Holiday Inn Ulaanbaatar by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.7 (306 reviews)
Sambuu Street 24 , Ulaanbaatar , MN
+976 7014 2424

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Spacious, modern rooms and suites
Very comfortable beds and good blackout blinds
Exceptional, proactive and helpful staff
Clean rooms and public areas
Good gym and family-friendly amenities
Convenient location near attractions
Reasonably priced mini bar and room service
Thoughtful touches (anniversary surprise, arranged halal food)
Cons:
Breakfast variety could be improved
Breakfast service slow to clear/tidy and top up items
Some guests found overall price high/overpriced
Unstable WiFi reported by at least one guest
Sofa bed for third person described as uncomfortable

Categories

Cleanliness
9.2
Multiple reviews explicitly praise cleanliness (e.g., 'very clean', 'clean and modern', '清潔'), indicating consistently high standards for rooms and public areas.
Service
9.4
Service is frequently highlighted as exceptional — staff described as 'amazing', very helpful (notably Zooloo), proactive via WhatsApp, arranged halal food and special anniversary surprises.
Location
8.6
Generally convenient and within walking distance of attractions; a few reviews note it is 'a little bit of a walk from the main square' but still acceptable.
Room Quality
9.3
Rooms and suites repeatedly described as spacious, modern, with comfortable beds and good blackout blinds; one mention of an uncomfortable sofa bed for a third guest.
Amenities
8.6
Facilities are noted positively (good gym, kids' space, piano, modern amenities, reasonably priced mini bar and room service), though some felt facilities could be expanded.
Value for Money
7.8
Mixed feedback: several guests felt the price was high/overpriced (one specifically mentioned rates spiking for an event), while others called it good value — overall slightly below target.
Food and Beverage
8
Breakfast generally described as tasty and good, but multiple complaints about limited variety and slow staff service/slow topping up, with one review saying breakfast wasn't 5-star level.
Overall Experience
8.7
Most guests report high satisfaction and recommend the hotel, often citing staff and room quality as highlights; minor issues (breakfast service, price, occasional wifi) tempered some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Prime Location
Situated in Ulaanbaatar's Chingeltei district, Holiday Inn is a short walk away from major attractions like the Opera House and Chinggis Khaan Square.

Convenient Accessibility
With key landmarks like the National Museum and Sukhbaatar Square a stone's throw away, and the airport within a quick drive, exploring the city is a breeze from our hotel.

Event Facilities
Our hotel boasts modern meeting rooms and a grand ballroom, perfect for hosting successful meetings and events.

To experience comfort and convenience in the heart of Ulaanbaatar, book your stay at Holiday Inn Ulaanbaatar today.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ULN

Location

Guest Reviews

8.7
Based on 306 reviews
Cleanliness: 9.2
Service: 9.4
Location: 8.6
Room Quality: 9.3
Amenities: 8.6
Value for Money: 7.8
Food and Beverage: 8
Overall Experience: 8.7
C
Christine • couple • my
10
2026-10-27 • via Nuitee
C
Christine • couple • my
10
We stayed here at the start of our holiday and at the end. Loved our suite and also we enjoyed our dinners at the resta
Pros:

We stayed in the King Suite so it was very spacious with a separate sitting area. Loved the space. The bed was super comfortable too. Four bottles of water daily.

Cons:

Nothing

2026-10-27 • via Nuitee
V
victoria • family_with_children • gb
10
Pros:

Super helpful staff, I was travelling with a child and a baby, I had everything I needed for milk and bottles etc.
Room was huge and spacious

Cons:

A little bit of a walk from the main square but doable

2026-10-26 • via Nuitee
C
Cinzia • family_with_children • it
9
2026-10-22 • via Nuitee
H
Hiu Wan • solo_traveller • hk
10
High satisfaction
Pros:

Convenient location, staff, spacious & clean room

Cons:

none

2026-10-18 • via Nuitee
H
Hiu Wan • solo_traveller • hk
10
Highly satisfied
Pros:

Staff are helpful. Room is very clean with comfy bed. High value for money

Cons:

none

2026-10-18 • via Nuitee
A
Adam • solo_traveller • sk
9
2026-10-15 • via Nuitee
F
Franz • solo_traveller • de
10
Pros:

Rundum zufrieden mit allem, kommen gerne wieder

2026-10-14 • via Nuitee
S
Skirda • solo_traveller • cn
10
2026-10-08 • via Nuitee
H
Hidayet • solo_traveller • tr
6
2026-10-07 • via Nuitee
M
Miriam • solo_traveller • de
10
2026-09-19 • via Nuitee
E
Edward • couple • gb
10
Pros:

Clean and modern

Cons:

Nothing!

2026-09-14 • via Nuitee
K
Kirsty • solo_traveller • ie
10
Highly Recommend
Pros:

Clean, spacious rooms that were modern and well decorated. Comfortable beds, great blackout blinds and very reasonably priced mini bar and room service. Lovely staff, decent breakfast and in a convenient location.

Cons:

Perhaps slightly more variety at breakfast but I am probably just being fussy as there was plenty there!

2026-09-13 • via Nuitee
K
kenn • extended_group • jp
10
2026-09-12 • via Nuitee
F
Fatima • solo_traveller • bh
10
Best staff award!
Pros:

I loved 🇲🇳! The hotel is wonderful and comfortable, but it was the staff that made it an exceptional stay. When I tell you Zooloo from reception went above and beyond anything I have ever experienced in my years of travelling, im not exaggerating. The hotel staff would WhatsApp me asking if I needed anything, if I was ok. As an all female muslim group, they also kept arranging halal food for us. I have never seen this level of hospitality. Zoloo translated things for me, arranged pick ups and drop offs to and from the hotel, he made sure we got back amd would stay on the phone with the driver the entire time.

Cons:

I won't like if I ever come back and zoloo isnt there.

2026-09-11 • via Nuitee
M
MOHAMMADALI • solo_traveller • ir
9
Pros:

Breakfast was great. Staff are helpful.

2026-09-10 • via Nuitee
M
Mona Harb • solo_traveller • lb
8
Good, would recommend for short business stays.
Pros:

Location, staff, room cleanliness

Cons:

There could be more facilities and better wifi (mine was unstable in parts of the room)

2026-09-09 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

This property was really nice, the facilities were great, but the price was on the higher side end of what seems reasonable.

2026-09-06 • via Nuitee
T
Tomasz • solo_traveller • pl
8
Pros:

Czysto, bardzo pomocny personel, smaczne śniadanie

2026-09-05 • via Nuitee
J
Jo • solo_traveller • au
9
Pros:

The Staff were amazing and were always in contact with us if we needed them. They even gave us a special anniversary surprise, which was totally unexpected but very appreciated. Thank you for caring.

2026-09-02 • via Nuitee