Hotel Newstar Montréal

Hotels
•
Groupe Kejja
6.4 (2822 reviews)
5250 rue Jarry Est , Montréal , ca
+1 514-322-8640

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Comfy big bed
Friendly staff
Good restaurant food
Cons:
Cleanliness issues
Inadequate amenities
Room size concerns
Poor service experience

Categories

Cleanliness
5.18
Multiple mentions of cleanliness issues, including unclean rooms and bad odors.
Service
7.65
Service was noted as subpar, but some positive remarks about staff friendliness.
Location
8.19
Convenient location with easy access to highways, particularly noted positively.
Room Quality
5.64
Rooms are described as small and sometimes not well-maintained.
Amenities
4.67
Several reviews complained about lack of kitchen utensils and unavailability of promised amenities.
Value for Money
6.13
Perceived as overpriced given the quality of amenities and service.
Food and Beverage
7.18
Some positive remarks about the restaurant, but complaints about breakfast offerings.
Overall Experience
6.55
Mixed overall sentiment, with several reports of dissatisfaction but some positive impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:52

Property Description

Convenient Location
Located just 7 km from downtown Montreal and 5.4 km from the Montreal Botanical Gardens, Hotel Newstar Montréal offers the perfect blend of city exploration and natural beauty.

Modern Amenities
Enjoy free WiFi access and unwind at Bar la Pastourelle, which not only serves drinks but also features a video lottery machine. Each guest room includes satellite TV, a refrigerator, and a hairdryer for your comfort.

Exceptional Services
With a 24-hour staffed front desk, an on-site ATM, and versatile meeting and banquet rooms, Newstar Hotel ensures all your needs are met during your stay.

Ready to experience the best of Montreal? Book your stay at Hotel Newstar Montréal now!

Important information:

When traveling with pets, please note that an extra charge of 45 CAD daily pet cleaning fee applies per room night applies. Weekly and monthly pet cleaning fees for applicable stays, please contact the property for all pet-friendly accommodations requests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.4
Based on 2822 reviews
Cleanliness: 5.18
Service: 7.65
Location: 8.19
Room Quality: 5.64
Amenities: 4.67
Value for Money: 6.13
Food and Beverage: 7.18
Overall Experience: 6.55
T
Thibault • solo_traveller • ca
8
2026-07-25 • via Nuitee
R
Raqioui • solo_traveller • ca
6
2026-07-25 • via Nuitee
V
Vladislav • couple • ca
8
Good location for a short stay
Pros:

Location is the best thing about this property

Cons:

It felt a little overpriced

2026-07-25 • via Nuitee
E
Ed • family_with_children • gb
3
Pros:

Reasonable spec room in a location that allowed us to access and explore the city

Cons:

Others smoking including cannabis in rooms on our corridor not being addressed by staff. Felt down-at-heel.

2026-07-25 • via Nuitee
P
Production • solo_traveller • ca
6
2026-07-24 • via Nuitee
L
Leila • couple • ca
4
2026-07-24 • via Nuitee
G
Gandil • solo_traveller • fr
8
Pros:

La chambre

Cons:

L emplacement

2026-07-24 • via Nuitee
M
M • solo_traveller • ca
4
Pas tres propre
Pros:

L'emplacement

Cons:

Beaucoup Des cheveux d'animaux aux sol

2026-07-23 • via Nuitee
Z
ZU PENG • family_with_children • cn
1
2026-07-23 • via Nuitee
J
Jay Mark • family_with_children • ca
8
2026-07-23 • via Nuitee
V
Virginie • solo_traveller • fr
5
Cons:

Aucun linge de toilette dans la salle de bain. Un appel à 22h pour en avoir, 2 serviettes pour 4 personnes servis à 23h

2026-07-22 • via Nuitee
.
., • solo_traveller • ca
1
2026-07-22 • via Nuitee
C
Christa • couple • br
7
Free parking and good budget stay
Pros:

The location was close to the conference we were attending but was far from the downtown. There was free parking on site which is a bonus in Montreal. The room was clean and the air conditioning worked well.

Cons:

We didn't know that there was only one free cleaning offered per week as the staff at check in did not explain this to us and it was not clear in the original booking. We did then request the cleaning service and it was not done and we had to request again. The picture on the tv in the room was not quite right. The colour in the top left corner was blurred and not the same as the rest of the screen. The listing said there was access to a kitchenette. This is accurate however there were no cups, plates, cutlery or pots or pans to use the stove top. Perhaps you could ask for this at the front desk but we didn't try.

2026-07-21 • via Nuitee
N
Noa-Melly • couple • fr
4
Accessibilité des commodités et transport ainsi que confortable pour le rapport qualité/prix
Pros:

La réactivité du personnel à l’accueil et des agents d’entretien.

Cons:

Il y’a un manque considérable au niveau de l’hygiène et/ou de la propreté.

Dans notre logement et dans le couloir il y avait une odeur nauséabonde et tenace. Cet odeur ne partait ni avec la Clim allumée en continue, ni avec l’aération de la salle de bain, ni avec la fenêtre ouverte en continue et encore moins avec les déodorants que nous avons tenté d’utiliser tout au long de notre séjour. (9jours)

Il y’avait des traces au sol et aux murs autant dans la chambre que dans la salle de bain ainsi que sur la tête de lit qui présentait également un trou. Nous avons trouvé un faux cils derrière le mini frigo le jour même de notre entrée.
La literie ( taie d’oreillers, couverture et draps ) était pour certaines taché de sang séché, de coloration de cheveux ayant bavé ? …
La présence d’humidité est indéniable car les placards de la « cuisine » et de la commode face au fil sont remplis de traces d’humidité et d’usures.

La kitchenette est dotée d’une plaque électrique à brancher. Pas de couvert, pas d’ustensiles de cuisines donc nécessaire d’en apporter. La hôte d’aération présentait des traces d’éclaboussure de différents aliments et sauces collés… je ne pense pas que ça soit récent parce que même en frottant avec notre éponge et notre liquide vaisselle et de l’eau brûlante je n’ai pas pu retirer tout les résidus. C’est dégoûtant sachant que l’on fait cuire les aliments juste en dessous.

Nous avons eu la présence de nuisibles ( CAFARDS ) à 4 reprises avec des jours dont le 1er dès notre 2ème jour mais nous avons pensé à un cas isolé puis nous avons compris que c’était plus que cela. Nous sommes aller à l’accueil le signaler puis nous sommes revenus le lendemain parler aux gérants qui nous a même demander si nous étions sûr que ce n’était pas de simple insectes. Il a finalement indiquer que lors du ménage il fallait traiter ce problème.

2026-07-21 • via Nuitee
D
Desroches • solo_traveller • ca
10
Pros:

How

2026-07-20 • via Nuitee
P
Pierre-Paul • solo_traveller • ca
9
2026-07-20 • via Nuitee
J
Junior • couple • ca
1
2026-07-20 • via Nuitee
C
Caneil • family_with_children • ca
1
2026-07-20 • via Nuitee
M
Marthie • solo_traveller • ht
7
2026-07-18 • via Nuitee
A
Ana Luiza • extended_group • ca
10
2026-07-18 • via Nuitee