Holiday Inn Express Brisbane Central by IHG

Hotels
•
Holiday Inn Express
8.2 (3081 reviews)
168 Wharf Street , Brisbane , AU
+61 7 3833 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Central location near Central Station
Complimentary buffet breakfast
Very clean / spotless rooms
Helpful and friendly staff (including manager)
Good value for money
Convenient on-site laundry
Cons:
Breakfast buffet sometimes poorly replenished / limited variety
No barista-quality coffee (thin brewed coffee)
Limited dining/breakfast seating at peak times
Hard beds and room layout issues (limited view from bed)
Privacy concerns with frosted glass shower / keycard reliability
Occasional booking/room configuration problems (requested twin beds unavailable)

Categories

Cleanliness
9.4
Consistently praised across reviews: multiple guests described rooms as 'very clean' or 'spotless' and noted well-maintained public areas.
Service
9
Generally strong: staff repeatedly described as helpful, friendly and accommodating (including manager). A few isolated service issues (car arrangement attitude, late-night bed allocation problem) were reported but did not dominate feedback.
Location
9.4
Very positive: numerous mentions of excellent, central location near Central Station and easy walking access to shopping and city attractions.
Room Quality
6.8
Mixed: rooms are clean and cleverly designed (folding/swinging bathroom doors) but several guests noted hard beds, small room layouts limiting views, and discomfort when requested bed configurations were not provided.
Amenities
6.6
Mixed to below-average: free breakfast and laundry facilities noted as positives, but issues reported with weak brewed coffee (no barista), occasional missing breakfast items (cups, milk, plates), limited dining space, and some keycard/reliability and kettle-safety concerns.
Value for Money
9
Frequently described as good value or affordable; multiple guests commented that the room rate (often including breakfast) represented strong value for the location and cleanliness.
Food and Beverage
6.8
Mixed: many guests praised the breakfast (fresh, baked, well cooked, good variety), but there are recurring complaints about buffet replenishment, occasional poor standard/service at breakfast, and absence of barista-quality coffee.
Overall Experience
8.6
Overall positive: numerous reviewers said they'd stay again, called it an enjoyable stay or 'happy place'. The strong location, cleanliness and friendly staff drive the overall positive impression despite some issues with rooms, amenities and breakfast service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Located on the border of Brisbane CBD and Spring Hill, Holiday Inn Express Brisbane Central provides easy access to the city's key areas for business and leisure.

Modern Rooms
Opened in 2017, our rooms boast stylish décor, workspace with USB ports, and a range of amenities including free WiFi, breakfast, and a 40-inch LCD TV.

Nearby Attractions
Just a short distance from Central Station and popular dining spots like Eagle Street, our hotel is also close to iconic landmarks such as Story Bridge and Treasury Building - Casino.

Ready to experience comfort and convenience in Brisbane? Book your stay at Holiday Inn Express Brisbane Central now!

Important information:

Please note that there is a 1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note that the maximum occupancy for each room at the property, is 2 adults. One child under the age of 2 only can be accommodated in a cot (maximum 1 cot per room). No extra beds are available. For additional guests or children between the ages of 3 and 18, an interconnecting room will need to be booked. Interconnecting rooms are subject to availability. Please contact the property to confirm this, using the contact details found on the booking form.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BNE

Location

Guest Reviews

8.2
Based on 3081 reviews
Cleanliness: 9.4
Service: 9
Location: 9.4
Room Quality: 6.8
Amenities: 6.6
Value for Money: 9
Food and Beverage: 6.8
Overall Experience: 8.6
L
Leana • couple • au
10
2026-11-07 • via Nuitee
M
Marlene • couple • nz
9
Comfortable.
Pros:

Good view but room is very limited in overhead lights and found the room on the dark side.

Cons:

Lighting.

2026-11-07 • via Nuitee
A
Aditi • family_with_children • au
8
Clean, modern rooms.
Pros:

The room was small but well set up. I liked that the bathroom products were vegan.

Cons:

I requested a twin room. It would have been nice for the check-in staff to mention we were given a queen room at the time of check-in, rather than us finding out when we arrived in the room, then going back to the desk to find out that there were no twin rooms available.

The breakfast cereals were transferred to plain containers with no ingredients listed; for customers with dietary/ethical preferences, it would be good to have labels on each item.

Only dairy milk was available. Having non-dairy options would be nice.

2026-11-06 • via Nuitee
L
Leigh • couple • au
8
2026-11-06 • via Nuitee
Z
Zhihui • couple • cn
10
perfect
2026-11-06 • via Nuitee
C
Candy • solo_traveller • au
10
Nice stay
Pros:

The place was nice and food the staff is nice but not helpful as I messed up my car booking and they made me pay full price 🙃 but still had good time

Cons:

Just how they was not helpful in the parking situation and I used to go there nearly every week but now I don't so they lost customer..

2026-11-05 • via Nuitee
Z
Zuzana • couple • au
7
Holiday Inn Central Brisbane was good value for the money.
Pros:

Room was cozy, clean and had nice design. Bathroom was clean and towels provided.
I had forgotten a jacket in the room and reception staff was very helpful in retrieving it and keeping it on side for me for later pick up.

Cons:

Couldn't use any shower / hand wash products as they all contain orange and I am severely alergic. When questioned the reception, they did not have any spare products that would not contain any of those.

2026-11-04 • via Nuitee
君华 • couple • cn
5
2026-11-03 • via Nuitee
C
Carol Anne • family_with_children • gb
7
Pros:

Quiet

2026-11-03 • via Nuitee
W
Wally • family_with_children • nz
10
Pros:

the breakfast

Cons:

housekeeper was reluctant to enter room while we were present

2026-11-02 • via Nuitee
A
Adrian • solo_traveller • au
8
Pleasant and comfortable stay.
Pros:

A well maintained hotel in a convenient location with friendly helpful staff.

Cons:

N/A

2026-11-02 • via Nuitee
G
Greg • family_with_children • au
8
2026-11-01 • via Nuitee
L
Lynette • couple • au
8
Enjoyable stay.
Pros:

Central walking distance to the shopping mall.
Room rates are inclusive of breakfast.
Very clean.
Nice blockout curtains.

Cons:

They didn’t have barista like coffee like their hotel in Dandenong did.
It was brewed coffee which was thin.

2026-11-01 • via Nuitee
C
Carlo • family_with_children • au
10
2026-11-01 • via Nuitee
B
Brett • solo_traveller • au
7
2026-11-01 • via Nuitee
Y
Yasuyuki • solo_traveller • jp
5
物価高騰
Pros:

小綺麗でカジュアルないか雰囲気が良かった

Cons:

価格に対して部屋の飲み水やアメニティーのサービスが不足

2026-10-31 • via Nuitee
R
RICHARD • family_with_children • au
6
Cons:

The srandard of the food at breakfast is not very good and they seem to nit have rnough staff to keep the buffet replenushed and have sufficient tables clsaned and turned over for the number if guests

2026-10-31 • via Nuitee
M
Mia • family_with_children • au
7
2026-10-31 • via Nuitee
A
Anderson • couple • nz
9
Would definitely stay here again
Pros:

Bright and airy. Helpful staff. Room was spotless. A good variety to choose from for breakfast

Cons:

No complaints

2026-10-30 • via Nuitee
J
Jestine Joy • couple • au
7
2026-10-30 • via Nuitee