Facilities

Full-service spa
Fitness facilities
Express check-out
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Fantastic breakfast
Very friendly and helpful staff (concierge/restaurant)
Spacious, modern and comfortable rooms
Large pool with bar service
Excellent spa and massage options
Good on-site restaurants; delicious food
Convenient to airport and centre
Clean, well-maintained property
Cons:
Occasional keycard failure / access issue
Pool closing hours considered early by one guest
Drinks and some food perceived as expensive
Rooms cleaned every two days (mentioned as drawback)

Categories

Cleanliness
9
Generally described as clean and well maintained; one reviewer noted rooms were cleaned every two days and another mentioned a carpet issue.
Service
9.9
Consistently praised across reviews—friendly, helpful and attentive staff, specific mentions of concierge assistance and named staff who enhanced the stay.
Location
9
Described as close to Vientiane centre and convenient to the airport; one reviewer noted it is about a 20-minute walk to tourist spots.
Room Quality
9.5
Rooms described as spacious, modern and comfortable with good beds and bathrooms; high-quality furnishings noted.
Amenities
9.6
Strong amenities highlighted: large pool with bar service, high-quality SPA, restaurants, poolside service and nearby Starbucks.
Value for Money
8.7
Generally good value for room and breakfast; some guests found drinks and certain food items expensive, though spa treatments were noted as affordable.
Food and Beverage
9.7
Food and breakfast repeatedly praised as 'fantastic' and 'delicious'; restaurant service singled out positively.
Overall Experience
9.8
Overall excellent experience with numerous recommendations and repeatable positive remarks; only minor issues (keycard, pool hours, occasional cleaning frequency) mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-18 15:57

Property Description

Experience unparalleled luxury at Crowne Plaza Vientiane, where comfort meets exquisite service in the heart of Vientiane.

Relaxation Awaits
Indulge in a full-service spa offering massages, body treatments, and rejuvenating facials. The outdoor pool, sauna, and 24-hour fitness center ensure you can unwind and stay active during your stay.

Culinary Delights
Savor delectable meals at Mosaic, one of our two renowned restaurants, or opt for 24-hour room service for dining at your convenience. Unwind with a drink at our bar/lounge or poolside bar, available for those perfect vacation moments.

Convenient Amenities
With a 24-hour business center, meeting spaces, free valet parking, and a complimentary roundtrip airport shuttle, our hotel provides everything you need for a seamless stay. Don’t miss out on your chance for a memorable getaway—book your stay at Crowne Plaza Vientiane today!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VTE

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.4
Based on 103 reviews
Cleanliness: 9
Service: 9.9
Location: 9
Room Quality: 9.5
Amenities: 9.6
Value for Money: 8.7
Food and Beverage: 9.7
Overall Experience: 9.8
P
Philippe • couple • fr
10
Pros:

C etait parfait, excellent rapport qualité prix, hotel tres bien situé
Accueil très professionnel bon petit déjeuner

2026-07-15 • via Nuitee
T
Tan • solo_traveller • my
10
Pros:

Hotel clean and spacious. Hotel breakfast are delicious.

2026-07-12 • via Nuitee
M
mjcm2622 • solo_traveller • fr
8
2026-07-12 • via Nuitee
T
Tan • solo_traveller • my
10
Pros:

The hotel and staff are very helpful and rooms are comfortable and spacious. Breakfast are delicious.

2026-07-12 • via Nuitee
T
Toufic • solo_traveller • om
10
Good comfortable place to stay not far from the center
Pros:

I enjoyed the spacious room, the pool was nice and the breakfast buffet exceptional.

Cons:

Nothing to report here.

2026-07-11 • via Nuitee
H
Haris • couple • gb
8
Nice Pleasant stay but inflexible
Pros:

Good facilities close to the airport
Staff are polite

Cons:

Cleaning needed more work very basic

We had one days breakfast complimentary die to having an extra booking done after flight cancellations.
When I asked if I could have that breakfast a day earlier due to timings of the flight the staff were not very accommodating. Bear in mind I was staying their for 5 night

2026-07-11 • via Nuitee
R
Ron • solo_traveller • us
10
Pros:

The hot tub pool sauna food

2026-07-11 • via Nuitee
M
Mike • solo_traveller • kh
9
2026-07-11 • via Nuitee
H
Haris • couple • gb
8
2026-07-11 • via Nuitee
R
Rachel • extended_group • gb
10
A comfortable and relaxing stay in the heart of a beautiful city
Pros:

It was spacious and there were a variety of good facilities

Cons:

Nothing

2026-07-08 • via Nuitee
D
Darrell • solo_traveller • au
5
It was definitely overpriced for what you received & the extra tax charges were unexpected
Pros:

The rooms were comfortable but not what was expected

Cons:

The staff were difficult to communicate with & often made mistakes on my orders

2026-07-06 • via Nuitee
A
Agustin • couple • my
8
2026-07-04 • via Nuitee
M
Ma Lobelle • couple • ph
10
Pros:

Very accomodating

2026-06-23 • via Nuitee
J
John • solo_traveller • au
7
2026-06-23 • via Nuitee
G
Greg • solo_traveller • au
10
2026-06-23 • via Nuitee
M
Mohamed • solo_traveller • eg
8
defenitely my choice for my next visit to laos
2026-06-23 • via Nuitee
E
Ekaterina • couple • au
10
2026-06-15 • via Nuitee
A
Anek • family_with_children • th
10
2026-06-09 • via Nuitee
K
Kwang In • solo_traveller • kr
9
2026-06-08 • via Nuitee
R
Rodrigo • couple • cl
10
2026-06-05 • via Nuitee