Holiday Inn Hamburg - City Nord by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (6605 reviews)
Kapstadtring 2a , Hamburg , DE
+49 40 999990

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent location (near airport, close to Stadtpark)
Good S‑Bahn/public transport connections to city centre
Underground parking available
Friendly, helpful staff
Generous breakfast with good selection
Spa and gym included for guests
Spacious rooms and good beds (frequent mention)
Cons:
Multiple reports of poor room cleanliness (stains, hair, dust)
Parking and breakfast are considered expensive
Pet fee charged and lack of pet amenities (no water bowl/blanket)
Smoking zone placed at main entrance and reported dirty
Occasional room damage/wear (walls, skirting boards)
Minibar missing in at least one stay
Extra bed/sofa described as very hard
Some F&B quality issues (diluted juices)

Categories

Cleanliness
6.6
Multiple guests reported poor cleaning (stains on furniture, hair in bathroom, tea left in kettle); a few reviews praised exceptionally clean rooms, resulting in a mixed-to-negative cleanliness score.
Service
9.4
Staff frequently described as friendly and helpful (mentions in several languages); some service lapses for pet owners (no water bowl, indifferent treatment) but overall service sentiment is strongly positive.
Location
9.6
Consistently praised: very close to the airport, easy S-Bahn access to city centre, adjacent to a large park — location is one of the hotel's strongest points.
Room Quality
7.8
Rooms described as spacious and with good beds by many, but there are reports of damages to walls/trim, a hard extra bed/sofa and some cramped storage — overall moderately positive with occasional issues.
Amenities
8.6
Facilities like spa and gym included for guests and a hotel bar are noted positively; parking and minibar/shops are available but often described as expensive or limited.
Value for Money
6.6
Several guests felt price did not match experience (cleanliness and added charges like high parking and pet fees); value perception is below average.
Food and Beverage
9
Breakfast is repeatedly praised (good selection, tasty), and the hotel bar/beer gets positive mentions; some complaints about high prices and occasional poor-quality/diluted juices.
Overall Experience
8
Many guests enjoyed the location, staff and breakfast, but recurring cleanliness and extra-fee complaints tempered the overall experience to slightly above target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Amenities and Services

Holiday Inn Hamburg - City Nord, an IHG Hotel offers a range of luxurious amenities for guests to enjoy, including a fitness centre, sauna, and a delightful garden and terrace. The 24-hour front desk, business centre, and free WiFi ensure a convenient and comfortable stay.

Comfortable and Well-Equipped Rooms

Guests can expect air-conditioned rooms furnished with modern amenities such as a desk, kettle, fridge, and a flat-screen TV. The safety deposit box, along with the private bathroom featuring a shower, adds to the comfort of the stay. Bed linen and towels are provided for a relaxing experience.

Convenient Location

Situated close to major transportation hubs, Holiday Inn Hamburg - City Nord is easily accessible from Hamburg Dammtor Station and Hamburg Central Station. With Hamburg Airport just 4 km away, reaching your destination is hassle-free.

Book your stay at Holiday Inn Hamburg - City Nord, an IHG Hotel for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAM

Location

Guest Reviews

8.2
Based on 6605 reviews
Cleanliness: 6.6
Service: 9.4
Location: 9.6
Room Quality: 7.8
Amenities: 8.6
Value for Money: 6.6
Food and Beverage: 9
Overall Experience: 8
M
Mariana • family_with_children • de
9
2026-10-31 • via Nuitee
D
Dirk • family_with_children • de
9
2026-10-30 • via Nuitee
S
Sandra • family_with_children • de
8
Sehr schöner Kurztrip gerne wieder ins Holiday Inn
Pros:

Gute Lage, saubere geräumige Zimmer.

Cons:

Es gibt bei uns nichts zu beanstaden

2026-10-29 • via Nuitee
D
Daniela • family_with_children • de
8
Toll wie immer
2026-10-29 • via Nuitee
A
Alice • extended_group • de
6
Würde ich nicht wieder buchen
Pros:

Die Lage war gut, man hat ein Parkhaus vom Hotel. Beim Frühstück gab es eine gute Auswahl

Cons:

Das Zimmer war leider sehr schlecht gesäubert. Flecken auf Möbeln, Haare im Bad und Flecken am Spiegel. Staub überall und fleckige Handtücher. Leider sehr enttäuschend

2026-10-29 • via Nuitee
O
Olena • family_with_children • de
8
2026-10-29 • via Nuitee
M
Michael • couple • de
8
2026-10-29 • via Nuitee
S
Samed • family_with_children • at
9
2026-10-28 • via Nuitee
A
Aryan • couple • nl
6
2026-10-27 • via Nuitee
M
mehmet bilgehan • solo_traveller • tr
10
Cons:

Minibar yoktu

2026-10-26 • via Nuitee
C
Christian • extended_group • de
7
2026-10-26 • via Nuitee
C
Cornelia • family_with_children • de
10
2026-10-26 • via Nuitee
D
Dr Manuel • extended_group • de
7
Zufriedenstellend
Pros:

Schnelle Abwicklung über Booking.com , sehr gut isolierte Zimmer

Cons:

Lage

2026-10-25 • via Nuitee
J
Jan-Hendrik • couple • de
8
2026-10-22 • via Nuitee
D
Dimitrije • couple • rs
7
2026-10-20 • via Nuitee
A
Antonio • solo_traveller • gb
8
Great stay & location
Pros:

Excellent location near the airport & a short walk to the S Bahn to the city centre, Rewe supermarket a 10 minute walk , great beer in the hotel bar. Stunning city view from my room.

Cons:

Breakfast expensive, and the self serve shop very expensive .

2026-10-19 • via Nuitee
P
Pavel Mikael • couple • de
8
Pros:

Beides gut

Cons:

Waren zufrieden

2026-10-18 • via Nuitee
D
Doris • family_with_children • de
9
2026-10-18 • via Nuitee
A
Ann • family_with_children • dk
9
2026-10-17 • via Nuitee
S
Stas J. • family_with_children • de
8
2026-10-15 • via Nuitee