Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location and views (rice fields, lake)
Friendly and helpful staff (safari arrangements)
Good value for money
Comfortable/tidy rooms
Convenient base for Yala/Uda Walawe safaris
Cons:
Very dirty pool reported by several guests
Slow food service / long waits
Missed promised early-morning breakfast pack
No fridge in some rooms
Inconsistent management and maintenance

Categories

Cleanliness
5.5
Multiple reviews mention the pool was very dirty and guests felt sticky after swimming; some comment that the hotel state does not match booking photos, indicating cleanliness/maintenance issues.
Service
9.1
Staff frequently described as friendly and helpful (arranged safaris, attentive); one report of a manager being unhappy and failing to provide a promised breakfast pack, but overall service is commonly praised.
Location
9.9
Consistently praised: scenic rice-field setting, next to a lake, ideal for Yala safaris and highly valued by multiple guests.
Room Quality
8
Rooms described as tidy, sufficiently large and comfortable; some minor negatives reported (no fridge in one room, an occasional shower issue).
Amenities
6.5
Pool is a highlighted amenity but reports are mixed — several guests praise it while others report it being very dirty; overall amenities appear unevenly maintained.
Value for Money
9.1
Multiple reviews explicitly praise the hotel as good value for money with high quality/price ratio and recommend it for the location and services offered.
Food and Beverage
7
Mixed feedback: some guests praise the restaurant and breakfast, others report slow service (long waits for food/drinks) and breakfast quality not matching the property.
Overall Experience
8.1
Divergent experiences: several guests loved the stay (perfect for safari and views) while others were disappointed by management, cleanliness or service lapses; overall leans positive but inconsistent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-04 22:34

Property Description

Luxurious Accommodation with Modern Amenities

Unwind by the Pool or Explore the Garden

Delicious Dining Options for Every Palate

Experience luxury at Serene Park Hotel By Ark in Tissamaharama. Indulge in air-conditioned rooms with free WiFi, some offering picturesque pool views and balconies. Relax by the outdoor swimming pool or take a leisurely stroll through the lush garden. Start your day with an à la carte breakfast and savor Chinese, local, and Asian cuisine at the on-site restaurant.

Conveniently located near Tissa Wewa, Bundala Bird Sanctuary, and Situlpawwa, this 3-star hotel is the perfect choice for travelers seeking comfort and relaxation. Book now and let us pamper you during your stay.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 403 reviews
Cleanliness: 5.5
Service: 9.1
Location: 9.9
Room Quality: 8
Amenities: 6.5
Value for Money: 9.1
Food and Beverage: 7
Overall Experience: 8.1
A
ael • extended_group • fr
8
Belle vue
Pros:

Bon emplacement et belle vue
Possibilité de faire le safari avec l’hôtel à noté qu’il faut payer en espèce si vous le voulez
Chambre spacieuse

2026-10-22 • via Nuitee
J
Jeyanthi • family_with_children • my
10
2026-10-16 • via Nuitee
B
Bedirhan Berkay • extended_group • tr
9
Pros:

Hem sessiz bir yerde hem gol kenarindaki caddeye yakin , calisanlar ilgili. Kahvaltisi cesitli

2026-10-16 • via Nuitee
A
ANTHONY • couple • fr
8
2026-10-14 • via Nuitee
P
Pilar • extended_group • es
9
Pros:

Todo ! El personal del hotel encantador . El desayuno muy rico y la zona de la piscina genial !

2026-10-14 • via Nuitee
P
Pradhama • couple • in
8
2026-10-07 • via Nuitee
J
Julia • couple • nl
4
Dissapointing
Pros:

Pool is really nice, and the location aswell

Cons:

They forgot about our safari, so we waited from 5 am till 6 am in the dark. When finally someone came, there was no apology or what so ever. And there were big insects in the room that we killed ourselfs

2026-10-07 • via Nuitee
Ömer • couple • tr
3
2026-09-17 • via Nuitee
C
Charlotte • couple • fr
10
2026-09-16 • via Nuitee
K
KeithPhuong • solo_traveller • au
8
Pros:

We had one night stay it was good hotel, the staff where good, They have a nice, but we did not get chance to use it,
We had dinner and breakfast here it was not good.

Cons:

The food was not good.

2026-09-14 • via Nuitee
R
Rohan • solo_traveller • in
1
Pros:

Newness of the preoperty

Cons:

Service, shower not working, broken tiles in pool, unclean sofas, staff service ignorant

2026-09-14 • via Nuitee
S
Saskia • extended_group • de
8
Pros:

Die Unterkunft an sich mit den Zimmern, dem
Pool und der Lage inmitten der Felder ist wirklich ein Traum. Wir haben uns sehr wohl gefühlt.
Das Personal war sehr nett. Bestelltes Essen und Trinken brauchte leider ziemlich lang, wurde auch nicht immer wie in der Karte beschrieben zubereitet, war jedoch lecker.

Cons:

Die organisierte Safari hat uns leider nicht begeistert, das lag vor allem am Fahrer. Aktuell wird überprüft, ob die Safari wirklich über das Hotel oder doch privat von einem Empfangs-Mitarbeiter organisiert wurde. Es wird sich jedoch gekümmert, auch im Nachhinein.

2026-09-13 • via Nuitee
I
Irene • extended_group • es
10
Pros:

El staff es super amable (nos ayudaron a subir el equipaje entre otras cosas) y también cogimos el safari con ellos el día que llegamos para la jornada siguiente, super fácil y y nos juntaron con buenos conductores. La piscina está genial mirando a los campos que rodean el hotel, ideal para ver el atardecer. No nos acercamos pero al otro lado de la carretera hay un lago muy bonito. El desayuno también fue muy completo (el día del safari nos prepararon uno empaquetado para llevar). Las habitaciones son muy espaciosas y el aire acondicionado funciona genial. Además el propio hotel es super coqueto.

Cons:

Es verdad que no está cerca de restaurantes o "vida", pero en tuktuk se llega perfectamente y los jeeps si visitais Yala os recogen en el hotel.

2026-09-13 • via Nuitee
M
Max • couple • de
8
Gute Ansätze, sehr bemühtes Personal, aber im Gesamtpaket Service noch Luft nach oben
Pros:

Alles in allem passte das Preis-Leistungs-Verhältnis. Das Hotel ist toll angelegt, mit schönem Pool und einem tollen Aussenbereich.

Die Zimmer sind gut ausgestattet und wie auf den Bildern beschrieben.

Wir mussten leider nachts aufgrund von Kakerlaken im Zimmer, das Zimmer wechseln. Das neue Zimmer hatte ebenfalls Tiere, so dass wir erneut wechseln mussten.

Das Personal war mitten in der Nacht sofort zur Stelle und hat alles mögliche versucht, uns zu unterstützen. Wir haben letztlich ein schönes und sauberes Zimmer erhalten.

Cons:

Das es zu Tieren im Zimmer kommen kann, ist in der Lage durchaus möglich. Allerdings sind Motten und Kakerlaken schon ein Grund, sich unwohl zu fühlen.

2026-09-12 • via Nuitee
E
Elena • couple • es
6
Cons:

La cocina no funcionaba correctamente… siempre nos decían que estaba cerrada y podíamos elegir entre muy pocas opciones.

2026-09-11 • via Nuitee
L
Lee • couple • nl
8
Amazing.
Pros:

We really liked the location, the room and the pool.

Cons:

The food was not that great at the hotel.

2026-09-11 • via Nuitee
R
Raquel Sánchez • solo_traveller • es
9
Pros:

La ubicación y el entorno del hotel. El personal muy amable y atento. El desayuno muy rico y la limpieza excelente.

2026-09-10 • via Nuitee
C
Christian • couple • es
10
Pros:

Fue increíble. Recomendado 100%

2026-09-10 • via Nuitee
M
Monika • couple • de
8
2026-09-04 • via Nuitee
G
Gamage • extended_group • fr
6
2026-09-02 • via Nuitee