The Troubadour Hotel New Orleans

Do not book at this hotel this is my third and final time booking here. Rooftop and dining area has been closed all three times. This was the first time that there was no valet and that was horrible because I woke up to a boot on my vehicle twice for parking in the lot across the street, which charges 56 dollars a day. And 130.00 to remove the boot the parking is expense and the room was too. We didn't get our room clean one day out of our three day stay. The Elevator was broke the number 5 was missing and we just happen to be on the fifth floor.

BEWARE.......This hotel is so horrible when I say I was so pisss Cannot reach customer service at all. I only get an AI bot. when I arrive to the hotel I told them that i been trying to call them they say o yes I phone don't work how people post to get in contact with you guy she said they cant I email them no responded back when I check into my room nothing was working the tv nor the bathroom light or the phone in the room or no Wi-Fi . The Amenities wasn't available for use to the guest. I had to ask why my room wasn't clean my first night the front desk said you have to ask for it wow I spend $450.00 for 4 night I truly want my money back.

I'm not sure if this hotel is going through some sort of transition or sell, but I was just a guest June 11-14th, 2026, The room itself was nice...BUUUTTTT there were no lights in hallway of room, no phone services to contact lobby, if needing new towels or any emergencies and I was on the 14th floor. I had to literally go down to the lobby to request fresh towels or inform them of issues. No ice machine on floors, No microwave in room. However, there was a small one on 2nd Fl, lounge area, so small, I had to take my cup of coffee, top off to put into the microwave in order to heat it up. That coffee come from a coffee shop down the street. Also had to go to Lobby, and they handed out bags of ice...SMH. No TV/Wi-Fi was Not working. No restaurants open on site. Even though My brother book because of roof top Bar on Site. The elevator got stuck between floors, Low staff, barley saw anyone working. I asked for someone to come look at TV for 2 days, to my knowledge, no one came even though I waited in my room for a couple of hours. Front desk said they'll send someone right up. No one came. No Pool to relax by. Bathroom door didn't close all the way. There were (2) holes in my bathroom wall, as if someone drilled a hole. I was uncomfortable with that, being someone could've had a hidden camera...yawl know how things happened in hotel rooms these days. To make me feel safe, I covered the holes with tissue. Finally, if all the above wasn't enough. I requested a printed receipt at check out, lady said it will be emailed to me, I've arrived back home, still No receipts 5hours later. Iv'e tried to call front desk but keep getting a busy signal...would NOT Recommend until they truly inform quest of their issues, prior to their arrival. The only thing is there are a lot of restaurants in the area to go to. But if you want to relax, you can't even watch TV. I would like a Refund.

TERRIBLE HOTEL, no food no bars no drinks no fitness suite

My husband booked this hotel to celebrate my birthday over the Memorial Day weekend. Immediately upon check-in we noticed that the bathroom was dirty, the facet in the bathroom was broken (no cold water here) and there were stains on our sheets. We also observed employees indulging in marijuana at the entrance of the hotel - right next to the "no smoking" sign. Valet? No, thanks - I'll park my own car, thank you.

We advised Nathaniel of our experience, and he suggested we contact the manager on the following Monday to request a refund. I made several attempts to contact the hotel telephonically, but the number listed for the hotel is inoperable - constantly rings busy when specific options are selected OR the mailbox is ALWAYS full.

I then took it upon myself to email the company using the "contact us" section on the website. Well....3 emails later and still NOTHING! Not a phone call, email, text message...ABSOLUTELY NOTHING!

I'm truly disappointed in the level of service provided and would not recommend this hotel to anyone.

Upon check in we charged $330 security deposit to which we agreed but they then tried to take 2 further payments of $116 each (unauthorised) whilst we were on our way to the room, these were declined so we thought no more of it. During check out we were handed a bill for $90 city taxes etc and advised that the balance would be refunded to our card, it wasn't, and they have ingored all of our emails and are even refusing to supply information regarding any charges to our travel agents, legal action is being sought. The hotel is generally shaby and needs a lot of work. Constant 24/7 running water inside the bathroom wall, coming from the foors above. Noisy aircon which we had to switch off to able to sleep and we also had to unplug the fridge because of the noise. During our 3 night stay we did not have any room service. The breakfast that was offered as an extra looked pretty dire so we declined, we ate around the corner, plenty of good choice within a couple of blocks. Drug addicts had been sleeping on the sofa's outside the lobby and they left all their drug paraphernalia on the sofa which wasn't cleared by housekeeping until gone midday, the only upside to that was that it proved that they did in fact have housekeeping.

The hotel was very well located, walking distance to the Canal St. Sreetcar line, buses and the French Quarter. The room and bathroom were large and the beds were comfortable; however, the furniture and fixtures in the room have seen better days. Complimentary coffee and tea were available at reception every morning, as well as bags of ice upon request. The restaurants were closed, as advertised, but it did lend to a dreary feeling in the reception and lobby area and the hotel felt like it was operating in a "closing down" mode. A great discovery was a nearby convenience store, where you could get breakfast, water, juice, snacks, etc at good prices.

During my stay at The Troubadour Hotel (March 19–22, 2026), I reported multiple issues directly to the front desk.

Upon arrival, I was informed that none of the in-room safes were functioning due to an ongoing overhaul. Despite this, the hotel maintained that they were not responsible for guest belongings, leaving us without any secure storage option. We requested that staff not enter our room due to the lack of accountability for our belongings; however, staff entered our room multiple times regardless, and these incidents were reported to the front desk.

Additionally, the television and in-room phones were not working. These issues were reported, and maintenance acknowledged that the phone system required reprogramming; however, no repairs were completed during our stay.

At approximately 2:00 AM going into Friday morning, I began requesting washcloths and basic toiletries. I was told they would be available in the morning. However, at 8:30 AM, there were still none available. We were later informed that the laundry company would be delivering items later, but this information was not communicated clearly, and staff repeatedly avoided providing a direct answer.

As a result, we were forced to leave the hotel and purchase basic necessities. Upon returning, the only staff member who provided assistance was a front desk associate named Bishop, who was eventually able to provide toiletries on the second day.

The room was also not properly stocked overall, as we did not receive basic necessities such as toilet tissue, washcloths, soap, or shampoo until late the second day.

Additionally, I did not receive notice that key amenities—including all food and beverage options and the rooftop lounge—would be unavailable until after the reservation had already been purchased. I also provided documentation of that communication.

Despite reporting these concerns during the stay, the hotel failed to resolve them, including the non-functioning safe system, phone system, and television.

This experience did not meet acceptable hospitality standards.

I then requested a full refund due to the failure to provide essential services and basic day-to-day necessities and it was not granted. Don’t waste your money.

Nothing

The Staff

location

It was close to everything

Loved it , very clean and everyone is so pleasant. Was not in the room much , Loved the bath tub highly needed with all the walking . Will be much better when the roof top opens back up , But all in all it was a great spot . Location on point as well half hour walk to the river but lots of stores in between