Hotel Star Express Puebla - Central CAPU

Hotels
8.6 (246 reviews)
Blvd. De la Pedrera, 3119 Esq. Blvd. Norte , Puebla , mx
+52 222 514 3400

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness and comfort of rooms
Polite and helpful staff
Delicious breakfast options
Good location near transport hubs
Cons:
Noise issues from other guests
Fitness facilities below expectations
Rooms smaller than advertised
Surrounding area not appealing

Categories

Cleanliness
8.36
Several reviews highlighted cleanliness positively, though some mentioned noise issues that may affect the perceived cleanliness.
Service
9.33
The staff were frequently praised for being polite and helpful, contributing to a very positive sentiment.
Location
8.87
Location was noted positively for proximity to the bus station, although some reviews indicated concerns regarding the surrounding area.
Room Quality
7.82
Some reviews mentioned that rooms were smaller than expected, affecting their overall comfort.
Amenities
7.85
Amenities like fitness facilities were underwhelming, but other amenities such as breakfast were praised.
Value for Money
8.31
General consensus indicated that it provides decent value for an overnight stay.
Food and Beverage
9.36
Breakfast was frequently described as delicious with many options, significantly enhancing the experience.
Overall Experience
8.93
Overall positive experiences with a few noted drawbacks still lead to an overall satisfactory rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:12

Property Description

Luxurious 4-Star Accommodation: Hotel Star Express Puebla offers upscale lodging in Puebla, conveniently located near major attractions like Biblioteca Palafoxiana and Puebla Convention Centre.

Top-Notch Facilities: Enjoy the convenience of a restaurant, room service, and a 24-hour front desk during your stay. Benefit from complimentary high-speed WiFi throughout the property, ensuring you stay connected.

Convenient Amenities: Relax in well-equipped rooms featuring modern amenities such as a flat-screen TV, private bathroom, and comfortable bedding. Take advantage of services like ironing, a business center, and a gym for a seamless stay.

Experience comfort and convenience at Hotel Star Express Puebla - Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

8.6
Based on 246 reviews
Cleanliness: 8.36
Service: 9.33
Location: 8.87
Room Quality: 7.82
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 9.36
Overall Experience: 8.93
J
Julio • extended_group • mx
5
2026-08-06 • via Nuitee
L
Lucía • family_with_children • mx
10
Pros:

Rico el desayuno y el personal muy amable

2026-08-04 • via Nuitee
J
JOSE ALFONSO • extended_group • mx
5
Solo para dormir una noche si no tienes otra opción
Pros:

El personal en todo momento fue amable. Todo el staff del hotel mostró una actitud positiva. Eso es algo valioso y habla bien del enfoque en servicio que tienen.

Cons:

En primera el hotel es para pasar una noche , no más. No es un hotel cómodo. Es para pasar una noche por negocios o por ir de paso. Si quieres confort o comodidad, este hotel NO es el indicado. Los colchones y las almohadas son demasiado duros. Solo tiene tres lugares de estacionamiento, a veces llegas y no hay lugar. Me tocó un grupo de beisbol de Sinaloa, los niños y las mujeres gritaron todo el tiempo, 5 am , 1 am , 2 pm, a todas horas hubo ruido y nadie pudo arreglar eso . Al final me cambié a otro hotel no pude completar los días de la reserva. En mi habitación el agua de la regadera se estancaba, tuve literal que jalar el agua al desagüe. Mucho que mejorar.

2026-08-04 • via Nuitee
L
Leobardo • solo_traveller • mx
10
2026-08-03 • via Nuitee
A
Adrian • solo_traveller • mx
8
Pros:

Para una conexión rápida en Puebla tiene una localización inmejorable respecto a la central de autobuses

2026-07-24 • via Nuitee
P
Pelagio • family_with_children • us
10
Se los recomiendo
Pros:

El cervicio y la atencion muy exelente
El desayuno muy rico y son muy amables

2026-07-22 • via Nuitee
A
Abelardo • solo_traveller • mx
8
Pros:

Cercano y cómodo

2026-07-10 • via Nuitee
B
Blanca • solo_traveller • mx
6
Pros:

La puntualidad al servir el desayuno.
El acomodo de las recámaras

Cons:

El tamaño de mas recamaras
La ubicacion

2026-06-04 • via Nuitee
B
Blanca • solo_traveller • mx
7
A considerar
Pros:

Sirven el desayuno desde las 7 am
Venden boletos para el acuario a mejor precio

Cons:

Habitaciones muy pequeñas.
Falta elevador.
No tiene aire acondicionado
Debes dejar las llaves del vehiculo en las noches

2026-06-01 • via Nuitee
I
Ing. Raul Humberto • solo_traveller • mx
8
Pros:

Todo bien

Cons:

La zona no es muy buena,pero no tan mal

2026-05-28 • via Nuitee
C
Carlos Alexis • solo_traveller • mx
10
2026-05-28 • via Nuitee
C
Christian • solo_traveller • mx
9
Buena experiencia en general, con puntos a mejorar
Pros:

El desayuno

Cons:

Personal un poco apático.

2026-05-12 • via Nuitee
E
Edith • solo_traveller • mx
8
Cómodo y bien ubicado
Pros:

La ubicación y las instalaciones

Cons:

La mala actitud del personal para dar apoyo en información

2026-05-03 • via Nuitee
U
Ulises • solo_traveller • mx
10
2026-04-22 • via Nuitee
C
Cisneros • solo_traveller • mx
6
2026-04-21 • via Nuitee
C
Cindy mariel • solo_traveller • do
7
Pros:

Atención

Cons:

El confort de la cama muy dura parece para presos 😑

2026-04-20 • via Nuitee
S
Sergio • solo_traveller • ar
9
Pros:

Muy bien ubicado, excelente relación precio calidad

2026-04-13 • via Nuitee
S
Stuart • solo_traveller • us
8
Grrod place for location and price
Pros:

Breakfast was fast, server was very nice. The room, though very small, was designed for efficiency. Best of all - a great shower.

Cons:

The room was smaller than expected, but I guess a good value for the price. The man at check-in could have a friendlier attitude.

2026-04-02 • via Nuitee
C
Cesar • couple • us
9
My next trip to Puebla, I will go back to the same hotel.
Pros:

Verry clean , and quiet.

Cons:

Lots of noise outside the hotel .

2026-04-02 • via Nuitee
T
Trejo Garcia • family_with_children • mx
9
Pros:

En general la habitación me pareció excelente, muy cómodo todo la verdad

Cons:

No tiene aire acondicionado

2026-04-01 • via Nuitee