Hyatt House Jersey City

Hotels
Hyatt House
8.6 (277 reviews)
1 Exchange Pl, Jersey City, New Jersey, 07302 , Jersey City , US

Pets allowed

Facilities

Free breakfast
Meeting rooms
Proposal/romance packages available
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful views of NYC
Cons:
Uncleanliness
Poor breakfast
Limited elevator access

Categories

Cleanliness
8.06
The hotel is described as untidy by one guest.
Service
9.53
Multiple reviews highlight friendly and accommodating staff.
Location
9.57
The hotel is praised for its great location with easy access to NYC.
Room Quality
8.52
Rooms were generally comfortable but some complaints about the sofabed.
Amenities
9.05
Rooftop bar and breakfast buffet are noted positively.
Value for Money
8.01
Some guests felt disappointed considering the price they paid.
Food and Beverage
7.06
Breakfast quality received negative feedback.
Overall Experience
9.03
Despite some issues, overall experience is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:00

Property Description

Experience modern comfort and convenience at Hyatt House Jersey City, where every detail is designed for your pleasure and satisfaction.

Recreational Haven
Unwind in our 24-hour fitness center or take in breathtaking views from our stunning rooftop terrace. Whether you seek an invigorating workout or a peaceful retreat, we have you covered.

Culinary Delights
Savor delicious meals at our on-site restaurants, including RoofTop at Exchange Place, and enjoy refreshing drinks at one of our two bars. Don't miss our complimentary buffet breakfast served daily to kickstart your day!

Exceptional Amenities
Stay connected with complimentary Wi-Fi, and enjoy the convenience of a 24-hour business center and concierge services tailored to your needs. With comfortable air-conditioned rooms showcasing modern amenities, you’ll feel right at home.

Book your stay today and discover the perfect blend of relaxation and city adventure at Hyatt House Jersey City!

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EWR

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 50

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 277 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.52
Amenities: 9.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 9.03
R
Rohitmotwani04 Family
10
Kudos to the front desk staff
Pros:

Judith and Allyson at the front desk are absolute stars! I love staying here whenever I’m in the area

2026-07-29 via Tripadvisor
L
Laura family_with_children us
10
Our stay was very restfull and convenient.
Pros:

The hotel has breakfast and delicious coffee. At night you. Can have a drink at the bar on the food top. The room had a semi view of the sky line.it was. The hotel was very close to the path subway.

Cons:

Na

2026-07-24 via Nuitee
D
Daydream30517548002 NONE
8
Good, but...
Pros:

Very good location. Rooms are noisy because of street trains, especially lower floors facing train station. I asked in advance for a higher floor; but they were unable to comply with that requirement. You could expect more for breakfast, according to the night rate payed. Very basic.
Reception personnel very friendly and goodwilling.

2026-07-23 via Tripadvisor
F
FEDERICA family_with_children it
9
Pros:

La posizione è ottima perchè è di fronte alla Path di Exchange place.
La colazione sul roof top è meravigliosa

2026-07-23 via Nuitee
A
Andreas family_with_children de
9
Die TOP-Lage mit dem Blick auf Manhattan gleicht alles aus.
Pros:

Die Lage ist hervorragend!
Der Blick vom Hotel (Frühstücksraum) auf Manhattan ist einzigartig und schon deshalb lohnt sich dieses Hotel.
Außerdem direkt Anschluss an die U-Bahn “Path” an das WTC. Top Lage!

Cons:

Das zweite Bett ist unglaublich unbequem. Eine lausige Couch. Und für drei Personen im Zimmer nur zwei Löffel zu haben…
Es wird nicht wirklich sauber gemacht. Auf Anfrage… aber geputzt und gesaugt wird nicht.
Also Preis-Leistung ist nicht wirklich gut.

2026-07-22 via Nuitee
J
James couple gb
5
Great location to visit Manhattan from
Pros:

Location

Cons:

Tired. The roof terrace is the only area that is quality and that is to attract external customers.

2026-07-21 via Nuitee
S
SERGIO solo_traveller il
9
Pros:

Location great

2026-07-21 via Nuitee
H
HARA family_with_children us
9
最高のロケーションでした
Pros:

駅から近い
朝食のときの景色が綺麗
フォトスポットまで歩いて5分
コインランドリーがある

Cons:

洗面所のアメニティがない
コインランドリーを利用したくても両替機がないからフロントにお願いしなきゃいけないけど、洗濯と乾燥で6ドルだからそれを25セントに両替するとかなりの量になる

2026-07-21 via Nuitee
Y
Yessica extended_group mx
5
2026-07-20 via Nuitee
A
Anewman1221 Solo travel
8
Jersey close to the city!
Pros:

This was a great hotel with the most amazing views from the rooftop. It was conviently located by the path and was only a few minutes from Manhattan. It worked perfectly visiting friends in Jersey and to still be able to be close to the city.

2026-07-18 via Tripadvisor
K
Kofi couple gh
8
2026-07-16 via Nuitee
M
moe7272 NONE New York City, New York
8
The Rebirth of Hyatt
Pros:

I’mI’m a New Yorker but was staying at the Hyatt House Jersey City for a business meeting on the July 3rd leading into July 4th weekend. Because the fireworks would be directly in front of the hotel on the Hudson, I bought family along so we could enjoy the festivities. I had very low expectations of the Hyatt House brand due to bad experiences at a Hyatt in Savannah Georgia. Upon check in representative Alison was so friendly, welcoming and just all-around professional—she totally changed my negative expectations about staying at the Hyatt House category by insuring my room and location were comfortable, getting my stay going in a positive way. Allison was just so pleasant and so professional, it really was a joy checking in on probably the busiest day of the summer.

Unfortunately we had an issue with the room being less than stellar—the sofa pillows were on the floor and the room clearly wasn’t vacuumed. We called Allison at the front desk right and she moved us right away to a room that was spacious, and the bed very comfortable which really was a pleasant surprise. The linen and towel quality is very important to me and it’s rare that I don’t have complaints. That was definitely a win for the Hyatt House.

As for the environment—it’s a very lovely and happening waterfront location with trendy restaurants and lots to do. The building and reception area are conversation pieces that I won’t ruin for you in the review.

Hearing the light rail coming and going is a bit disturbing which is the only negative about the immediate location. On the flip side, the light rail and path train being steps away is very convenient especially if you have plans to visit New York City.

The breakfast left a lot to be desired. It was crowded and hectic because of the big July 4 festivities with the rooftop restaurant which I believe is why the breakfast experience and food quality were an afterthought. All considered, I will definitely stay again and I already have a couple of reservations booked! If you must call to make a reservation ask for Alison, she’s truly wonderful!

2026-07-15 via Tripadvisor
J
Jan couple no
9
Hotellet har meget god lokalisering, med utsikt til Manhattan
2026-07-15 via Nuitee
P
Peter family_with_children sk
9
We had a great stay and recommend this hotel for nyc visitors
Pros:

Location, design, large room, breakfast area with great views, reception

Cons:

Little choice on breakfast, imperfect room cleaning

2026-07-14 via Nuitee
J
Jalissa family_with_children us
9
We would definitely stay here again, great place and location for our family.
Pros:

Perfect location! Starbucks, food truck, playground, and deck footsteps from the hotel entrance. We had a suite as a family of 4 and plenty of space.

Cons:

The entrance doors were not working automatically so we had to manually push them open. The elevators were a little slow and confusing.

2026-07-14 via Nuitee
O
oktay solo_traveller ch
7
2026-07-14 via Nuitee
A
AoiToori Solo travel
10
Unique repurposed hotel, and relatively convenient to Manhattan proper
Pros:

Again, I wound up staying here based on reviews and award availability. This was a last minute trip based on some uncharacteristically idealistic thoughts.

Anyways, the hotel is in Exchange Square, just a few minutes from the PATH Station of the same name. This makes travel into Manhattan relatively convenient, though still at the mercy of the PATH trains, which I never really understood the weekend and late night schedule. Might need to ask someone to make sure you know which train to get on.

The receptionist (Elaine, was it?) was a great help, especially since after my late arrival (past 1 AM?) pointing me in the right direction to the nearest CVS to get distilled water and such.

The building itself seems to be possibly repurposed into a hotel, based on the entrance, the reception area, and the layout as I had to walk in a U shape to get to my room. It did seem like I got one of the larger rooms based on location. Again, as expected, everything was much like I expected from a Hyatt House stay. Room was clean, bed and pillows were comfortable, and the view wasn't too bad. It was relatively easy to get a proper hot shower, and there was enough space near the bed for my things (including my CPAP).

The hotel does have some type of bar at the top floor. Never had the desire to go up to it, so I can't really comment on it.

My reviews nowadays are short, mostly because at this point it's copy pasta from prior reviews about what things I'm looking for, and people can look back into my reviews if they want to know specifically what I prefer. I already am very picky as to what hotels I pick, so it's relatively no surprise that with very few exceptions, I have little problems with the room or the hotel - and would consider staying here again if in the area.

2026-07-13 via Tripadvisor
M
Muhaddesa family_with_children us
6
2026-07-13 via Nuitee
S
SoGetFamiliar Family Baltimore, Maryland
10
Expectations exceeded
Pros:

The way this was better an I expected I couldn’t express more happiness. Starting from the location which is as perfect because of the light rail and path trains right outside door with the noise level little to none. The service was great a big thank you to Allison and Trudy. They were so helpful and welcoming. Allison was a delight. The atmosphere and cleanliness of the hotel was A+. You get more value with due to the amenities like the breakfast which was amazing. Again the atmosphere of the roof top lounge and views were great. The room was spacious and beautiful. I will be back, soon.

2026-07-12 via Tripadvisor
W
W5730QQjohng Business
8
New Jersey stay
Pros:

Good hotel with a lovely view of New York at breakfast. Lovely staff. Very helpful. Nice location on the Hudson. Nice room.

2026-07-12 via Tripadvisor