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Holiday Inn Resort Mazatlan by IHG
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Free
Children allowed
Facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities
Property facilities
Back
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Hiking
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Laundry
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Luggage storage
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Fishing
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Dry cleaning
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Diving
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Windsurfing
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Snorkelling
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Currency exchange
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Bowling
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Squash
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Beachfront
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Snack bar
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Water park
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Pool with view
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Heated pool
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Infinity pool
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Kids' club
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Wine/champagne
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Sun umbrellas
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Fruits
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Visual aids: Braille
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
Review Highlights
Pros:
Excellent location / beach access
Comfortable rooms and beds
Great views from rooms
Friendly and attentive staff
Clean rooms and hotel areas
Good breakfast / fresh tortillas
Pool area and beach sunbeds
Good value / reasonable price
Cons:
Elevator reliability / only one working at times
Slippery tiles around the pool
Strong chlorine smell reported by some guests
Noisy humidity / AC mode cannot be changed
Occasional lack of hot water at night
Weekend breakfast wait times
Limited shaded sunbeds on beach
Drainage/appearance issue near hotel access
Categories
Cleanliness
8.6
Generally praised across reviews (clean rooms, good housekeeping staff), though a few guests noted strong chlorine smell and slippery tiles around the pool.
Service
9.3
Staff repeatedly described as attentive and friendly (housekeeping, security, restaurant staff praised). Some operational issues noted (phone to reception off at night, occasional slow elevator), but overall service sentiment is very positive.
Location
9.5
Consistently highlighted as a strong point: excellent proximity to the beach and nearby restaurants, repeatedly mentioned as a main positive.
Room Quality
8.7
Rooms described as comfortable with good views and comfortable beds; some guests reported humidity/AC mode limitations and occasional lack of hot water.
Amenities
8.1
Pool and beach access are positives, but guests reported issues: only one elevator working at times, limited shaded sunbeds, slippery pool tiles, and some perceived lack of additional amenities.
Value for Money
8.6
Mixed but generally positive: multiple guests mention good price and value, while one guest felt the property was not worth much beyond location.
Food and Beverage
9
Food receives strong praise (restaurant, good breakfast, fresh tortillas made on site), with occasional complaints about weekend breakfast wait times.
Overall Experience
8.6
Majority of stays described as comfortable, pleasant, and excellent; a few operational issues affected some visits but overall experiences lean positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43
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Property Description
Luxurious Amenities
- Outdoor pool, fitness centre, and business centre
- On-site restaurant and bar for guests
Cozy Room Features
- Air-conditioned rooms with flat-screen cable TV
- Private bathroom with hair dryer and amenities
- Iron, ironing board, safety deposit box, and coffee maker
Breathtaking Views
- The Sky Gym on 13th floor with Pacific Ocean views
- Meeting room available overlooking the ocean
Book your stay at Holiday Inn Resort Mazatlan for an unforgettable experience!
Important information:
A deposit may be required at the property.
Check-in and check-out hours:
Check-out: 12:00 PM
Airport code:
MZT
Location
Property Accessibility
Total Disability Score:
35.71
Public Area
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
Reception And Restaurant
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
Elevator
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
Show all accessibility features
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Public Area
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
Reception And Restaurant
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
Elevator
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
Room
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
Toilet And Shower
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
Stairs
- Handrails: No
- Stair Marked: No
Pool And Spa
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
Parking
- Parking Wheelchair Accessible: No
Public Toilets
- Public Toilets Emergency Cord: No
Crouches Cane Impaired
- Crouches Cane Impaired: Yes
Elderly Impaired
- Elderly Impaired: Yes
Electric Wheelchair
- Electric Wheelchair: Yes
Hearing Impaired
- Hearing Impaired: No
Manual Wheelchair
- Manual Wheelchair: Yes
Visually Impaired
- Visually Impaired: No
Wheelchair Or Scooter Impaired
- Wheelchair Or Scooter Impaired: Yes
Crouches Cane Impaired Score
- Crouches Cane Impaired Score: 50
Elderly Impaired Score
- Elderly Impaired Score: 50
Electric Wheelchair Score
- Electric Wheelchair Score: 50
Hearing Impaired Score
- Hearing Impaired Score: 0
Manual Wheelchair Score
- Manual Wheelchair Score: 50
Visually Impaired Score
- Visually Impaired Score: 0
Wheelchair Or Scooter Impaired Score
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
8.8
Based on 150 reviews
Cleanliness:
8.6
Service:
9.3
Location:
9.5
Room Quality:
8.7
Amenities:
8.1
Value for Money:
8.6
Food and Beverage:
9
Overall Experience:
8.6
C
Carlos
•
family_with_children
•
mx
9
2026-10-29
•
via Nuitee
D
dayana astengo
•
family_with_children
•
mx
8
Hotel cómodo y limpio
Pros:
La ubicación
Cons:
No utilice todas las instalaciones por falta de tiempo
2026-10-29
•
via Nuitee
S
Saul
•
family_with_children
•
mx
7
2026-10-28
•
via Nuitee
S
Samuel
•
family_with_children
•
mx
10
Pros:
La comida muy rica y a buen precio, la ubicación excelente
2026-10-26
•
via Nuitee
D
Daniel Adrian
•
couple
•
mx
10
Buen hotel
Pros:
Las vistas de las habitaciones
2026-10-13
•
via Nuitee
K
Kareli
•
family_with_children
•
mx
9
2026-10-12
•
via Nuitee
D
David
•
solo_traveller
•
mx
10
Pros:
La ubicación,todo esta a muy buen tiempo
Cons:
Nos tocó la suerte del huracán y no pudimos gozar el mar.
2026-10-07
•
via Nuitee
R
ricardo perez
•
solo_traveller
•
mx
10
2026-09-16
•
via Nuitee
S
Socorro Imelda
•
couple
•
mx
9
comodidad y descanso
Pros:
la comodidad de las camas, la vista de la habitación y además la atención y la comida del restaurante
Cons:
una área sombreada en la alberca y camastros y sombra en el área de la playa
2026-09-14
•
via Nuitee
E
ESVEIDHY GUADALUPE
•
solo_traveller
•
mx
10
2026-09-03
•
via Nuitee
M
Méndez
•
solo_traveller
•
mx
10
Muy recomendable
Pros:
La vista al mar
Cons:
Todo me gusto
2026-09-03
•
via Nuitee
M
Miguel
•
solo_traveller
•
mx
10
Pros:
Ubicación
Cons:
Precio
2026-09-02
•
via Nuitee
M
Martin Javier
•
solo_traveller
•
mx
10
2026-08-30
•
via Nuitee
A
Alexandra
•
family_with_children
•
mx
9
2026-08-26
•
via Nuitee
J
Jorge
•
solo_traveller
•
mx
9
Pros:
Todo
Cons:
Nada8
2026-08-26
•
via Nuitee
J
Juan Carlos
•
solo_traveller
•
mx
10
Pros:
Habitaciones comodas, excelente ubicación con acceso a la playa ademas el personal siempre atento.
Cons:
Todo fue increíble
2026-08-21
•
via Nuitee
R
Regalado
•
couple
•
mx
8
Especial
Pros:
Excelente ubicacion, preciosas las habitaciones, el personal muy amable, la chica de limpieza super amable y respetuosa, tienen muy buen desayuno, tenemos que mencionar a la srita de las tortillas que hace al momento, es excelente, muy buena vista al mar, en general es bueno. La experiencia fue linda
Cons:
No me encanto que solo funcionaba un elevador, esperar subir o bajar demoraba demasiado. También no me encanto que para desayunar habia lista de espera de 30 minutos en sabado. No siempre es asi
2026-08-20
•
via Nuitee
I
ivan
•
solo_traveller
•
mx
8
Pros:
Buena ubicación y acceso a la playa
Cons:
Al momento de la estanica no funciona 1 de 2 elevadores, haciendo lento el acceso a las habitaciones
2026-08-19
•
via Nuitee
P
Patricia
•
couple
•
mx
10
Excelente
Pros:
El cuarto, la limpieza de todo el hotel, la atención
Cons:
Quizás más camastros
2026-08-13
•
via Nuitee
S
servicio y accesorios
•
solo_traveller
•
mx
10
Pros:
Todo en general
2026-08-13
•
via Nuitee
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