Hotel Newstar Montréal

Hotels
•
Groupe Kejja
6.4 (2949 reviews)
5250 rue Jarry Est , Montréal , CA
+1 514-322-8640

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Comfy big bed
Friendly staff
Good restaurant food
Cons:
Cleanliness issues
Inadequate amenities
Room size concerns
Poor service experience

Categories

Cleanliness
5.18
Multiple mentions of cleanliness issues, including unclean rooms and bad odors.
Service
7.65
Service was noted as subpar, but some positive remarks about staff friendliness.
Location
8.19
Convenient location with easy access to highways, particularly noted positively.
Room Quality
5.64
Rooms are described as small and sometimes not well-maintained.
Amenities
4.67
Several reviews complained about lack of kitchen utensils and unavailability of promised amenities.
Value for Money
6.13
Perceived as overpriced given the quality of amenities and service.
Food and Beverage
7.18
Some positive remarks about the restaurant, but complaints about breakfast offerings.
Overall Experience
6.55
Mixed overall sentiment, with several reports of dissatisfaction but some positive impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:52

Property Description

Convenient Location
Located just 7 km from downtown Montreal and 5.4 km from the Montreal Botanical Gardens, Hotel Newstar Montréal offers the perfect blend of city exploration and natural beauty.

Modern Amenities
Enjoy free WiFi access and unwind at Bar la Pastourelle, which not only serves drinks but also features a video lottery machine. Each guest room includes satellite TV, a refrigerator, and a hairdryer for your comfort.

Exceptional Services
With a 24-hour staffed front desk, an on-site ATM, and versatile meeting and banquet rooms, Newstar Hotel ensures all your needs are met during your stay.

Ready to experience the best of Montreal? Book your stay at Hotel Newstar Montréal now!

Important information:

When traveling with pets, please note that an extra charge of 45 CAD daily pet cleaning fee applies per room night applies. Weekly and monthly pet cleaning fees for applicable stays, please contact the property for all pet-friendly accommodations requests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.4
Based on 2949 reviews
Cleanliness: 5.18
Service: 7.65
Location: 8.19
Room Quality: 5.64
Amenities: 4.67
Value for Money: 6.13
Food and Beverage: 7.18
Overall Experience: 6.55
A
Amelia • solo_traveller • ca
9
2026-09-11 • via Nuitee
R
RIVAS • couple • ca
1
Incroyablement frustrant
Pros:

Je suis incapable de mesurer ce que j’ai aimé ou non, car en partant une confusion au niveau du prix m’a obligé à ne pas me présenter pour « habiter » la chambre.

Cons:

Je n’ai pas aimé la façon cavalière que l’administration a adopté pour solutionner une différence de prix affiché versus le montant facturé.

2026-09-11 • via Nuitee
M
Makhoul • extended_group • ca
7
Pros:

The hotel is very clean

Cons:

The air system is very weak
The hotel needs a Ventilation system

2026-09-11 • via Nuitee
S
Sara ABAIR • couple • ma
3
C'eéait décevant
Pros:

Rien

Cons:

Rien

2026-09-10 • via Nuitee
V
Vanessa • couple • ca
5
Disappointed
Pros:

Location was okay. Next to a good Italian Cafe.

Cons:

My refund was not given back and I’ve been hung up on when trying to get my money back. Jacuzzi tub and keurig did not work. I was told I will get a 30% discount. Still waiting for it, we also left a day early.

2026-09-09 • via Nuitee
K
Kieran • couple • gb
6
2026-09-09 • via Nuitee
T
Thi Tram Anh • family_with_children • ca
1
Cons:

Phòng bẩn , yêu cầu dọn phòng nhưng không được dọn

2026-09-09 • via Nuitee
I
Ilda • solo_traveller • al
1
Pros:

Anything’s

Cons:

Everything

2026-09-09 • via Nuitee
L
Laura • family_with_children • fr
8
Pros:

Le parking

Cons:

Ils ont oublié de changer les serviettes et après 2 fois de demande pour recharger le savon

2026-09-09 • via Nuitee
H
Hamidou • family_with_children • cm
9
2026-09-09 • via Nuitee
J
Jam Charitina • couple • ca
8
Came for a wedding, stay was nice restful relaxing.
Pros:

Food and service at St Joseph restaurant was fresh
and delicious.

Cons:

Everything was good. Including wait time.
Menu should be both Eng and French.

2026-09-08 • via Nuitee
K
Kausar • extended_group • ca
7
2026-09-08 • via Nuitee
C
Charles • couple • fr
7
Pros:

Ras

2026-09-08 • via Nuitee
G
GARETH • solo_traveller • gb
8
Pros:

Just off the main highway so easy to get to and find. Parks nearby for a walk and some nice restaurants

Cons:

Thin walls and ceilings so could hear the other guests, especially the headboard in the room next door 🤔

2026-09-08 • via Nuitee
A
Aurelie • solo_traveller • ca
2
2026-09-08 • via Nuitee
E
El ghandouri • couple • ca
7
C’est bien
Pros:

La chambre propre et l’emplacement

Cons:

Les toilettes sont anciens et doivent les refaire

2026-09-08 • via Nuitee
C
Carmen • solo_traveller • fr
7
2026-09-08 • via Nuitee
J
jorge Ernesto • solo_traveller • sv
4
Pros:

Buena ubicación

Cons:

Falta de limpieza, las sábanas hacian que mi cuerpo me diera comezón tenía que estar solicitando que llegarán hacer limpieza, no hacian cambio de toallas y tenia que pasar con las mismas, mejoren la limpieza y sera diferente

2026-09-07 • via Nuitee
M
meftah el khair • solo_traveller • fr
5
Plus un hébergement pour des gens qu’un hôtel
Pros:

La qualité de la literie

Cons:

Pas adapté pour une famille de passage en vacances

2026-09-07 • via Nuitee
M
Maricar • family_with_children • ca
4
Will not go back again.
Pros:

Close to the places that we wanted to visit , close to the city as well.

Cons:

No elevator, travelling with kids is not as accessible as expected. going upstairs with kids is not safe, it needed a second person to keep the door open.

2026-09-06 • via Nuitee