Thompson Nashville, by Hyatt

Hotels
Thompson Hotels
9.2 (507 reviews)
401 11th Avenue South , Nashville , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
High-quality food
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
8.18
There were complaints about the cleanliness, especially the hallways.
Service
9.99
Exceptional customer service reported by multiple reviewers.
Location
9.69
Convenient location with accessible attractions.
Room Quality
8.64
Some issues with furnishings and amenities were noted.
Amenities
9.17
Amenities are generally rated well, including rooftop and EV charging.
Value for Money
8.63
Some felt it was not luxury despite its branding.
Food and Beverage
9.68
High-quality food with several positive mentions.
Overall Experience
9.65
Mixed feelings overall, but many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:13

Property Description

Scenic Rooftop Bar & Contemporary Rooms
Experience breathtaking views of downtown Nashville from our rooftop bar. Our boutique hotel in The Gulch offers modern guest rooms with top-notch amenities like flat-screen TVs, Bluetooth speakers, and complimentary WiFi.

Culinary Excellence & Dining Options
Indulge in award-winning seafood-focused Southern cuisine at Marsh House for all meals. Sip on regional beers, cocktails, and wines at our rooftop bar. For a quick bite, Killebrew serves delicious breakfast sandwiches and pastries.

Event Spaces & Proximity to Attractions
Host your events in our versatile indoor and outdoor spaces. Conveniently located near Ryman Auditorium, Country Music Hall of Fame, and Vanderbilt University, our hotel offers easy access to Nashville's top attractions.

Book now to elevate your Nashville experience at Thompson Nashville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Video

Guest Reviews

9.2
Based on 507 reviews
Cleanliness: 8.18
Service: 9.99
Location: 9.69
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 9.68
Overall Experience: 9.65
V
Vicki L couple us
9
2026-08-29 via Nuitee
C
Christopher couple us
10
2026-08-25 via Nuitee
A
Analia solo_traveller us
10
Pros:

Todo

Cons:

No hay lugar asegurado para desayunar

2026-08-20 via Nuitee
K
Kimberly L couple us
8
Pros:

Great location and pleasant staff.

2026-08-20 via Nuitee
M
Micah683 Friends getaway Birmingham, Alabama
10
Great valet service
Pros:

Gabe the valet is awesome! He is professional, courteous and always takes care of me.

2026-08-14 via Tripadvisor
2
227brucej NONE
10
Perfect Stay
Pros:

Could not have asked for a better stay. First and foremost was the staff. The front desk, housekeeping and restaurant staff were fantastic. Check-in was easy. During our stay, a young lady at the front desk named Lexi helped us several times. An extremely nice and knowledgable person, who is a wonderful ambassador for the hotel. Room was clean, comfortable and well-appointed. The atmosphere was relaxing and quiet. The Gulch is a perfect location for the hotel. Close to everything, but far enough away from the "energy" of Broadway so that you could relax. Easy access to all point of the city. Great local stores and restaurants. This was our first time at this hotel, but going forward it will be our go to hotel when visiting Nashville.

2026-08-12 via Tripadvisor
3
386SCL Business Seattle, Washington
10
What all Thompsons should aspire to be
Pros:

Everything about Thompson Nashville is top tier, from check in to Globalist suite upgrade, big windows to cleanliness and maintenance, breakfast to late check out. This is the no nonsense experience that all Hyatt properties should offer. None of the "let me check if I have any rooms available..." attitude that front desks seem to have lately. Its a simple welcome to our hotel, here's your key card to a great room, thank you for your loyalty and your late check out is already in the system. I try to stay at Thompsons when possible and I have to say Nashville tops even Dallas, which is a great hotel.

2026-08-11 via Tripadvisor
P
Passenger20390517844 Friends getaway
10
LA Jackson
Pros:

I had a great time with friends at LA Jackson. It was so nice to have handy valet parking which was the most affordable in the gulch! Shout out to Aros and Karos for their service!

2026-08-11 via Tripadvisor
G
Guide00757197661 Business
10
Thompson Nashville
Pros:

My hotel stay was great, everyone was polite and any questions I had they answered in a timely manner. Ahmed (Valet) took great care of my car and did an awesome job with the valet service.

2026-08-11 via Tripadvisor
M
Michele Or Holly Or Jakob couple us
10
2026-08-11 via Nuitee
X
X62UYjennc Family Toronto, Ontario
10
Great Stay in Nashville
Pros:

We had a great stay! The staff was incredibly friendly and helpful, and our room was clean and comfortable. A special shout-out to Lexi at reception for her thoughtful personal touches and for going the extra mile to make our first visit to Nashville so memorable. We truly appreciated everything. Thank you for such a wonderful experience!!

2026-08-09 via Tripadvisor
D
Danclarkjr Couples
10
People make the difference!
Pros:

Loved being greeted by Diego as we came and went from the hotel. Cassondra took great care of us at the Marsh House. We would definitely stay here again.

2026-08-09 via Tripadvisor
L
leegY4618JG Couples
10
Highly recommend Thompson
Pros:

Diego with valet was outstanding - friendly and accommodating

2026-08-09 via Tripadvisor
G
Guide30375373125 Family
10
MH ROCKS!
Pros:

The team at The Marsh House ROCKS! We are always greeted by Diego with a smile when we pull up. Tony and the team at The Marsh House are attentive, friendly and always make us feel special. This is the best spot for breakfast in Nashville!

2026-08-09 via Tripadvisor
S
Sunshine11102397117 Business United States
10
Beautiful
Pros:

Beautiful hotel… delicious food at the restaurant and in their meeting rooms. Enjoyed my stay.. some of the best sleep of my life

2026-08-08 via Tripadvisor
C
CGDetwiler Business Tacoma, Washington
10
Must Stay at The Thompson!
Pros:

1st time in Nashville, stayed at the Thompson Hotel. Absolutely splendid staff, rooms, meeting rooms superbly comfortable!

2026-08-06 via Tripadvisor
K
katelynw536 Couples
10
Perfect spot for your anniversary
Pros:

I had the most exceptional stay at the Thompson! The staff really made our time here something to remember. We were celebrating our anniversary and Kayla sent us a bottle of wine which was such a nice gesture! I cant wait to stay here every time I return to nashville!

2026-08-05 via Tripadvisor
T
T1374HFmb Family
10
Thompson Nashville - Great Stay
Pros:

The hotel is great! The location is perfect - 20 minute walk to Broadway and the surrounding neighborhood has all sorts of bars, restaurants, coffee shops and shopping. It’s gives you a nice break from the craziness of Broadway.

The staff was wonderful. Jai and Aros at the Valet stand were so helpful and made our arrival and departure easy! The restaurant in the lobby has a great breakfast and the coffee shop made great coffee.

The room was clean, bed was comfortable and was a good size. I would definitely stay here again.

2026-08-05 via Tripadvisor
P
Passport14565573097 Family
10
Location (right in the Gulch), service and luxury all in one package
Pros:

The Thompson Nashville is a great hotel in a great location that provides great service. From Diego the valet who parked our car when we arrived, to Jack who manages the Marsh House restaurant, to Cassandra who topped off our coffee in the morning the experience was top shelf across the board.

2026-08-05 via Tripadvisor
T
tomw6032017 Family Knoxville, Tennessee
10
Thompson Hotel by Hyatt
Pros:

Everything was fantastic. The staff was very friendly and helpful. The Thompson Suite was perfect for our needs.

2026-08-04 via Tripadvisor