Premier Inns Thousand Oaks

Hotels
6 (1127 reviews)
2434 West Hillcrest Drive , Newbury Park , US
+1 805-499-0755

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Pool and jacuzzi available (open late)
Some helpful/front-desk staff (e.g., Nancy)
Affordable price for some guests
Cons:
Rooms and linens reported dirty, stains and unclean sheets
Roaches, bugs and strong cleanliness/sanitation issues
Safety concerns, harassment and unprofessional behaviour reported
Power outages and being charged during outages / refund disputes
Broken fixtures, malfunctioning key cards and damaged rooms
Lack of amenities at times (no ice machine, no free Wi‑Fi)

Categories

Cleanliness
3
Multiple reports of dirty rooms, stained linens, dirty floors, visible marks and roaches; cleanliness is a major recurring complaint.
Service
9
Mixed but often praised: several reviews single out helpful front-desk staff (notably 'Nancy') and comments like 'Love the staff', though there are isolated reports of unprofessional behaviour and refund issues.
Location
9
Frequently mentioned positively — guests liked the location and proximity to destinations (e.g., Malibu); location is a clear strong point.
Room Quality
3.5
Rooms reported with multiple problems: broken doors, malfunctioning key cards, burning marks, damage, and generally substandard room conditions.
Amenities
6
Some positives (pool and jacuzzi open late) but also notable negatives (no ice machine, no free Wi‑Fi at times, power outages) leading to a mixed rating.
Value for Money
7
Price was described as good by some guests, but issues such as being charged during outages and refusal of refunds lower perceived value; overall mixed-to-slightly-positive.
Food and Beverage
7
Standard quality for this hotel tier (not mentioned in reviews).
Overall Experience
3.5
Overall sentiment leans negative for many: multiple guests reported feeling unsafe, harassment, severe cleanliness and maintenance issues, though a minority reported excellent stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location

Situated just off Highway 101, our pet-friendly California hotel provides easy access to Thousand Oaks Civic Arts Plaza and other local attractions. Los Robles Greens Golf Course and Point Mugu Naval Air Station are also within a short drive.

Comfortable Accommodations

Each room at Premier Inns Thousand Oaks features a refrigerator, air conditioning, and a desk. Enjoy a variety of cable channels on the TV, including sports and film options. Need a wake-up call? Just ask our friendly reception staff.

Relaxing Amenities

Unwind in our year-round outdoor pool and hot tub, or have some fun in the on-site games room. For your convenience, we offer a launderette, as well as vending machines stocked with snacks and drinks.

Ready to experience a comfortable stay in Thousand Oaks? Book your room at Premier Inns now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6
Based on 1127 reviews
Cleanliness: 3
Service: 9
Location: 9
Room Quality: 3.5
Amenities: 6
Value for Money: 7
Food and Beverage: 7
Overall Experience: 3.5
A
Alena • solo_traveller • us
10
2026-10-31 • via Nuitee
K
Knig • extended_group • de
7
2026-10-29 • via Nuitee
H
Hill • solo_traveller • us
10
The best.
Pros:

I would work in Malibu (I live 3 1/2 hrs away) and always stay at the Premier Inn, the cheapest place around and always clean. The staff was always helpful, especially the front desk lady Nancy. Overall 10/10.

Cons:

Nothing, everything was exceptional.

2026-10-29 • via Nuitee
A
Ayala • family_with_children • us
9
Pros:

I liked the location

2026-10-28 • via Nuitee
A
Ayala • solo_traveller • us
7
Pros:

The price was good

2026-10-28 • via Nuitee
N
Noe • family_with_children • us
9
Pros:

Jacuzzi and pool open till late

Cons:

No ice machine

2026-10-27 • via Nuitee
B
Blanca • couple • us
1
Pros:

is good location

Cons:

They have a one member in the st

2026-10-24 • via Nuitee
B
Blanca • couple • us
1
2026-10-24 • via Nuitee
A
Arsalan • solo_traveller • us
10
2026-10-24 • via Nuitee
S
Sirpa Rantanen • family_with_children • fi
1
Cons:

Room was dirty and planket fill of marks ,dirty floor when I arrived in a room and sheets unclean hair and other stuff on sheets and I felt unsafe there when lights went off in after few nights being there.

I left hotel earlier because I felt unsafe.
There was screaming and yelling and running behind my door over nighttime.

I also experienced once sexual harassment meanwhile in Hotel Thousand Oaks that's why I finally left from hotel because didn't feel safe anymore especially there when lights went out I felt. Anybody can come to room easily no safety locked door or safety box. NO free wifi .
When there wasn't electricity and all gadhstations where closed near by I felt it's better to leave because they didn't know when they coming back.

It felt and looked like that Hotel wasn't really Hotel or Hostel it felt like just community and workers lived there or people who just came out from Prison.

2026-10-23 • via Nuitee
T
Taylor • couple • us
9
Love the staff wonderful stay
Pros:

Love the staff

Cons:

Walls had spit fridge did not work

2026-10-23 • via Nuitee
H
Hubertus • couple • us
1
Pros:

They had no power an you still charged me !!

Cons:

They absolutely had no electricity at the facility and you still charge me for this day I canceled it

2026-10-21 • via Nuitee
A
ANTHONY • family_with_children • us
10
Pros:

Everything.

2026-10-20 • via Nuitee
R
REGINA • solo_traveller • us
3
Pros:

In a good location.

Cons:

Gentleman in the office was creepy. Kept flirting with me and when he made the 2 key cards he tried to keep one. I said I needed the second one for my daughter he said no.. I got loud so someone in the back could hear me he finally handed it to me.

2026-10-20 • via Nuitee
J
Jose • solo_traveller • us
1
2026-10-14 • via Nuitee
M
Marilynne Allenstein • solo_traveller • us
1
Stay somewhere else
Pros:

I didn't like anything.

Cons:

The accommodations are substandard. I paid for 7 nights but only stayed 1. And I didn't even stay the entire night I checked out at 4am.
Premiere Inn refuses to refund me for the 6 nights I paid for upfront but didn't stay. They claim I did stay all 7 nights.
That is a lie, they knew I checked out as booking.com emailed the Manager, including pictures I took, stating I was checking out, canceled the reservation & wanted a refund for the 6 nights I didn't stay.
This was mid August. It is now mid October and still no refund.

2026-10-10 • via Nuitee
M
Marco • couple • de
8
2026-10-09 • via Nuitee
J
Jennifer • couple • us
4
Cons:

I found two roaches inside the restroom.

2026-10-07 • via Nuitee
J
Jennifer • couple • us
4
2026-10-07 • via Nuitee
E
Eric • solo_traveller • us
2
2026-10-07 • via Nuitee