Hotel Caracol Isla Mujeres

Hotels
8.1 (401 reviews)
Calle Francisco I. madero Smz 1,Mza 4, Lte. 08, Col Centro,entre Av. Juarez y Av. Rueda Medina , Isla Mujeres , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great Location
Comfortable Rooms
Cons:
Barking Dogs
Mixed Service Quality

Categories

Cleanliness
7.6
Mixed sentiments; some found rooms clean, others pointed out issues with maintenance.
Service
8.6
Service was appreciated by many, though some mentioned staff training could improve.
Location
9.1
Many reviews praised the great location, both central and easily accessible.
Room Quality
8.1
Rooms were generally well-received but mentioned as basic and slightly dated.
Amenities
7.6
Amenities like the pool were appreciated, but some reported issues with the pool's cleanliness.
Value for Money
7.1
Some felt the overall experience did not match the price paid.
Food and Beverage
8.1
Positive remarks on nearby food options, but improvements could be made.
Overall Experience
8.6
Generally positive overall experience with a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:16

Property Description

Luxurious Accommodation
Hotel Caracol Isla Mujeres provides beautifully decorated rooms with stunning views of the pool or garden, ensuring a comfortable and relaxing stay for all guests.

Convenient Amenities
Guests can enjoy free WiFi throughout the property and access to a seasonal outdoor pool and terrace, perfect for unwinding and soaking up the sun. The 24-hour front desk is always available to cater to any needs, ensuring a seamless and enjoyable experience for visitors.

Prime Location
Located just 2.5 km from Dolphin Discovery Isla Mujeres and with Cancun Underwater Museum and National park El Garrafón in close proximity, Hotel Caracol Isla Mujeres offers a convenient base for exploring the wonders of Isla Mujeres. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 401 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.1
Room Quality: 8.1
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 8.1
Overall Experience: 8.6
H
Henry • solo_traveller • uy
7
Pros:

Muy buena ubicación , cerca del ferry y de la zona de restaurantes

Cons:

La internet por momentos muy lenta , pero al ser una isla capaz q es normal

2026-05-30 • via Nuitee
M
Maria • solo_traveller • ar
9
Recomendable
Pros:

La ubicación y la calidad de la habitación

Cons:

Que no da el sol en la pileta.

2026-05-27 • via Nuitee
G
Guillaume • extended_group • fr
10
Pros:

Jolie chambre avec espace cuisine, et belle terrasse.
Jolis extérieurs et belle petite piscine.

Cons:

La cuisine n'en est pas vraiment une, uniquement un évier, un frigo et un four micro-ondes, aucune plaque de cuisson ni d'ustensiles.
Le personnel à la réception n'est pas des plus agréable, pas de sourire et l'impression de les embêter...

2026-05-26 • via Nuitee
T
Tere • solo_traveller • mx
10
Perfecto 👌
Pros:

Nuestra habitación estaba enfrente de la alberca con columpios...mucha vegetación en el hotel, una salita, jueguitos de jardín y camastros saliendo de la habitación

Cons:

Oscar y Ailyn son amables, nos cuidaron las maletas, mientras se llegaba la hora de hacer el Check in...y por la noche me quedé hasta tarde, platicando un buen rato con Akex , muy agusto...nos encantó el hotel...nos volveríamos a hospedar ahí mil veces...bendiciones y muchas gracias

2026-05-26 • via Nuitee
S
shilat • couple • il
8
Pros:

מיקום מעולה, חדרים נקיים ונוחים

2026-05-25 • via Nuitee
S
Samantha • family_with_children • us
10
2026-05-21 • via Nuitee
A
Alvarado • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Todo bien

2026-05-20 • via Nuitee
M
Marco • extended_group • it
9
2026-05-19 • via Nuitee
N
Noelia • couple • ar
8
Pros:

Buena experiencia. La piscina estaba en excelentes condiciones y fue uno de los puntos que más disfrutamos. La habitación se encontraba muy limpia y bien cuidada, además de contar con televisión, aire acondicionado y ventilador, lo que la hacía muy cómoda. También nos pareció un detalle muy positivo que tuviera frigobar, ya que resultó muy práctico durante la estadía.

Cons:

Como aspecto a mejorar, el hostel en general contaba únicamente con los servicios básicos y faltaban algunos elementos útiles de uso común, como cubiertos y vasos para tomar agua. Además, durante la estadía sentimos que la atención del personal podría haber sido más cordial y colaborativa.

2026-05-19 • via Nuitee
J
Jorge • couple • us
8
2026-05-18 • via Nuitee
V
Virlane • solo_traveller • br
10
Excelente localização.
Pros:

A localização era maravilhosa, próximo à praia, ao porto e de casas comerciais, o staff foi sempre bem educado e solícito.

Cons:

A wifi não funcionava bem dentro do quarto.

2026-05-13 • via Nuitee
R
Richard • extended_group • fr
6
2026-05-13 • via Nuitee
V
Valeria sinai • couple • mx
10
2026-05-12 • via Nuitee
M
Marges • solo_traveller • ar
9
Pros:

Habitación muy luminosa, buena ventilación natural y privacidad con los demás

2026-05-09 • via Nuitee
T
Tereza • extended_group • ca
9
Pros:

Clean tiny room in great location. Clean swimming pool. Very good price.

Cons:

The dogs from neighbourhood woke us up early morning every day.

2026-05-08 • via Nuitee
F
Federica • extended_group • it
9
Viaggio di gruppo
Pros:

Posizione a pochi minuti a piedi dal traghetto e super centrale. Stanze ampie, letto grande e comodo. Stanze super luminose

2026-05-07 • via Nuitee
E
Ekaterina • couple • es
9
The overall stay was fine, but the reception experience left a bad impression. The girl at the front desk was not very f
Pros:

Good location, very close to the port.

Cons:

The receptionists

2026-05-02 • via Nuitee
M
Michele • family_with_children • mx
10
Pros:

La ubicación, el ambiente, la comodidad.

Cons:

Todo excelente, pero me hizo falta un espejo fuera del baño.

2026-05-02 • via Nuitee
D
Dora • couple • hu
9
2026-04-30 • via Nuitee
R
Robyn • solo_traveller • us
9
2026-04-30 • via Nuitee