Phoenix Hotel

Hotels
•
Independent
517 39th St, Brooklyn, New York, 11232 , Brooklyn , US
1-718-734 5100

listing image 1
Show all photos

Facilities

Free WiFi
24-hour front desk
Garden
Luggage storage
Elevator
ATM/banking
Conference space
Smoke-free property
Tours/ticket assistance
Assistive listening devices available
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Silence
Cons:
Cleanliness issues
Poor room quality
Lack of proper amenities

Categories

Cleanliness
4.5
Cleanliness received mixed reviews, with some guests mentioning dirty rooms and corridors.
Service
6.8
Service was recognized positively by some guests, while others had complaints about staff rudeness and facilities.
Location
8.8
The hotel's location near city buses, local stores, and dining options was a highlight for many guests.
Room Quality
5.6
Room quality varied, with mentions of small, stuffy rooms, uncomfortable beds, and noisy surroundings.
Amenities
5.2
Amenities were lacking or unsatisfactory, including issues with Wi-Fi, air conditioning, and bathroom facilities.
Value for Money
4.8
Some guests felt the hotel did not provide value for the price paid, highlighting issues with cleanliness, amenities, and service.
Food and Beverage
7.2
Food and beverage services were generally well-received with positive feedback on breakfast and dining options.
Overall Experience
5.9
Overall guest experiences were mixed, with some describing pleasant stays while others had disappointing experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 20:16

Property Description

Stunning Garden Views

Feel at home in our 45 air-conditioned guestrooms and enjoy complimentary wireless internet access. Explore nearby attractions like Sunset Park and Prospect Park. For your convenience, we offer a 24-hour business center and a 24-hour front desk.

Event Spaces & More

Host your event in our 1000 square feet facilities, ideal for conferences and gatherings. Take advantage of our luggage storage and tour/ticket assistance services.

Convenient Location

With a stay at Phoenix Hotel in Brooklyn, you'll be minutes away from popular landmarks like Barclays Center Brooklyn and Brooklyn Cruise Terminal. Whether you're here for business or leisure, our hotel offers the perfect blend of comfort and accessibility.

Ready to experience Brooklyn in style? Book your stay at Phoenix Hotel now.

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

Cleanliness: 4.5
Service: 6.8
Location: 8.8
Room Quality: 5.6
Amenities: 5.2
Value for Money: 4.8
Food and Beverage: 7.2
Overall Experience: 5.9
C
Correia • couple • us
9
Pros:

Big bed n big tv

Cons:

House keeping left my door unlocked after cleaning it

2026-05-29 • via Nuitee
S
Sanchez • couple • us
10
2026-05-29 • via Nuitee
S
Sanchez • couple • us
10
2026-05-29 • via Nuitee
A
Akeana • couple • us
8
Pros:

Simple clean convient

Cons:

Easy access

2026-05-26 • via Nuitee
M
Mirna • couple • us
4
Cons:

No internet no tv

2026-05-22 • via Nuitee
C
Correia • couple • us
10
Pros:

Close to the stores and transportation

2026-05-21 • via Nuitee
D
Douglas • solo_traveller • us
8
Great Value Hotel in Brooklyn
Pros:

Clean and modern in a quiet area. Less expensive than many other Brooklyn hotels. Good access to bus lines.

Cons:

Pretty far from a subway station. Rooms are very small and tight.

2026-05-17 • via Nuitee
M
Mario • solo_traveller • it
5
2026-05-17 • via Nuitee
P
Phil • solo_traveller • us
9
2026-05-15 • via Nuitee
A
Archil • couple • us
10
2026-05-15 • via Nuitee
E
Eda • solo_traveller • us
10
2026-05-12 • via Nuitee
C
Cynthia • couple • us
7
2026-05-07 • via Nuitee
G
Grappone • solo_traveller • us
7
Pros:

Convenient

Cons:

Need to provide more towels

2026-05-06 • via Nuitee
K
Katherine • solo_traveller • us
1
Never will stay here again scammed us out of extra money when trying to check in early. Gave us dirty towels, dirty stai
Pros:

The location

Cons:

Everything. Dirty nasty hotel. Staff wasn’t helpful at all.

2026-05-04 • via Nuitee
C
Correia • couple • us
6
2026-05-01 • via Nuitee
S
Sydni • family_with_children • us
10
Pros:

The staff was super kind and EXTREMELY helpful. I ran into a situation with some boxes I had to move and they were more than happy to house my boxes until the next morning. They even helped me and my sister bring the boxes in and take them out. When I say, I was truly grateful, and I couldn’t thank them enough!!

2026-04-30 • via Nuitee
E
ebony • couple • us
4
2026-04-29 • via Nuitee
D
Devin • solo_traveller • us
10
2026-04-27 • via Nuitee
R
Ruth • solo_traveller • us
6
Pros:

The location and the internet connection

Cons:

The linens

2026-04-16 • via Nuitee
K
Keshla • couple • us
5
Terrible
Pros:

Location

Cons:

The sheets, towels, the bathroom was very untidy. Called for new towels and they were dirtier. The bed had a bunch of different hair colors; black, red, blonde, etc. The sheets smelled like no sanitizer(oxiclean or bleach for colors) was used to wash them. I took those sheets out immediately. I wouldn’t recommend this place.

2026-04-15 • via Nuitee