HOTEL ARRiZUL CONGRESS

Hotels
8.6 (1464 reviews)
Calle Ronda 3 , San Sebastián , es

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
Issues with cleanliness
Some rooms are small

Categories

Cleanliness
8.04
Some reviews mentioned issues with cleanliness in the room.
Service
9.01
Many reviews highlighted the friendliness and helpfulness of the staff.
Location
9.05
Consistently praised for being close to main attractions.
Room Quality
8.2
Some rooms were noted as small or dark.
Amenities
8.63
Complimentary drinks and breakfast were appreciated.
Value for Money
8.49
Overall value was perceived as good given location and amenities.
Food and Beverage
8.74
Breakfast was frequently highlighted as excellent.
Overall Experience
8.61
Overall satisfaction based on several positive aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:18

Property Description

Modern Rooms with Complimentary Minibar
Experience comfort and convenience in our modern rooms at Hotel Arrizul Congress. Each room is equipped with a flat-screen TV, private bathroom, and a free minibar for your enjoyment.

Buffet Breakfast and Multilingual Staff
Start your day right with a delicious buffet breakfast served daily. Our friendly receptionists are fluent in English, French, and Spanish, ensuring a seamless stay for all guests.

Convenient Amenities and Prime Location
Enjoy complimentary coffee at our reception, meeting facilities, gym access, and bike hire services. Located near popular restaurant areas and just a short walk from the Old Town and Victoria Eugenia Theatre.

Book your stay at Hotel Arrizul Congress for a memorable experience in San Sebastián!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Location

Guest Reviews

8.6
Based on 1464 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.05
Room Quality: 8.2
Amenities: 8.63
Value for Money: 8.49
Food and Beverage: 8.74
Overall Experience: 8.61
I
Iglis family_with_children it
6
Pros:

La zona

Cons:

La camera per il prezzo pagato

2026-08-22 via Nuitee
N
NIKOLA solo_traveller gb
6
2026-08-22 via Nuitee
S
sandra extended_group pr
9
Great location. Friendly and nice staff.
Pros:

Great location. Friendly staff.

Cons:

Didn’t have parking and it was difficult to find one during the week of festivities in San Sebastián. We had a room for 3 adults and it was very very small and uncomfortable.

2026-08-21 via Nuitee
G
George Molin solo_traveller fr
10
Pros:

În the heart of the town with nice staff and condortable rooms

2026-08-20 via Nuitee
M
Matthew solo_traveller gb
9
Very pleasant, maybe go when they have a bit of a sale on
Pros:

The staff were lovely, the location is excellent, it is nice and clean and I got free drinks from the mini bar, decent internet as well.

Cons:

The bed wasn't the most comfortable for the cost and was pushed into a corner of the room. It was pricey

2026-08-20 via Nuitee
J
Joseph extended_group gi
10
We had a wonderful time in Donostia and enjoyed our stay at the hotel.
Pros:

The property is very central within walking distance of the old town, the shopping district and the beaches. There are great restaurants nearby everywhere. Very good breakfasts!

2026-08-19 via Nuitee
P
Pat solo_traveller ie
9
Pros:

Shower and breakfast

Cons:

Beds a bit to hard

2026-08-19 via Nuitee
E
Estrella solo_traveller es
10
Pros:

El trato, me facilitaron habitación exterior.

Cons:

El desayuno se puede mejorar , más variedad.
No tienen aguacate natural es un guacamole y no es casero.
A última hora tienes que pedir que repongan.
Falta pan sin gluten y bebidas de almendras para intolerantes.
Más variedad de fruta

2026-08-17 via Nuitee
J
Jocelyn extended_group au
10
Pleasant
Pros:

Clean and location very central

Cons:

Extra bed was not as comfortable and placement in room was restricted access to move around

2026-08-17 via Nuitee
M
Maria Vittoria family_with_children it
7
2026-08-16 via Nuitee
J
Josiah solo_traveller us
9
Great room but high price
Pros:

Clean convenient rooms and helpful staff.

Cons:

While the room was great and the staff were helpful, we paid about 400 Euro per night and it was very bare bones. It was one of the last rooms available in the area so perhaps that's just San Sebastian.

2026-08-15 via Nuitee
C
Carrillo solo_traveller es
8
2026-08-14 via Nuitee
I
Ioana-Alexandra solo_traveller de
10
Amazing staff & amenities
Pros:

The staff is the most attentive and supportive. The location is excellent and the rooms very comfortable and the amenities are also very thoughtful. Loved the entire experience. Will definitely come back!

2026-08-14 via Nuitee
F
Francisco Javier couple es
9
Pros:

Comodidad, limpieza y atenciones con el cliente

Cons:

La habitación es pequeña para el precio pagado por ella

2026-08-12 via Nuitee
J
Jean family_with_children ca
9
Great location. Very clean hotel. Friendly staff.
Pros:

Didn’t have breakfast

2026-08-12 via Nuitee
M
Meldreth24 Couples United Kingdom
10
Great boutique hotel, excellent customer service
Pros:

Really lovely boutique hotel in an excellent location in a fabulous city. The check in procedure was smoothless and we appreciated being offered a complimentary glass of Cava after a very long car journey. Special mention- Aihnoa at Reception. She was so professional and welcoming, she is a big asset to this hotel.

2026-08-11 via Tripadvisor
M
margaret solo_traveller us
10
Pros:

Staff was great; place was centrally located; breakfast was delicious!

2026-08-11 via Nuitee
J
Jane solo_traveller ie
3
2026-08-11 via Nuitee
R
Rebecca extended_group us
8
Front desk staff not always friendly. Perhaps it was Booking com that was incorrect about triple but we were made to fee
Pros:

Great location

Cons:

Booking said we'd have three twin beds. We didn't. We got an extra bed but it was tight!

2026-08-10 via Nuitee
J
Jose couple ar
8
2026-08-07 via Nuitee