Four Points by Sheraton Singapore, Jurong

Hotels
8.1 (1149 reviews)
2 Town Hall Link , Singapore , sg

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions and named staff)
Good / delicious breakfast buffet
Clean and well maintained rooms
Convenient location near mall/MRT/hospital
Helpful services such as laundry, late checkout and quick check-in
Occasional complimentary upgrades or thoughtful gestures
Cons:
Some rooms are small/cramped (especially twin rooms)
Occasional musty/mildew smell reported on arrival
Limited drinking water dispensers leading to queues
No bidet in bathrooms
Confusing Wi-Fi instructions / additional sign-up required
Price-performance concerns for some guests

Categories

Cleanliness
8.4
Generally praised as clean and well maintained in multiple reviews, though one guest reported a mild musty/clammy smell on arrival.
Service
9
Consistently highlighted as very friendly and helpful; several guests named staff members for excellent assistance, smooth check-in, laundry/help with late departures and prompt room service.
Location
8.6
Frequently described as convenient and strategic—near malls, MRT and hospital—guests found the location practical for both leisure and business.
Room Quality
7
Rooms are clean and well designed for travelers but multiple comments mention that some room types (especially twins) are quite small; one report noted a slight mildew smell.
Amenities
7.4
Breakfast and laundry/drying options are positives, but guests noted limited drinking water dispensers causing queues, no bidet in bathrooms, and a confusing Wi-Fi sign-up/setup.
Value for Money
7.4
Mixed feedback: some guests felt the hotel offered good value (breakfast, service), while others thought price-performance could be better given room size/choices.
Food and Beverage
9
Breakfast buffet repeatedly praised as good/delicious across many reviews.
Overall Experience
8
Overall positive guest experiences driven by excellent service, good breakfast and cleanliness, offset by occasional small rooms and a few amenity/price concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 10:15

Property Description

Contemporary Garden-themed Accommodations:
Step into a world of modernity intertwined with nature at Genting Hotel Jurong. Experience a unique stay surrounded by garden-themed decor that exudes tranquility and comfort.

Convenient Location and Complimentary Shuttle:
Located just 1.5 km from Jurong East MRT Station, our hotel provides easy access to nearby shopping malls and attractions. Enjoy the convenience of complimentary shuttle services to Resorts World Sentosa, ensuring a seamless travel experience.

Diverse Amenities and Dining Options:
Indulge in a range of facilities including an outdoor pool, fitness centre, and rooftop garden. Unwind in air-conditioned rooms equipped with modern amenities. Savor local Singaporean delicacies at Café Football, offering a culinary experience like no other.

Book your stay at Genting Hotel Jurong now for a memorable blend of comfort, convenience, and nature-infused luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

8.1
Based on 1149 reviews
Cleanliness: 8.4
Service: 9
Location: 8.6
Room Quality: 7
Amenities: 7.4
Value for Money: 7.4
Food and Beverage: 9
Overall Experience: 8
J
Jun • extended_group • cn
7
Pros:

早餐不错

Cons:

房间比较闷，刚打开门有一点霉味

2026-08-06 • via Nuitee
N
Nuno • extended_group • lu
9
Très bien
Pros:

La gentillesse du personnel. Nous avons fait le Check out à 11h mais l’avion était seulement le soir. Nous avons put laver le linge et sécher et partir seulement à 13h30 grand merci

Cons:

Un peu de bruit dans les couloirs vers 23h

2026-08-05 • via Nuitee
N
Nikolay • solo_traveller • ru
9
2026-08-02 • via Nuitee
D
Donovan • solo_traveller • ph
8
Pros:

Good breakfast buffet, friendly staff

Cons:

Only 1 drinking water dispenser per floor so at peak times there is a queue.

2026-07-26 • via Nuitee
M
Martinus • solo_traveller • ae
6
Pros:

Location

Cons:

Room / Food

2026-07-24 • via Nuitee
S
SÆLENSMINDE • solo_traveller • no
8
2026-07-23 • via Nuitee
横山 • solo_traveller • jp
7
良い滞在先でした。
Pros:

朝食が美味しかった。また、施設内設備や客室もクリーンでサービスが行き届いていたと感じた。

Cons:

特になし。

2026-07-21 • via Nuitee
G
Gemmalinda • couple • ph
8
good
Pros:

room

Cons:

none

2026-07-17 • via Nuitee
T
Tianyi • solo_traveller • ie
8
2026-07-03 • via Nuitee
Z
Zhiqiang • solo_traveller • sg
10
2026-06-29 • via Nuitee
A
Abdulaziz • solo_traveller • ae
10
2026-06-27 • via Nuitee
Z
Zhiqiang • couple • sg
10
2026-06-15 • via Nuitee
華安 • couple • tw
6
2026-06-15 • via Nuitee
S
Sazali • couple • sg
9
Overall the staff was very helpful and very good 5 stars to all the staff who were there
Pros:

Well maintained

Cons:

There’s no bidets in the toilet

2026-06-14 • via Nuitee
C
Chan • solo_traveller • sg
7
Fine
Pros:

Clean room

Cons:

Ok

2026-06-12 • via Nuitee
S
Sean • solo_traveller • za
8
Enjoyed stay, friendly staff willing to assist
Pros:

Convenient with good breakfast

Cons:

Twin room extremely small

2026-06-11 • via Nuitee
M
Mei-Shin • family_with_children • de
9
The staff were very friendly, and the hotel location was wonderful!
Pros:

The hotel staffs were very nice and friendly. The communication with them were smooth without any problem.
I like that the room was very clean and the room's furnitures were well designed for travellers.

Cons:

The hotel's wifi instruction could be improved. It took me a while to realise that there is another wifi that required sign up as a member and then you can get a high-speed wifi.

2026-06-08 • via Nuitee
Z
Zulkifli • solo_traveller • sg
8
2026-06-03 • via Nuitee
立翰 • solo_traveller • tw
7
2026-03-27 • via Nuitee
S
Swee Yuan • solo_traveller • my
9
2026-03-27 • via Nuitee