Free
Children allowed
Pets allowed

Facilities

Fitness facilities
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Garden
See all facilities

Review Highlights

Cons:
Poor cleanliness
Unacceptable service delays
Low food quality
Water quality concerns

Categories

Cleanliness
7.93
Pool area is reported as disgusting, and there are concerns about room cleanliness due to unwashed glasses.
Service
9.9
Standard service observed, but with significant delays and issues noted by the reviewer.
Location
10
Positive sentiment regarding the location as part of a desirable travel destination.
Room Quality
9.94
Condition of rooms mentioned, particularly concerns about the water quality.
Amenities
8.89
Amenities mentioned were consistently unavailable or poorly maintained.
Value for Money
8.42
Guests felt cheated due to discrepancies between advertised and actual offerings.
Food and Beverage
7.38
Food quality described as horrible and unavailability of items noted, especially during events.
Overall Experience
7.93
Very disappointed with the overall experience, felt cheated and frustrated.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:20

Property Description

Luxurious Beachfront Property
SOL by Meliá Phu Quoc offers a tranquil escape with a private beach area and a lush tropical garden setting.

Relaxation and Recreation
Guests can unwind by the year-round outdoor pool or indulge in a rejuvenating massage at the Body and Sol spa. Free WiFi, flat-screen TVs, and private bathrooms enhance the comfort of each room.

Dining Delights
From local delicacies to international cuisine, The Kitchen restaurant provides a diverse dining experience overlooking the serene garden. For a more casual option, Shack restaurant offers a variety of snacks and street food.

Experience serenity and luxury at SOL by Meliá Phu Quoc – book your stay now for a memorable beachfront getaway.

Important information:

All cots are subject to availability.

Guests are required to request extra bed and/or child's cot/crib prior to arrival date. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

The property provides a roll away bed or a sofa bed if you request extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.

Pets are allowed at the property and are charged VND 675,000 (including taxes) per night. Rate includes pet food bowl, but excludes pet food.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQC

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for VND 900,000 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 1,300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1765 reviews
Cleanliness: 7.93
Service: 9.9
Location: 10
Room Quality: 9.94
Amenities: 8.89
Value for Money: 8.42
Food and Beverage: 7.38
Overall Experience: 7.93
M
Minh • couple • vn
7
2026-07-04 • via Nuitee
K
Kellyanne • solo_traveller • nz
10
Pros:

Loved everything about this hotel, room size view, bed size, pool, restaurants pool bar,

Cons:

Nothing I didnt like about the hotel, no real shops close by

2026-07-01 • via Nuitee
T
Thuong • solo_traveller • au
6
Pros:

Beachfront

Cons:

Very slow internet, the lunch and dinner is limited option

2026-06-30 • via Nuitee
E
Edson • couple • au
10
Nice stay, great breakfast, nice helpful service
Pros:

Nice room, excellent pool, clean and bright

Cons:

Beach front could be cleaner

2026-06-30 • via Nuitee
P
peter • couple • us
2
No way to repeat it again
Pros:

Staff is friendly pool is clean and huge

Cons:

Terrible experience, highly not recommended!
Our stay was deeply disappointing. The food was tasteless, with a very limited variety that repeated every single day.
To make matters worse, the room was infested with ants, and we actually got bitten multiple times! The air conditioning was extremely weak, leaving us sweating heavily throughout our stay. We requested maintenance several times, but our complaints were completely ignored and nobody showed up. A very poor service and a waste of money.

2026-06-30 • via Nuitee
S
Salem • couple • sa
10
انصح فيه
Pros:

كل شي جميل

2026-06-28 • via Nuitee
D
Dreamer59857590927 • Business
10
Excellent!
Pros:

Beautiful hotel, room was clean and comfortable. Reception staff Hau was very helpful and tended to all our needs. Will come back again

2026-06-27 • via Tripadvisor
D
Daydream47034052579 • Business
10
Great stay
Pros:

Nice hotel and great service especially by Hau who is really kind throughout the stay

2026-06-27 • via Tripadvisor
C
Culture58012623489 • Friends getaway
10
service experience
Pros:

Ms. Huong is very kind and friendly. I attended her yoga class and felt great. I will go again.

2026-06-26 • via Tripadvisor
D
David • couple • au
8
Nice place but needs attention to bring it up to standard
Pros:

Nice size good selection for breakfast. Not very busy. Staff were very friendly and helpful.trent the head chef has got the breakfast under control and probably needs his oven seeing in some of the other restaurants in the resort

Cons:

Booked a room with pool access. No towels for the pool. We had ants in the room. The place is getting a little tired. Need to be very careful in the shower as the floors are very slippery when wet. Food at the restaurant (seafood platter) was very underwhelming. Broken tiles in and around the pool. Was a little disappointed with what we expected for the price. Mostly is a lovely resort but needs some attention to detail.

2026-06-26 • via Nuitee
L
Le Nguyen • extended_group • vn
10
2026-06-25 • via Nuitee
9
997rajatt • Family
10
Excellent
Pros:

Thein and team are very good they know how to deal and value there customer

2026-06-24 • via Tripadvisor
2
219srinivasanm • Friends getaway
10
Wonderful experience
Pros:

We had a very pleasant stay at Sol Melia Phu Quoc. The Guest Experience Officer, Miss. Thu Tam, guided us in a proper and professional manner. Her explanation and fluency in English were excellent, and we truly appreciate her service and hospitality. We are very happy with our stay and would definitely love to come back again for the same wonderful service.

2026-06-24 • via Tripadvisor
D
DrAsheenSingh • Family
10
Great experience SOL by Meliá
Pros:

Great welcome experience. Highly courteous staff Huyen and Kayla. So humble and polite in nature.

2026-06-22 • via Tripadvisor
T
teresanU2231PV • Family
10
Chilll
Pros:

It is such a nice place which I had
opportunity to meet many kind
Vietnamese people and enjoy natural
scenery. I would like to thank Nhat Ha,
Because she helps my kids a lot. She is
friendly and welcoming and she always
smiles and answers all my questions.

2026-06-22 • via Tripadvisor
R
Resort53536451889 • Couples
10
happy days
Pros:

That ha & huong is very kind! He taught me Tabata exercise in the morning and set archery well. I hope you will stay next time.

2026-06-21 • via Tripadvisor
P
Pettr11 • Family • Vietnam
10
All Inclusive Experience at Sol By Melia Phu Quoc
Pros:

I had a wonderful 2-day, 1-night stay with All Inclusive Package, at Sol by Meliá Phu Quoc. The resort offers a perfect balance of relaxation and comfort, with a beautiful beachfront location and well-maintained facilities.

The room was clean, modern, and comfortable, while food in Kitchen Restaurant is tasty, especially Vietnamese dishes included in package. Recommended to book this type of room so you can enjoy every corner of culinary experience, besides snack food, Spanish,… What impressed me the most was the friendliness and professionalism of the staff, who always greeted guests with a smile and were eager to help, especially Ms Tam from Guest Experience Team.

Definitely come back in near future.

2026-06-21 • via Tripadvisor
Q
Quest19656465625 • Couples
10
Archery and tabata class
Pros:

We visted here to take a rest and we did the archery and tabata class Nhat ha & huong was very nice and kind they treated us very well it was very hot weather but thank you for their hard work

2026-06-21 • via Tripadvisor
D
Departure29083760783 • Family • Hanoi
6
Beautiful grounds, but service needs to be more consistent
Pros:

We stayed at SOL by Meliá Phu Quoc with our family and young child in June 2026. The resort has beautiful grounds, plenty of greenery, and a very relaxing atmosphere. The sunset by Long Beach was definitely one of the highlights of our stay. Most staff members were friendly and welcoming.

However, the service experience was not always consistent. We had requested a 60-minute late check-out by email in advance, and I also called the front desk around 24 hours before departure to confirm it. I was told that someone would call back the next morning, but no one did.

At check-out, the request was initially handled rather rigidly. It was only resolved after I asked to speak with a manager. As this was a small request made in advance and during a non-peak period, I expected a more proactive and flexible approach.

The complimentary afternoon tea is a nice idea, but it is only available from 3:00 to 4:00 PM, is self-service, and the food and drinks are fairly basic. Extending the time slot or improving the selection would make it feel more worthwhile.

Overall, SOL by Meliá Phu Quoc has a lovely setting and good potential for a relaxing family holiday, but service communication and consistency need improvement to match the expectations of a resort in this category.

2026-06-21 • via Tripadvisor
T
Tamara • couple • au
10
Highly recommend this hotel to anyone going to Phu quoc!
Pros:

It was absolutely fantastic and beautiful all the staff were so lovely and helpful the pool was my favourite part

Cons:

You can’t really walk to anything from it but it’s not far drive !

2026-06-21 • via Nuitee