citizenM London Shoreditch

Hotels
•
CitizenM
9 (4648 reviews)
6 Holywell Lane , London , gb
+44 20 3519 4830

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Limited amenities
Bathroom layout issues

Categories

Cleanliness
8.33
There are some concerns regarding cleaning protocols, specifically around bathroom cleanliness.
Service
9.8
Staff are consistently described as friendly and helpful.
Location
9.34
The hotel is conveniently located near Shoreditch attractions and public transport.
Room Quality
8.79
Rooms are modern and comfortable, with some concerns about size.
Amenities
8.32
Lacks some extras like complimentary water and gym facilities.
Value for Money
9.28
Generally good value for the comfort and location provided.
Food and Beverage
8.83
Breakfast and food offerings received positive remarks.
Overall Experience
9.3
Overall a positive experience with some minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:27

Property Description

Modern and Convenient Accommodation in the Heart of London

Luxurious Room Features
Experience comfort and style in every room with flat-screen TVs, wall-to-wall windows, and mood lighting. Stay connected with free WiFi and an international plug system.

Convenient Amenities
Enjoy 24-hour service at the front desk, a gift shop, and an on-site restaurant open around the clock. Start your day right with a delicious breakfast buffet.

Prime Location
Explore nearby markets like Old Spitalfields and Brick Lane, just a short walk away. With easy access to public transport, iconic London landmarks are within reach.

Book now for an unforgettable stay at citizenM London Shoreditch!

Important information:

Reservation should be guaranteed with a valid credit card. When booking more than 10 rooms, different policies and additional supplements may apply.
We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
The property accepts credit cards and debit cards. Cash is not accepted.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 4648 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.32
Value for Money: 9.28
Food and Beverage: 8.83
Overall Experience: 9.3
P
Paul • couple • gb
10
The hotel exceeded all expectations.
Pros:

The hotel was awesome. Absolutely loved the decor, the staff were all friendly and couldn’t do more to help, the room was very comfortable, clean and well maintained and the food was fantastic. Also, the breakfast was worth every penny we spent on it. We will definitely return xx

Cons:

There honestly wasn’t a single thing I could fault.

2026-07-25 • via Nuitee
F
Francois • solo_traveller • fr
8
En plein cœur de Shoreditch
Pros:

Très bel emplacement pour profiter de Shoreditch.
Hotel calme et facile d'accès depuis Saint Pancras.

Cons:

RAS

2026-07-25 • via Nuitee
S
Stephanie • couple • gb
10
2026-07-25 • via Nuitee
G
Garbo • solo_traveller • it
8
2026-07-24 • via Nuitee
F
francois • couple • fr
9
Nuit parfaite à Londres dans cette chaine
Pros:

3èeme fois dans un hotel de cette chaine.
L'acceuil est simplet la réception/bar /restaurant très sympa je trouve.
Les chambres ont une taille fonctionnelle et l'ensemble est très propre.
A conseiller

2026-07-24 • via Nuitee
M
Małgorzata • solo_traveller • pl
9
Stylish stay in Shoreditch. Solo-traveller suitable.
Pros:

Really liked the overall vibe of the hotel. The entrance looks great, especially the staircase and the lamps hanging above it. Check-in and check-out were really smooth.

The room was on the smaller side, but it was a good size for a solo traveller. The bed was huge and really comfortable.

The iPad-controlled room was a nice touch and very easy to use. I also liked being able to change the LED lighting to different colours.

Cons:

The only small downside was that there were a few scratches and chips on some of the furniture in my room. It didn't affect my stay, but it was noticeable.

2026-07-23 • via Nuitee
V
Victoria • solo_traveller • gb
10
2026-07-22 • via Nuitee
C
chiara • solo_traveller • it
10
Lovely stay
Pros:

Centrally located in Shoreditch area. Young and vibrant east London

Cons:

The room was tiny and for a long stay for two people maybe not so comfortable

2026-07-22 • via Nuitee
C
chiara • family_with_children • it
9
2026-07-22 • via Nuitee
F
Frances • solo_traveller • ie
10
2026-07-21 • via Nuitee
Z
Zoe • solo_traveller • gb
7
2026-07-21 • via Nuitee
S
Stefan • couple • be
10
A great relaxing stay with supporting facilities around for a enjoyable w
Pros:

The personnel was super-friendly, professional and welcoming you as you were family.
The atmosphere was great, relaxing and the location of the hotel in a nice lively area of London with all kind of facilities simply super.

Cons:

The cleaning could improve🧐 a little bit. The corridors with the dark red carpet and black ceilings without windows are a bit somber 🙃.

2026-07-21 • via Nuitee
L
Lana • couple • gb
9
Pros:

The general vibe

Cons:

The shower/bathroom was so small

2026-07-21 • via Nuitee
O
Oriana • extended_group • gb
8
2026-07-20 • via Nuitee
M
Mark • couple • gb
7
Tiny rooms but good location
Pros:

Good location and easy check in. Decent clean rooms

Cons:

The whole room is app controlled which is very inconvenient, especially at night. The rooms were tiny

2026-07-20 • via Nuitee
G
George • couple • gb
8
2026-07-20 • via Nuitee
S
SOFIA • couple • gr
7
Pros:

The area.

Cons:

Not that clean

2026-07-20 • via Nuitee
K
Karina • family_with_children • de
9
Super stylisch, freundlich, sauber, Lage ausgezeichnet
Pros:

Die Lage ist ausgezeichnet um die Bricklane oder ähnliches in Shoreditch zu erkunden. Kurzer walk auch von Liverpool Station, Highline und Bushaltestelle direkt vor der Tür. Restaurants und Boutiquen in Hülle und Fülle, quasi direkt nebenan.
Zimmer sehr sauber und modern.
Sehr nettes Personal, ein großes Dank an Citizen Hannah, you made our day!
Toll, dass es jetzt Wasserspender gibt und Wasserkaraffen zum mit aufs Zimmer nehmen. Schöne Lobby, stilvoll und entspannt. Wir kommen wieder. Preis Leistung stimmt hier.

Cons:

Nichts zu meckern

2026-07-20 • via Nuitee
S
Sharon • couple • gb
1
Would not recommend anyone to stay pictures are deceiving
Pros:

Location

Cons:

Swimming pool was closed seemingly never opened no air conditioning working. Was a tiny room couldn’t move. Took my deposit and haven’t send it back having to contact bank

2026-07-19 • via Nuitee
G
Georgie • couple • gb
10
2026-07-19 • via Nuitee