Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Luggage storage
Bar
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Room quality could be improved
Cleanliness in need of refreshing

Categories

Cleanliness
7.33
The staircases and room needed refreshing; some mentioned it was clean enough.
Service
8.8
Staff were very helpful and friendly.
Location
8.84
Great location for Kew Gardens and easy access to the tube.
Room Quality
7.29
Rooms were described as a little dated and needing a refresh.
Amenities
7.82
Facilities were noted as good, but some amenities like Wi-Fi access could be improved.
Value for Money
7.78
Offers good value for the location despite high bar prices.
Food and Beverage
7.83
Good breakfast and nice food at the pub.
Overall Experience
8.3
Overall pleasant stay with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Boutique-style Rooms
Experience stylish decor, en suite bathrooms, Nespresso coffee maker, iPod docking station, and flat-screen TVs in every room for your comfort.

Gastro-pub and Restaurant
Indulge in modern, international cuisine at our restaurant with a menu that evolves with seasonal ingredients. Enjoy a wide selection of wines, beers, and spirits at the bar while being entertained with live music and events.

Prime Location
Located just steps away from Kew Gardens and a short walk from the Tube Station, explore the beauty of south-west London with ease. Don't miss out on nearby attractions like Richmond-upon-Thames and Wimbledon.

Book now to enjoy a memorable stay at The Kew Gardens Hotel.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for £15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children from 4 years old to 7 years old stay for £15 per person per night when using an available extra bed.
    Children from 8 years old to 16 years old stay for £20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 2258 reviews
Cleanliness: 7.33
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 8.3
H
Hawkes • solo_traveller • gb
5
The tired hotel of Kew
Pros:

The location was great. The food was good as were the staff

Cons:

The hotel is very rundown, tired and needing an upgrade.
The cold water was always warm/ very warm and also no water came out of the tap at times
The room price appears to be based on location rather than quality.

2026-07-04 • via Nuitee
M
Marc • couple • gb
8
Pleasant stay with attentive and helpful staff great location
Pros:

The location was superb for our day out at Kew Gardens and the proximity to the tube was excellent so we could go into town for a nice meal. Overall the facility was very clean a good bar and breakfast was very good.

Cons:

We wre on third floor so lots of stairs to get to the top and no lift. Room was a little dated but for one night stay was more than suffecient for what we needed.

2026-07-04 • via Nuitee
T
Tucker • solo_traveller • gb
8
Pros:

Nice friendly staff very clean

Cons:

Poor choice for breakfast no cerial or fruit

2026-07-03 • via Nuitee
O
olivier • solo_traveller • no
8
2026-07-03 • via Nuitee
G
Gill • couple • gb
8
Comfortable, convenient & good value.
Pros:

The hotel was ideally located for our needs & provided a very useful & comfortable base. We had dinner in the dining room which was very good as was the breakfast. We would have no hesitation in returning or recommending.

Cons:

Nothing particularly springs to mind.

2026-07-02 • via Nuitee
G
Gro • couple • no
10
2026-07-02 • via Nuitee
A
Antoine • solo_traveller • nl
8
Prima verblijf dicht bij metrostation en op loop afstand van Kew Gardens
Pros:

Dicht bij metrostation en Kew Gardens

2026-07-01 • via Nuitee
J
Joanne • family_with_children • gb
8
On the whole, a good stay thanks, friendly staff, great location.
Pros:

Location for our trip to Kew Gardens was excellent.

Cons:

Breakfast wasn’t as good as the year before…difficult to get toast wrong but it was dry/ over-done!

2026-06-30 • via Nuitee
T
Trevor • solo_traveller • au
8
A great place to stay would highly recommend
Pros:

great room with a balcony on the first floor, breakfast and dinner were good value and location was three minutes walk from the underground station - Kew Gardens village shopping area is a lively treed setting with great small shops

Cons:

Weather was very hot and room only had a fan

2026-06-30 • via Nuitee
W
weston • solo_traveller • gb
9
Lovely hotel
Pros:

It was very clean. Friendly staff. Quite spacious.

Cons:

I think a small fridge or air con would be good. But it was one of the hottest days of the year so the water provided was warm.

2026-06-29 • via Nuitee
J
Jennifer • solo_traveller • au
7
I'd stay again but demand a room on the first floor.
Pros:

Location to train station was excellent

Cons:

The room was on the top floor (56 stairs to climb) and I'm over 65 so it was a struggle to get to the room.
Unfortunately, summer heat was a nightmare, hot air rises and the room was like a sauna - using a fan was useless.
There was also no option to have a simple breakfast of cereal - not everyone likes a cooked breakfast.

2026-06-28 • via Nuitee
C
Cole • solo_traveller • gb
10
Pros:

the staff were very good if they did not know the answer they would find someone who did we are glutenfree so chef spoke to use to let us know what he could do that was glutenfree but could not guarantee 100% if celiac was ok for us we'll looked after

Cons:

the room need updating and we picked the hottest 4 day this year the cleaning staff were good kept fans going and loads of water could do with small fridge in room

2026-06-27 • via Nuitee
L
Linette • couple • us
9
We really enjoyed our week here and the staff made it wonderful.
Pros:

The staff are super. Like the name implies easy walking distance to Kew Garden. Lots of great little stores and restaurants in the area. Breakfast at the hotel tasty as well.

Cons:

Hotel needs a good coat of paint!

2026-06-24 • via Nuitee
L
Lindsay • couple • gb
5
Location good, bar area nice but accommodation needs some attention.
Pros:

Great location, close to train station

Cons:

Very tired interior, paintwork all chipped and really needs freshened up. We were in an attic room which was small, air con unit didn’t work as the filter didn’t fit and kept falling off! There was a fan available. The bathroom was tiny, shower head was terrible, sprayed water all over the floor, no sink plug, extractor fan didn’t work and strange smell .

2026-06-21 • via Nuitee
R
Rebecca • solo_traveller • gb
8
Very pleasant. I would return.
Pros:

Location in Kew Village and near stating. Good pub restaurant

Cons:

A lot of stairs to top floor. Room slightly dated.

2026-06-20 • via Nuitee
M
Maggie • couple • gb
8
Super location, lovely hotel with great bar attached.
Pros:

Great location, the balcony on the room was a bonus. Nice bar.

Cons:

Decor a little tired

2026-06-18 • via Nuitee
S
Sarah • solo_traveller • us
8
Nice
Pros:

Cozy ambiance

Cons:

Room on 5th floor— at least the staff cheerfully helped last g my suitcase up and down. But I was so not expecting a high room on w no elevator!

2026-06-17 • via Nuitee
D
debyt • couple • au
8
2026-06-16 • via Nuitee
D
Dawn • couple • gb
1
Absolutely awful!!
Pros:

Honestly the property was just too bad to find anything positive I’m afraid

Cons:

We stayed for one night and were genuinely shocked by the condition of our room. For the price charged (£282) the standard was completely unacceptable.

The room was tired, worn and in desperate need of refurbishment. The carpets were dirty and heavily worn, there was thick dust along the skirting boards, and much of the furniture was damaged or stained. Several items were broken or missing, including a bedside lamp that did not work, a broken window blind, a TV remote with no back cover, and bedside tables that were in a poor condition, with paint and plaster falling off the walls.

Amenities confirmed on our booking, such as bathrobes and a coffee machine were also missing.

Cleanliness was a major issue. After walking around the room in white socks, the soles were black. There was visible mould in the bathroom, and the overall condition of the bathroom made us uncomfortable using the shower.

We raised our concerns immediately with reception, but were told the hotel was fully booked and no alternative room was available. I requested a call from the manager and was assured someone would contact me. No one ever did.

Breakfast was equally disappointing. Contrary to some online reviews, there were no cereals, pastries, fruit or yoghurt available. The only option was a single item from a cooked breakfast menu, accompanied by a jug of pre-made watery coffee and juice left on the bar. It represented very poor value for money.

The one positive aspect of our stay was the member of staff serving breakfast, who was polite, friendly and helpful.

What is concerning since our stay I have read management responses to bad reviews, and they appear to question guests descriptions of the room and hotel conditions.

We showed our photographs to reception, who appeared to accept how bad it was. The current corporate photos online are not a true reflection of what you get.

2026-06-16 • via Nuitee
A
Alcock • couple • gb
5
Large comfy bed and good shower
Pros:

Breakfast only ok. Location of hotel excellent

Cons:

Generally shabby

2026-06-15 • via Nuitee