AC Hotel by Marriott Minneapolis Downtown

Staff
Location
Clean
Beds

Early check in

Front desk staff was great, including great bar and restaurant recommendations. The hotel bartender, Karin, gave me a great local beer recommendation as well. Surly!

Great location and comfortable amenities! The hotel bar and lounge bartender, Karin, is fabulous! She made my husband a great old fashioned, me a great Negroni and played good music to create a vibe for the customers that was warm and inviting!

Perfect location for our stay
Very clean room

I stayed at this hotel when it first opened nearly 10 years ago, and I was reminded of how convenient this hotel is to downtown and event/venue proximity, the friendliness of the staff (and bartender!) and the quality of the rooms. This hotel is worth the value for the stay!

Nice location and nice rooms

In town for a wedding weekend. Great hotel and wonderful staff, especially Sunny at the Front Desk. Had a little snafu with the Bonvoy app, but Sunny owned it and seamlessly rectified the issue to our satisfaction and with a huge smile! Thank you Sunny.

The Emery AC hotel was overall great minus a couple of issues which I will document so the Hotel can actively fix them. The very best thing before anything else about this Hotel is that it’s located in one of the best parts of downtown Minneapolis and close to the everything: shops, restaurants, parks, the bridge and other activities. The hotel itself is pristine with art deco throughout and style. The adjacent restaurant Giulia was great with an awesome selection of drinks and food including great service. Check-in was very smooth the front staff was friendly and accommodating. My room was great, modern, quiet and had all the amenities one can hope for including a large and comfortable bed. I did not have a view so my recommendation would be to check with the hotel first to see if they can accommodate a view of the city which I failed to ask upon check-in but this was a minor issue considering I was in the city on business with very little time spent in the room. I loved the gym; it was really nice, large with tons of brand new / clean equipment and offered a nice view of the city. The hotel did not offer me any complimentary water bottles (a big miss especially when you’re paying close to $400 per night) but there is a good water fountain at the gym so you can refill your water there.

All in all I will recommend this hotel and it would have received a 5 stars rating if it was not for a couple of issues:

- Minor: My laundry did not automatically come in my room on time and had to call to get it otherwise likely they would have forgotten (adjust your process so the experience can be seamless to guests)
- Medium: Housekeeping did not clean my room thoroughly. The floors were not vacuumed, trash cans were not emptied, old coffee pods not removed and new ones not consistently replaced and bathroom sink and counters not thoroughly wiped (still had coffee stains from the day prior where the bottom of my coffee cup was wet). As usual I try to give an opportunity for the hotel to course correct and if they do typically don’t include anything in my review. I brought up the issue in person to the front desk twice and nothing was done about it. Thankfully the bed was made, towels replaced and the shower was clean but the rest of the cleaning was very sloppy
- At check out the front staff attendant was fairly rude; he did not check me out and asked that I drop my keys and that I would receive my folio by email which I did later but I would have enjoyed a printout right there and at least the basic ‘how was your stay’. He had blue gloves and told me he was busy doing accounting work - he obviously needs some training.

Guest greeter super super friendly