Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Luggage storage
Bar
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Room quality could be improved
Cleanliness in need of refreshing

Categories

Cleanliness
7.33
The staircases and room needed refreshing; some mentioned it was clean enough.
Service
8.8
Staff were very helpful and friendly.
Location
8.84
Great location for Kew Gardens and easy access to the tube.
Room Quality
7.29
Rooms were described as a little dated and needing a refresh.
Amenities
7.82
Facilities were noted as good, but some amenities like Wi-Fi access could be improved.
Value for Money
7.78
Offers good value for the location despite high bar prices.
Food and Beverage
7.83
Good breakfast and nice food at the pub.
Overall Experience
8.3
Overall pleasant stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Boutique-style Rooms
Experience stylish decor, en suite bathrooms, Nespresso coffee maker, iPod docking station, and flat-screen TVs in every room for your comfort.

Gastro-pub and Restaurant
Indulge in modern, international cuisine at our restaurant with a menu that evolves with seasonal ingredients. Enjoy a wide selection of wines, beers, and spirits at the bar while being entertained with live music and events.

Prime Location
Located just steps away from Kew Gardens and a short walk from the Tube Station, explore the beauty of south-west London with ease. Don't miss out on nearby attractions like Richmond-upon-Thames and Wimbledon.

Book now to enjoy a memorable stay at The Kew Gardens Hotel.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Location

Guest Reviews

8
Based on 2310 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
A
Alix • solo_traveller • ch
9
2026-08-15 • via Nuitee
W
Wendy • couple • gb
8
We would happily stay again.
Pros:

We had a twin room. It was spotlessly clean. Lovely crisp white bedding. The location was lovely. We loved the serene atmosphere of Kew Gardens Village. Train station right on the doorstep for visiting attractions.

Cons:

I would have loved a Bath robe to be supplied.

2026-08-13 • via Nuitee
D
Dr Thaw • solo_traveller • mm
10
Thank you to the Hotel Stuff Team.
Pros:

It is a very prime location. We visited Kew Theatre under the star and Natural history museum by staying one night in this hotel. 2 mins to Victorian Gate and 2 mins to the train station. We can have family time in the pub run by the hotel.

Cons:

Nil

2026-08-11 • via Nuitee
J
Jonathan • couple • gb
7
Pros:

The location was perfect for visiting Kew Gardens. Close to the station, a short walk to the Gardens. Friendly staff, room nice. There was a classic bar downstairs that was sadly never very full when we looked in. The locale around had some good shops and cafes.
We visited on a very hot day (August 2026) and there was no aircon and the room was up several flights of stairs at the top of the building, no problem to us but would put some people off. With the window open and a fan we slept well.

Cons:

We didn't have breakfast so can't comment on that. For us the position and facilities were fine and the logistics of our trip worked.

2026-08-11 • via Nuitee
M
Markus • family_with_children • de
1
Pros:

Die Lage

Cons:

Obwohl es über 30° hatte, gab es keine Klimaanlage. Wir wurden vertröstet, aber niemand hat sich um unsere Bitten gekümmert. Auch im Nachhinein hat man sich unseres Themas angenommen.

2026-08-10 • via Nuitee
S
Stephen • couple • gb
6
Location was great
Pros:

Nice room and great location. Good size bed. Great to have a portable air con.
Allowed a slightly early check in 30mins and a slightly late checkout 30mins. Parking was not a problem as we arrived after noon on a Friday.

Cons:

Incorrect time give for breakfast we were waiting (with 3 others)at 7:30 as we but eventually found out it was 8am. Was hoping to grab something on our rerun from parkrun at 10:20am but had to plead for a cup of coffee although it was already made.
Noisy due to next door guests returning at 1:30am.

2026-08-09 • via Nuitee
G
Graham and Diana • solo_traveller • nz
9
Pros:

Loved the atmosphere and the proximity to Kew Gardens

2026-08-09 • via Nuitee
J
Jason • couple • gb
7
Good nights sleep but pricey for a third floor room with a tiny bathroom
Pros:

The location was great as was only a 10 minute walk from Kew Gardens and evening street parking is free but between 10am and 12 pm it is permit only so you will still need to drive and park at Kew. I did know this beforehand as I spoke to the hotel prior to arriving.

Cons:

Our double room was on the third floor and the stairs could be an effort for an older person. No aircon it's an old building but there were plenty of large fans in the room which kept us cool. The bathroom was a bit of a squeeze so no good for a larger person but the shower was ok and hot enough. A few things around the room could of done with some attention including the pointless Chandelier hanging low above the bed, looked like it was coming away from the ceiling.
Breakfast wasn't included but I think for £120 a night it should of been, at least for one guest.
Dont get me wrong our stay was good and we enjoyed our couple of days away. And if Kew Gardens is your destination then you could do a lot worse that this hotel. I stay in a lot of hotels for my work and thought £120 was a bit much without a breakfast included.
The staff were very helpful though when we had to get an email printed off.

2026-08-08 • via Nuitee
L
Leila • couple • gb
3
Pros:

Location convenient

Cons:

Our room was in the attic. Tiny and stuffy with dated carpet and minuscule shower. Reception on leaving couldn't be bothered to ask how we slept ect. Avoid

2026-08-04 • via Nuitee
L
Linda • couple • gb
10
Very comfortable room, staff very helpful and the breakfast freshly cooked.
Pros:

The location was perfect for our visit to Kew Gardens and easily accessible from the train station.
The staff were so helpful and as our room was ready, able to check in early.

2026-08-04 • via Nuitee
P
Philip • family_with_children • de
7
2026-08-03 • via Nuitee
T
Tessa • couple • gb
6
Pros:

Great location and pub was nice

Cons:

Extremely hot and very steep stairs
Faulty iron that burnt a hole in my dress - no apology or concern from the staff
Smoked so much it almost set off fire alarm

2026-08-03 • via Nuitee
E
Emma • solo_traveller • gb
8
Pros:

The room was very cosy and comfortable with really nice extra touches like bottles of water, coffee making facilities and an iron and ironing board. We also had a book case in our room which was nice touch.

Cons:

Nothing.

2026-08-02 • via Nuitee
D
Di Walker • couple • gb
7
It was fine for one night. No lift.
Pros:

The location was ideal for what we wanted and the bonus - it was on a bus route and the bus stopped outside the hotel.

Cons:

It seemed a little shabby and is definitely in need of updating. No light over the mirror in the bathroom so shaving was hit and miss. The shower itself was great and loads of hot water but I was unable to regulate the temperature of the water. I ended up getting out covered in soap because it was too hot to get back under! Easy to remedy such a basic thing by leaving notes in the room.

2026-07-25 • via Nuitee
J
JEREMY • solo_traveller • gb
7
2026-07-25 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
Pros:

Very convenient for Kew Gardens and the tube.

2026-07-23 • via Nuitee
S
SANDY • couple • us
7
Strategically located Old Charm Hotel needing some maintenance
Pros:

Location was excellent, close to Kew Gardens entrance and Kew tube although we didn't use it. Several close by restaurants, shops, and a cute neighborhood. Beds were comfortable, remodeled bathroom had excellent water pressure. Staff was friendly.

Cons:

Common areas, reception, up stairs to rooms are lacking maintenance. Chips in woodwork everywhere, (baseboards, window sills, bannisters) and carpets ripped. Water rot outside newly remodeled shower enclosure. Reception couldn't explain how to get to hotel on the tube. This should be a common question to answer and easily listed on their website. No air conditioning, but fan was provided in room and window was open. No screen on window. We paid a premium for this unit.

2026-07-23 • via Nuitee
B
Benjamin • solo_traveller • us
10
2026-07-23 • via Nuitee
T
Trevor • couple • nz
3
Lovely building and easy going pub but rooms are mixed - some very small and cramped.
Pros:

Great location - nice pub. Lovely chandeliers. Easy going staff.

Cons:

Small cramped room -minuscule bathroom difficult to turn around in.

2026-07-21 • via Nuitee
P
Paula • couple • gb
8
Pros:

So close to Kew Gardens

Cons:

Nothing needs abit more cleaning tv was dusty

2026-07-21 • via Nuitee