Hotel Indigo Old Town Alexandria by IHG

Hotels
•
Hotel Indigo
8.8 (674 reviews)
220 South Union Street , Alexandria , US
+1 703-721-3800

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Attentive staff
Cons:
High fees
Inflexibility in service

Categories

Cleanliness
8.78
The room was mentioned as clean in multiple reviews, indicating a good level of cleanliness.
Service
9.05
While service quality had mixed reviews, the positive experiences highlighted attentive staff, balancing out negatives.
Location
9.29
Frequent mentions of perfect location near attractions suggest high satisfaction.
Room Quality
8.74
Rooms described as clean and comfortable, with some positive mentions of aesthetics.
Amenities
8.77
Amenities not negatively highlighted, standard offerings were expected.
Value for Money
8.23
Concerns over pricing and fees indicate room for improvement in perceived value.
Food and Beverage
8.78
The restaurant service received positive mentions, reflecting satisfactory dining experience.
Overall Experience
8.75
Overall good experiences indicated, despite some operational hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:05

Property Description

Modern Amenities Hotel Indigo Old Town Alexandria offers a range of modern amenities including a fitness centre, free WiFi, and a 24-hour front desk for the convenience of guests.

Charming Surroundings Situated just 300 metres from Old Town Waterfront, guests can enjoy the picturesque surroundings and explore nearby attractions like Stabler-Leadbeater Apothecary Museum and Carlyle House.

Comfortable Accommodation The guest rooms at Hotel Indigo Old Town Alexandria are equipped with air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for all visitors.

Experience the perfect blend of modern comfort and historic charm at Hotel Indigo Old Town Alexandria. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 674 reviews
Cleanliness: 8.78
Service: 9.05
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 8.75
J
James • extended_group • us
10
This is our go to spot for when we visit Alexandria
Pros:

Location is perfect

Cons:

No laundry room

2026-09-08 • via Nuitee
D
Derek • family_with_children • us
9
2026-09-08 • via Nuitee
L
Lilach_F • solo_traveller • il
10
Pros:

מיקום מעולה בטיילת.
חדר נוח מאוד, שירות מעולה וזריז.
יש מתקנים למילוי מים מסוננים.
הרבה מקומות אחיסון בחדר.
תאורה מצויינת, מספיק אור להתאפר.
קיבלנו שוברי הנחה למסעדה במלון.

Cons:

אהבנו הכל.

2026-09-05 • via Nuitee
J
Janet • couple • us
9
Overall it was great. Would definitely recommend the Hotel Indigo.
Pros:

This hotel was in a great location and was very clean. The parking was a bit tight, they need more room! Staff was very friendly and accomadating.

Cons:

Not enough parking. Had to ask for my invoice twice.

2026-09-03 • via Nuitee
W
Walter • couple • us
8
2026-09-01 • via Nuitee
M
Maurice D • couple • us
9
Very nice room, especially shower with large vanity space!
Pros:

Location

Cons:

Fees and service charges.

2026-08-27 • via Nuitee
J
Jennifer • extended_group • us
8
Overall, it was a nice day. The staff was extremely friendly.
Pros:

It was in a perfect location

Cons:

There were not enough cups and glasses and coffee for four people. Only enough for two. The room was very small as well.

2026-08-26 • via Nuitee
M
Margaret • couple • us
10
2026-08-25 • via Nuitee
W
William • couple • us
9
Great special place to stay
Pros:

Location - room view

Cons:

Charge for multiple cups s of coffee

2026-08-24 • via Nuitee
J
Jennifer • solo_traveller • us
7
Pros:

Great location and view of the water.

Cons:

Stayed last year and loved it! This year staff at check in were not friendly or helpful. Checked in on Friday and dirty food trays were still outside ot the rooms when I left on Sunday.

2026-08-24 • via Nuitee
L
Laurie • couple • us
10
Awesome!
Pros:

The property was very clean and fresh, right in the heart of Old Towns waterfront. Lots to do and see!

Cons:

Parking is very tight

2026-08-23 • via Nuitee
M
michaelpV5490HF • Business • Oakland, California
4
Beware of the Mandatory 20% Service Charge — Then an Additional Tip Request
Pros:

Beware of the Mandatory 20% Service Charge — Then an Additional Tip Request

I was extremely disappointed with the restaurant billing practice at Hotel Indigo Alexandria.

The breakfast menu clearly states that a mandatory 20% service charge is applied to all checks. I specifically confirmed with the restaurant that this 20% service charge is for the server.

What I found very troubling was what happened when I received my bill. After automatically adding the 20% service charge, the receipt then presented suggested additional tips of 18%, 20%, 22%, and 25% — as though the 20% service charge had not already been added.

Even more concerning, the receipt states that these additional suggested tips are calculated on the entire $35.84 check, which already includes the 20% service charge, tax, and credit-card fee. In my case, a $27 breakfast had a $5.40 mandatory service charge added, and then I was presented with a suggested 20% additional tip of $7.17.

That could result in a guest paying approximately 40% or more above the original food subtotal in service charge and additional gratuity alone, particularly if they do not notice that the 20% has already been included.

I raised this concern with the front desk and explained how misleading this could be to guests. Their response was essentially that the additional tip is optional and guests can give the server more if they choose.

Of course a guest should always be free to leave something extra for exceptional service. My concern is with automatically presenting another set of percentage-based tip suggestions after a mandatory 20% service charge has already been imposed, without prominently telling the guest that the server has already received a service charge and that no additional gratuity is necessary.

Hotel Indigo should change this receipt format. At minimum, it should clearly state: “20% service charge already included. Additional gratuity is optional.”

Guests deserve complete transparency when it comes to service charges and tipping. I have included photographs of both the menu and my receipt so others can see exactly what I experienced.

2026-08-21 • via Tripadvisor
C
Christen • couple • us
8
Pros:

Location. Breakfast.

Cons:

Tight parking. Amenity Fee.

2026-08-17 • via Nuitee
R
Ray • couple • us
10
2026-08-10 • via Nuitee
B
Big Greg • solo_traveller • us
7
Pros:

I love the location near the water. You're right in the middle of Old Town with shops and restaurants.

Cons:

When I got to the room, I noticed that the cleaning staff missed the washcloth that was at the back of the shower stall. Other than that, the room was great.

2026-08-06 • via Nuitee
K
kristina • couple • us
10
great place to stay.
Pros:

convenient to waterfront restaurants and bars. very friendly staff! spacious, quiet and clean room.

Cons:

all was excellent.

2026-08-05 • via Nuitee
M
Morse • extended_group • us
10
2026-07-24 • via Nuitee
B
BRIAN • couple • us
9
2026-07-21 • via Nuitee
T
Tammy • extended_group • us
10
Great location and friendly staff!
Pros:

Location, room and friendly staff

Cons:

Nothing

2026-07-20 • via Nuitee
H
Heidelberger • couple • us
10
Would definitely stay here again
Pros:

The location was excellent, and the room was clean and comfortable

Cons:

Nothing

2026-07-20 • via Nuitee