Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Kid meals
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Room quality could be improved
Cleanliness in need of refreshing

Categories

Cleanliness
7.33
The staircases and room needed refreshing; some mentioned it was clean enough.
Service
8.8
Staff were very helpful and friendly.
Location
8.84
Great location for Kew Gardens and easy access to the tube.
Room Quality
7.29
Rooms were described as a little dated and needing a refresh.
Amenities
7.82
Facilities were noted as good, but some amenities like Wi-Fi access could be improved.
Value for Money
7.78
Offers good value for the location despite high bar prices.
Food and Beverage
7.83
Good breakfast and nice food at the pub.
Overall Experience
8.3
Overall pleasant stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Boutique-style Rooms
Experience stylish decor, en suite bathrooms, Nespresso coffee maker, iPod docking station, and flat-screen TVs in every room for your comfort.

Gastro-pub and Restaurant
Indulge in modern, international cuisine at our restaurant with a menu that evolves with seasonal ingredients. Enjoy a wide selection of wines, beers, and spirits at the bar while being entertained with live music and events.

Prime Location
Located just steps away from Kew Gardens and a short walk from the Tube Station, explore the beauty of south-west London with ease. Don't miss out on nearby attractions like Richmond-upon-Thames and Wimbledon.

Book now to enjoy a memorable stay at The Kew Gardens Hotel.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children from 4 years old to 7 years old stay for £15 per person per night when using an available extra bed.
    Children from 8 years old to 16 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2231 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
K
Karina • solo_traveller • nz
8
2026-06-06 • via Nuitee
C
Cian • couple • gb
7
It was good and I'd stay there again for sure.
Pros:

Great staff, good parking, they were helpful in explaining the permit situation, checked us in early, great attitude.

Easy walk to Victoria Gate at Kew - staff were helpful when we said the Elizabeth Gate we needed to get to for the wedding was not on Google Maps! Told us where to get dropped to in an Uber instead which helped.

Cons:

Single beds (my fault probably for not checking) - but was too drunk after the wedding reception to notice anyway.

The blinds didn't pull up or work properly & regarding my noise rating, it is because the hotel is under a flight path with lots of low flying planes.

2026-06-04 • via Nuitee
C
Colin • couple • au
10
Pros:

Breakfast was the only thing that was disappointing. Location was excellent, staff made us feel like family, and it was extremely comfortable.

2026-06-01 • via Nuitee
A
Aïko • solo_traveller • gb
7
Typical pub accommodation
Pros:

Traditional pub accommodation conveniently located in a pleasant neighbourhood. The staff were friendly and helpful.

Cons:

The room did not correspond to the description on the booking site: my room did not have a bath or a desk contrary to what was promised. As others have noted, the decor in the rooms is in need of a refresh - stains on walls, worn carpet, and so forth.

2026-05-30 • via Nuitee
R
Rajat • couple • de
6
Dated but convenient
Pros:

Excellent location if you want to visit Kew Gardens.

Cons:

The hotel is very dated and there were no elevators. Had to carry our luggage to the 2nd floor.

2026-05-29 • via Nuitee
R
Rachel • solo_traveller • gb
8
Really handy for Kew.
Pros:

Nice & handy for getting into Kew Gardens early (two minutes walk). Also very close to the Tube. Good size room, comfortable bed, good size bathroom.
I had dinner in the restaurant, and the food was delicious.

Cons:

There was an air conditioner unit, as it was a very hot night, but it was too noisy to use overnight. The shower sent tiny water sprays in every direction!
Bedroom doors open outwards, which is a bit of a security issue.

2026-05-28 • via Nuitee
R
Rayna • couple • bg
8
Pros:

Близостта до Kew Garden и спирка на метро

Cons:

Сградата не разполага с асансьор , но персоналът беше достатъчно любезен да ни качи и свали куфарите.

2026-05-25 • via Nuitee
F
Francesca McAllister • solo_traveller • ie
7
Pleasant stay in excellent location
Pros:

Great location and very helpful and friendly staff.

Cons:

Unfortunately our bedroom had a broken blind when we arrived so we had difficulty with that during our stay.
Also there was a fault with the shower head so we had to use the shower on reduced flow because we didn't want to flood the bathroom.

2026-05-24 • via Nuitee
J
Jason • solo_traveller • gb
10
Lovely Little pub hotel in great location to Kew Gardens
Pros:

Bright hotel in in the centre of Kew, would definitely recommend

Cons:

It was very clean and spacious and in a great location

2026-05-23 • via Nuitee
M
mike • couple • gb
8
Convenient location and great staff . Very comfortable and good value
Pros:

Staff were great

Cons:

Not much

2026-05-21 • via Nuitee
A
Arvid • couple • gb
10
2026-05-19 • via Nuitee
G
Gabrielle • family_with_children • us
5
Decent stay if you're headed to Kew Gardens
Pros:

The hotel is super close to the tube and train station which made getting to it from the Lake District really easy and then heading on to our next destination easy as well; we specifically stayed there so we could have a day at Kew Gardens without commuting to and from, and it is ideally situated for that. There are lots of great restaurants for breakfast, lunch and dinner within very close walking distance (try the Italian spot, it's fab!).

Cons:

For what we paid, the rooms are very dated and the water would come on and off in the sink and shower during use, which made showering a bit tricky!

2026-05-19 • via Nuitee
E
Elizabeth • solo_traveller • gb
10
Pros:

This hotel was exactly where we needed it to be for a location for the family to attend a funeral at the local crematorium. Excellent food, staff and overall friendliness. Rooms had everything that was required and beds were comfortable.

Cons:

Could do with some emulsion in certain parts of the rooms. The stair carpet needs to be renewed.

2026-05-18 • via Nuitee
U
Uta • couple • de
5
2026-05-18 • via Nuitee
M
MICHAEL • couple • gb
3
Room 20 Worst We Have Stayed In
Pros:

The location was great close to Tube and Kew Gardens Victoria Gate. Lots of nice cafes in the area. The bar and restaurant area was well managed providing very good service and food at reasonable prices, staff were very friendly and welcoming.

Cons:

We have travelled the world over many years mainly giving good reviews but without a doubt Room 20 is the worst we have stayed in. It's a top floor room with a steep narrow staircase you need to be fit and mobile to access especially with luggage we are in our mid 70's reading the reviews this as been reported by other guests. The so called bathroom is no bigger than a small downstairs cloakroom with toilet, sink and shower crammed into tiny space very difficult to move around in this area. No water at all on first morning, had to go searching for member of staff eventually told Manager would not be in until 7am ended up washing with two ice buckets filled with warm water and using ground floor toilets. Room tired, needs updating & redecorating with constant overnight traffic noise. This is not a criticism of the staff who from our experience are hard working and doing their best,. We have received no official apology from the Hotel.

2026-05-18 • via Nuitee
R
Rosie • couple • ie
7
2026-05-17 • via Nuitee
B
Brian • couple • nz
8
good
Pros:

Every thing was handy staff did their best to help out if requied

Cons:

Internet connection not the best
shower not that easy to control

2026-05-16 • via Nuitee
S
Suzy • couple • gb
8
Our stay was enjoyable and staff were very helpful and friendly.
2026-05-15 • via Nuitee
A
amy • solo_traveller • us
10
Pros:

I love the Victorian era charm of this pub+hotel. It's cozy and comfortable without being over the top or pretentious. Excellent kitchen and bar downstairs! All meals for your day are possible here. Super easy walk to/from the underground station. Great village area! Peaceful easy walk to Kew Gardens and Palace. Without hesitation, recommend this vintage charmer to everyone.

Cons:

Be aware there's no elevator.

2026-05-14 • via Nuitee
H
Helen • solo_traveller • gb
3
2026-05-12 • via Nuitee