Hotel Caracol Isla Mujeres

Hotels
8.1 (438 reviews)
Calle Francisco I. madero Smz 1,Mza 4, Lte. 08, Col Centro,entre Av. Juarez y Av. Rueda Medina , Isla Mujeres , mx

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
Garden
Tour desk
See all facilities

Review Highlights

Pros:
Great Location
Comfortable Rooms
Cons:
Barking Dogs
Mixed Service Quality

Categories

Cleanliness
7.6
Mixed sentiments; some found rooms clean, others pointed out issues with maintenance.
Service
8.6
Service was appreciated by many, though some mentioned staff training could improve.
Location
9.1
Many reviews praised the great location, both central and easily accessible.
Room Quality
8.1
Rooms were generally well-received but mentioned as basic and slightly dated.
Amenities
7.6
Amenities like the pool were appreciated, but some reported issues with the pool's cleanliness.
Value for Money
7.1
Some felt the overall experience did not match the price paid.
Food and Beverage
8.1
Positive remarks on nearby food options, but improvements could be made.
Overall Experience
8.6
Generally positive overall experience with a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:16

Property Description

Luxurious Accommodation
Hotel Caracol Isla Mujeres provides beautifully decorated rooms with stunning views of the pool or garden, ensuring a comfortable and relaxing stay for all guests.

Convenient Amenities
Guests can enjoy free WiFi throughout the property and access to a seasonal outdoor pool and terrace, perfect for unwinding and soaking up the sun. The 24-hour front desk is always available to cater to any needs, ensuring a seamless and enjoyable experience for visitors.

Prime Location
Located just 2.5 km from Dolphin Discovery Isla Mujeres and with Cancun Underwater Museum and National park El Garrafón in close proximity, Hotel Caracol Isla Mujeres offers a convenient base for exploring the wonders of Isla Mujeres. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

8.1
Based on 438 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.1
Room Quality: 8.1
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 8.1
Overall Experience: 8.6
L
Laurie • solo_traveller • ca
8
Second time at this hotel, well situated, beautiful garden, clean and modern rooms
Pros:

Rooms were modern and very clean. AC and hot shower works. Rooms are soundproof

Cons:

The pool could have been better maintain, green dirt all around the inside edge of the pool

2026-08-08 • via Nuitee
A
Antonio • extended_group • es
9
2026-08-04 • via Nuitee
P
Patrizia • solo_traveller • it
7
Pros:

Posizione, piscina piccola ma col caldo fa il suo dovere

Cons:

La pecca è il bagno senza finestra ma è stata una costante in tutti gli hotel un messico.

2026-08-03 • via Nuitee
C
Claudia Rocio • solo_traveller • mx
9
Ubicación excelente
Pros:

Ests cercs de todo. Esta supercomodo

Cons:

Que al momento de hacer reserva te pide el pago y aqui es en efectivo

2026-08-03 • via Nuitee
D
David • extended_group • gb
9
2026-08-02 • via Nuitee
S
Schroeder • solo_traveller • ar
8
Pros:

Bien ubicado. Tiene todo lo necesario para una buena estadía. Baño y cama amplios.Tiene frigobar

Cons:

Nada

2026-07-24 • via Nuitee
V
VIP • solo_traveller • us
10
Pros:

My wife loved are stay.

2026-07-24 • via Nuitee
A
Andrea • solo_traveller • nl
7
2026-07-23 • via Nuitee
M
Manuel • solo_traveller • mx
10
2026-07-22 • via Nuitee
A
Amanda • solo_traveller • gb
9
Pros:

Location was fantastic

Cons:

The room was basic but perfect for our one night stay

2026-07-22 • via Nuitee
J
Jose Angel • solo_traveller • mx
10
2026-07-21 • via Nuitee
D
Diletta • couple • it
10
2026-07-20 • via Nuitee
M
Maria • couple • us
10
Pros:

La cama súper cómoda, al salir de la habitación está la pileta y mesas para sentarse, es tranquilo y son muy amables!

2026-07-20 • via Nuitee
M
Monica • solo_traveller • mx
10
Un lugar muy recomendable
Pros:

La zona de la alberca y la vegetación de esa área

2026-07-20 • via Nuitee
M
Maud • couple • nl
9
Super fijn
Pros:

De locatie is top. Bed was mega groot en goede airco.

Cons:

Je kreeg maar 1x per drie dagen nieuwe handdoeken

2026-07-19 • via Nuitee
M
Martina • solo_traveller • de
10
Pros:

Die Lage und das Zimmer des Hotels.

2026-07-18 • via Nuitee
E
ernesto • solo_traveller • us
9
Acogedor
Pros:

Lo cercano de las playas y centro

Cons:

Está chico

2026-07-18 • via Nuitee
G
Glenn • solo_traveller • gb
10
Pros:

Great budget hotel at the North of Isla Mujeres.
Rooms exceptionally clean,had a fridge,air con and a small kitchenette.
The hotel gas a lovely small swimming pool,lounging chairs,a beautiful garden,outside shower and toilet..
Great value overall.

2026-07-16 • via Nuitee
J
JUAN • solo_traveller • mx
10
Pros:

Todo excelente

2026-07-15 • via Nuitee
H
Hanan • family_with_children • fr
10
2026-07-13 • via Nuitee