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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Solarium
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Beachfront
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Snack bar
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Pool with view
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Toilet with grab rails
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Pool bar
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Spa/wellness center services
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Kids' pool
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Beauty Services
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Manicure
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Pedicure
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Hair Salon Services
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms with free WiFi, flat-screen TV, and minibar. Relax in style with a private bathroom included in every room.
Convenient Amenities
Our hotel offers a 24-hour front desk for all your needs and an outdoor swimming pool for your enjoyment.
Prime Location
Located in the vibrant Bocagrande district, Estelar Cartagena de Indias Hotel y Centro de Convenciones is just a stone's throw away from Cartagena's top attractions, including the Gold Museum and Bolivar Park.
Book now for a memorable stay in Cartagena!
Please note only guests with a Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa are exempt from paying value added tax (IVA) during their stay. Breakfast is not included for children under 11 years of age when using existing beds and should be paid at the hotel upon check in.
If you travel with your child under eighteen (18) years of age, you must present the minor’s identification document and the document corroborating the first degree of consanguinity (biological father - child) or first degree of civil kinship (adoptive parent - adoptive child).
If the minor does not travel in the company of his parents, it will be indispensable that the responsible adult delivers at the reception, in addition to the identification document of the minor, the permission of the parents with personal presentation before a notary public, together with the copy of the identification document of those who gave the authorization. Without this documentation, minors will not be allowed in the hotel. This is in accordance with the law.
Pets are welcome for an additional fee of $160,000 COP per night. Dogs and cats are welcome. One per room (up to 13 kg). Pets cannot be left unattended. Select rooms only; restrictions apply. To request pet-friendly rooms, please contact the property at the number on your booking confirmation.
All guests are required to show a photo identification upon check-in.
When booking more than 9 rooms, special conditions and supplements may apply.
Remember that Hoteles Estelar does not request bank information, passwords, security codes or credit or debit card details through WhatsApp, phone calls, text messages (SMS) or unverified emails.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Todo
Nada
Ubicación. Desayuno
La habitación le falta detalle de cafetera, servicios de toallas, el jabón de ducha y lavamanos poco
It is a great hotel, perfect to relax by the pool. The room is beautiful and breakfast was good.
There is not a lot of shadow by the pool and the nice restaurants are all "on the other side of the city". The welcome drink is a joke.
Excelente
Poolområdet var fantastiskt.
Dåligt kaffe
Minha viagem foi um outubro de 2026, estava maravilhoso, piscina, limpeza, academia, café da manhã, tudo muito bom, tem um shopping do lado
A uma coisa que na minha opinião de deixou a desejar, é que a tv do quarto não é smart ,
I like location and cleanliness.
Don't like their policies like not to.allow guest in room. They do not keep coffee machine and electric kettle in room.
For every room service, they charge money.
Not happy with several many things.
Las vistas desde la habitación son impagables, la piscina hermosa y la ubicación del hotel.
la limpieza de las habitaciones no es buena ya que en 1 de las 2 habitaciones que reservé que eran suites me encontré con una cucaracha en el área del servibar del cuarto, y lo peor de todo fue que cuando hice la reclamación en la recepción del hotel, una persona de nombre Martin minimizó la situación argumentando que solo era una cucaracha, como si viniera incluida en el precio. el caso es que le pedí hablar con alguien de más rango que pudiera tomar decisiones y fue un problema que esta persona pudiera llamar a alguien que diera una solución. Finalmente, una chica de nombre DONNA muy amablemente realizó el cambio de habitación 1 día después de tener que dormir con la cucaracha en nuestra habitación. Personas como Martín NUNCA DEBERIAN DE ESTAR FRENTE A UN ESCRITORIO DONDE SE TENGAN QUE DAR SOLUCIONES YA QUE EL NO ESTA CAPACITADO PARA ELLO.
La vista y la atención del personal
La demora del restaurante demasiado demorado
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