. Berisiko keselamatan.
2) Hanya ada 1 lift yang berfungsi selama 3 hari kami menginap. Lift sebelah kiri tidak beroperasi. Lift relatif lambat sehingga waktu tunggu lama.
3) Meminta panggilan IDD ke Singapura. Memberikan nomor kepada resepsionis dan dia memasukkan nomor kontak persis seperti yang tertera. Meskipun saya bukan penduduk lokal, seseorang yang cerdas jelas tahu bahwa operator telekomunikasi Indonesia tidak mendukung panggilan keluar. Dia tetap melakukannya sehingga terjadi kesalahan. Dia mengatakan layanan tersebut ditutup. Ketika ditanya kapan layanan akan dibuka kembali, dia dengan jujur ​​mengatakan layanan tersebut ditutup selamanya. Jelas bahasa dan istilah bahasa Inggris perlu ditingkatkan secara drastis. Karena layanan yang ditutup dan ketidaktersediaan layanan berarti hal yang berbeda.

Sebagai hotel internasional, menurut pendapat saya, stafnya kurang siap untuk menangani wisatawan asing. Hal ini berdampak buruk pada layanan yang diberikan dan perekonomian pariwisata secara keseluruhan.

I don't even speak Indonesian, but in an age of Generative AI, it's not difficult to bridge language gaps.

Communication breakdown - booked massage for 4 pax from 8-9am, was told ok the night before.

Come morning, masseuse was late, then told us only 2 pax could be massaged at one go. Basically wasted our time as we planned our morning to have all 4 of us massaged in one hour.

To make it worse, the foot reflexology package we booked was poorly executed.
1) Fingernails digging into skin during massage
2) Not enough oil used resulting in pain from friction on my leg hairs
3) Repetitive (lazy) strokes on calves 90% of the massage, only 5% of the work done on my feet. Hello, isn’t this a FOOT REFLEXOLOGY package!?

Рядом храм и мечеть, звукоизоляции нет, хотя окна заклеены, в швах огромные дыры. Спать можно только в наушниках!
Слышно все: молитвы, соседей, разговоры в корридоре
В отеле можно курить в номерах, запах сигарет повсюду

Rooms and staff

the check-in time. i have to wait for another 30mins because the room is not ready by 2:30PM