Hotel Indigo Naperville Riverwalk by IHG

Hotels
•
Hotel Indigo
9.1 (512 reviews)
120 Water Street , Naperville , US
+1 630-778-9676

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from street
Issues with cleanliness

Categories

Cleanliness
8.64
Some issues with fitting sheets and thin walls affecting comfort.
Service
9.99
Outstanding service, with warm hospitality and attentiveness from staff.
Location
10
Fantastic location with easy access to shops, restaurants, and the River Walk.
Room Quality
8.6
Rooms facing the street can be noisy, but overall quality is satisfactory.
Amenities
8.63
Limited breakfast variety and fitness center not ideal.
Value for Money
8.59
Pricing considered high given certain inadequacies.
Food and Beverage
8.64
Food not specifically mentioned, but drinks at the bar received praise.
Overall Experience
9.73
Overall a great stay, with much to appreciate despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:58

Property Description

Riverfront Location with Modern Amenities
Hotel Indigo Naperville Riverwalk, an IHG Hotel offers a picturesque riverfront setting in Naperville. Enjoy the convenience of air-conditioned rooms with free WiFi and stunning river views. The hotel features a shared lounge, a restaurant serving American dishes, and a bar for relaxing cocktails.

Comfortable Rooms and Business Facilities
Each room at Hotel Indigo Naperville Riverwalk is equipped with a desk, flat-screen TV, and a safety deposit box. Some rooms include a terrace for outdoor relaxation. Guests can utilize the business center for work needs and unwind at the snack bar.

Convenient Access to Attractions
Located just a short distance from popular landmarks like United Center and Willis Tower, and with easy access to Chicago O'Hare International Airport, Hotel Indigo Naperville Riverwalk is the perfect choice for both leisure and business travelers.

Book your stay at Hotel Indigo Naperville Riverwalk, an IHG Hotel for a delightful riverside experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

9.1
Based on 512 reviews
Cleanliness: 8.64
Service: 9.99
Location: 10
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 9.73
K
Kari • couple • us
10
Girls night at its best. Went shopping, out to dinner, then relaxed in a beautiful hotel! Love the location & area a
Pros:

Clean, beautiful. Quiet… could not hear anything from either room beside ours!

Cons:

The curtain did not close all the way in the room, so it let the sun in. Other than that nothing was wrong!

2026-09-19 • via Nuitee
D
David • couple • us
5
The location of the hotel, employees very friendly, but hotel rooms need upgrading.
Pros:

Proximity to downtown. Walk to places of interest. Pillows at the hotel. Hotel parking. Ice machine on each floor.

Cons:

Need to update bathrooms and carpet in rooms. No microwaves in the rooms. Need more packets of different kinds of sugar for coffee pot.

2026-09-14 • via Nuitee
P
Patricia • couple • us
9
It was a center point for visiting our family & friends
Pros:

The breakfasts and the staff were amazing. The front desk staff were welcoming and helpful.

Cons:

There were not enough handicap parking spaces. The shower leaked all over the bathroom floor. When you are short and a senior with limited reach the push bottle soaps in shower were difficult to use.

2026-09-12 • via Nuitee
K
Katerina • solo_traveller • at
9
2026-09-05 • via Nuitee
M
Martin • couple • us
9
Will definitely come back
Pros:

Location

Cons:

Room was a little worn

2026-09-03 • via Nuitee
L
Lin Lin • solo_traveller • tw
10
2026-08-24 • via Nuitee
N
Nikitha • couple • us
10
2026-08-21 • via Nuitee
S
Susan • couple • us
10
Comfortable, convenient hotel in a beautiful location
Pros:

This hotel is perfectly located in downtown Naperville, just a few steps from the Riverwalk and many restaurants and shops. The room was comfortable and clean and the lobby was stylish, bright, and welcoming. The staff were all very friendly and helpful. Coffee is available in the lobby quite early in the morning and we really appreciated this. Free parking is available in an attached garage, which was especially convenient during the rainy, stormy weather we experienced during our stay.

Cons:

I can't think of anything.

2026-08-18 • via Nuitee
J
Jean • couple • us
10
2026-08-16 • via Nuitee
J
James • couple • us
9
2026-08-12 • via Nuitee
I
IGNACIO • couple • es
9
Muy agradable
Pros:

Me gustó mucho el lugar

Cons:

Nada

2026-08-05 • via Nuitee
M
Markowski • family_with_children • us
10
Tons of restaurant options within walking distance. Rooms were nice and clean, although a bit pricey
2026-07-20 • via Nuitee
K
Kerry • couple • us
5
Loved the location and area but amount paid per night was very expensive!
Pros:

The location was the best!!

Cons:

Very hard to get early check in.
Room was small, cleaned so quickly that they were outside of the room. Sheets kept coming off the bed like they didn’t fit properly.
TV glitched and froze all night when watching the World Cup!
Lighting in bathroom horrible for getting ready!
Could hear baby crying in middle of the night.

2026-07-13 • via Nuitee
H
Herlinda • couple • us
10
2026-07-01 • via Nuitee
D
Demetrius • family_with_children • us
8
Pros:

Breakfast was good. Long wait time.

2026-06-28 • via Nuitee
C
Collon • couple • us
10
2026-06-24 • via Nuitee
H
harold • couple • us
3
not good
Pros:

did not have breakfast

Cons:

did not meet my expectations for a hotel at that price

2026-06-17 • via Nuitee
J
John • couple • us
8
2026-06-13 • via Nuitee
G
Grigorij • couple • lt
10
2026-06-13 • via Nuitee
S
Sabrina • couple • us
8
Pros:

Didnt have any

Cons:

Too expensive

2026-06-09 • via Nuitee