elaya hotel vienna city center, Trademark by Wyndham

Hotels
•
Trademark
8.3 (2133 reviews)
Wildpretmarkt 5 , Vienna , AT
+43 1 5338738

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Central, highly convenient location (close to St. Stephen’s Cathedral / city centre)
Very clean and well maintained
Friendly and helpful staff (multiple positive mentions of reception)
Comfortable / spacious rooms noted by many guests
Quiet despite central location (reported in some reviews)
Charming/old building character mentioned positively
Heated towel rail appreciated
Good option for exploring Vienna on foot
Cons:
Breakfast often described as basic or disappointing for the price
Perceived as overpriced by several guests
Some rooms have dated decor or require refreshing (dirty wall reported)
Bed/pillow comfort inconsistent (soft beds, poor pillows, mattress issues reported)
Occasional lack of ventilation / rooms can be warm
Isolated reports of unhelpful front desk and lack of facilities
One report of a very small, dark, claustrophobic room
Roadworks/noise near the hotel noted by one guest

Categories

Cleanliness
9
Multiple reviewers explicitly note the hotel is very clean and well maintained, though one review mentioned a dirty wall in a room that needs refreshing.
Service
9.3
Staff frequently praised for friendliness and helpfulness (specific positive mentions of reception staff), though isolated reports describe unhelpful front desk behavior.
Location
9.5
Consistently highlighted as a major positive: central, close to attractions (St. Stephen’s Cathedral / Vienna old town), easy for exploring on foot.
Room Quality
8
Rooms described as spacious and comfortable by many, but there are mixed notes: some dated decor, very soft beds for some, one report of a very small/dark room and another about heat/ventilation issues.
Amenities
7.5
Limited amenities feedback: some positives (heated towel rail noted), but several mentions of lacking facilities, poor ventilation and minimal extras.
Value for Money
7
Multiple guests felt the price was high for what was offered (comments of overpriced / price higher than expected for quality).
Food and Beverage
6.5
Breakfast repeatedly described as basic or disappointing for the price; several guests skipped hotel breakfast or found selection limited.
Overall Experience
9.6
Overall impressions are very positive: excellent location, clean rooms and largely friendly staff produce strong stays for most guests despite some issues with breakfast, value and occasional room-specific problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodations

The elaya hotel vienna city center, formerly known as Arthotel ANA Amadeus, offers elegant rooms with modern amenities like flat-screen TVs, minibars, and plush bedding. Enjoy a selection of teas with the provided electric kettle, and rest easy with allergy-free pillows and blankets.

Convenient Location

Situated in the heart of Vienna's first district, our hotel is just a short walk from iconic landmarks such as Saint Stephen's Cathedral and the Hofburg Imperial Palace. Explore the city's top attractions with ease, including the Vienna State Opera and upscale shopping destinations.

Exceptional Services

Take advantage of complimentary WiFi, a guest computer in the lobby, and nearby public parking for a hassle-free stay. With a variety of dining options and event venues within walking distance, the elaya hotel vienna city center is the perfect choice for your Vienna getaway.

Important information:

Please note that the closest public parking garage is Tiefgarage Franz-Josefs-Kai, Morzinplatz 1, 1010 Vienna. This is a 5-minute walk from the hotel.
Please note, reception is opened : 7:00 AM - 11:00 PM
Please note that balcony is only available in the Junior Suite rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Location

Guest Reviews

8.3
Based on 2133 reviews
Cleanliness: 9
Service: 9.3
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 7
Food and Beverage: 6.5
Overall Experience: 9.6
A
Abdulrahman • couple • sa
10
2026-10-31 • via Nuitee
V
Viktoria • couple • at
9
ruhiges, zentrales hotel
Pros:

zentrale lage, dennoch extrem ruhig; extrem freundlicher empfang

Cons:

es war sehr warm im zimmer, obwohl die heizung nicht an war

2026-10-31 • via Nuitee
C
Catalina • family_with_children • be
10
Pros:

Foarte aproape de centru si foarte curat cu personal amabil

Cons:

.

2026-10-31 • via Nuitee
I
idil • solo_traveller • tr
8
2026-10-30 • via Nuitee
M
Martyn • couple • za
10
Pros:

The staff were brilliant

2026-10-30 • via Nuitee
C
Claire • extended_group • us
8
2026-10-29 • via Nuitee
N
Nikolina • couple • hr
10
2026-10-29 • via Nuitee
N
Nathalja • couple • de
8
Pros:

Die Zimmer sind wirklich schön gross und man hat genug Platz für alles.
Die Lage ist ausserdem sehr gut für alles.

Cons:

Es ist recht hellhörig, aber wir hatten Glück und wir hatten keine Nachbarn neben uns.
Der Preis ist schon etwas hoch vor allem für Ende Oktober

2026-10-29 • via Nuitee
A
Ani • couple • am
8
Pros:

the old building and staff were great, but bathroom has some issues

2026-10-28 • via Nuitee
L
Lydia • family_with_children • us
10
Enjoyable! Lovely!
Pros:

We didn’t have breakfast at the hotel. The location is great!

Cons:

Nothing! Everything was perfect!

2026-10-27 • via Nuitee
C
Christine • couple • us
9
You couldn’t ask for a more convent, clean, and comfortable hotel option just a few blocks from St. Stephen’s Cathedral.
Pros:

Centrally located, clean, and comfortable with friendly staff, this hotel is a great option if you want to be in the heart of Vienna’s old town.

Cons:

Everything was great!

2026-10-26 • via Nuitee
F
Francesca Pia • family_with_children • it
9
2026-10-26 • via Nuitee
D
dov • couple • il
10
Pros:

הכל היה מעל ומעבר
נקי ומטופח מאןד

Cons:

הכריות לא משהו...

2026-10-26 • via Nuitee
P
Paula Georgia • couple • br
10
2026-10-26 • via Nuitee
N
Natalia • couple • uy
9
2026-10-26 • via Nuitee
Y
Yalçın • extended_group • tr
7
Fiyat performans
Pros:

Konum

Cons:

Konfor

2026-10-26 • via Nuitee
N
NADIA • family_with_children • ma
7
Pros:

L'emplacement, la propreté de l'établissement et l'accueil du personnel excellent. Petit déjeuner décevant pour le prix (non pris à l'hôtel)

Cons:

Chambre à rafraîchir (mur sale)

2026-10-26 • via Nuitee
D
Dave • extended_group • nl
8
Aanrader voor wie midden in het centrum wil verblijven
Pros:

Prima locatie midden in het centrum

Cons:

n.v.t.

2026-10-25 • via Nuitee
S
Shobhna • extended_group • gb
9
Lovely stay in a great location for exploring Vienna on foot
Pros:

No breakfast because great coffee shops outside

2026-10-25 • via Nuitee
B
Benita • couple • ca
10
Fantastic location and friendly staff
Pros:

Location was excellent
Staff very friendly

Cons:

Beds very soft

2026-10-24 • via Nuitee