Comfort Suites Billings

Hotels
•
Comfort Suites
7.8 (396 reviews)
4908 Southgate Drive , Billings , US
+1 406-969-2300

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good location and convenient for events
Hot/spacious breakfast with decent choices
Comfortable beds and spacious rooms
Perceived good value for price
Cons:
Recurring cleanliness issues (stains, hair, mold, leftover items)
Understaffed or slow front desk at times
Damaged/stained furniture and some maintenance failures (coffee maker, sink drain, phone)
Breakfast area cleanliness and some dirty common-area furniture
Broken/limited amenities (printer, washer, hot tub needing deep clean)

Categories

Cleanliness
5.5
Multiple guests reported unclean rooms (stains on couch/carpet, hair in tub, crusty spots, found previous guest items) and mold in shower/sink — cleanliness is a clear weakness.
Service
8.8
Many mentions of polite, helpful and friendly staff at front desk and housekeeping; some reports of under-staffing and an unhelpful night desk, but overall service is a strength.
Location
8.8
Location is repeatedly cited as good or great and convenient for local events — location is a consistent positive.
Room Quality
7
Rooms are described as spacious with comfortable beds, but guests reported damaged furniture, stained upholstery, non-working phones/coffee makers and occasional maintenance issues.
Amenities
7.2
Breakfast offerings and pool are noted; however issues reported include broken printers, limited washers, non-working in-room coffee makers, and a hot tub needing deep cleaning.
Value for Money
8.5
Several guests called it good value for the price and appreciated room size and breakfast options, though a few were disappointed by cleanliness relative to expectations.
Food and Beverage
8.7
Breakfast is frequently praised (hot breakfast, decent choices) and considered a highlight, despite some complaints about dirty breakfast-area chairs.
Overall Experience
7.9
Mixed but generally positive: strong staff, good location and breakfast, and good value are offset by recurring cleanliness and maintenance issues, resulting in a slightly above-target overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Rooms with Private Bathrooms: Experience comfort and convenience in our rooms at Comfort Suites Billings, each equipped with a private bathroom for your relaxation.

Complimentary WiFi: Stay connected throughout your stay with our free WiFi service, allowing you to easily browse the web or catch up on work while away from home.

Convenient Location: Located just 8.1 km from MetraPark and 8 km from Billings Logan International Airport, our property offers easy access to popular attractions and seamless travel arrangements.

Book your stay at Comfort Suites Billings now for a memorable and hassle-free experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 396 reviews
Cleanliness: 5.5
Service: 8.8
Location: 8.8
Room Quality: 7
Amenities: 7.2
Value for Money: 8.5
Food and Beverage: 8.7
Overall Experience: 7.9
S
Susan • couple • us
9
The first night my toilet would not flush. I went to the front desk they said they would get right on it. I left for a f
Pros:

Everything! Not congested area

Cons:

Nothing

2026-10-27 • via Nuitee
M
Marsha • family_with_children • us
5
Was just ok
Pros:

Same thing everyday

Cons:

Change up breakfast for people who booked multiple days. Room was not very clean. And boy who worked desk at night was of no help at all.

2026-10-16 • via Nuitee
C
Christina • solo_traveller • us
10
Pros:

I really enjoyed my stay at comfort inn

Cons:

Nothing

2026-10-13 • via Nuitee
B
Brandi • couple • us
10
2026-10-12 • via Nuitee
K
Karl • couple • us
10
Great Staff/Excellent Value
Pros:

Excellent Space and Staff

Cons:

N/A

2026-10-11 • via Nuitee
J
Joan • solo_traveller • us
10
Pros:

Clean room and friendly staff

2026-10-10 • via Nuitee
E
Ed • couple • us
10
Nice, clean and comfortable! Great breakfast!
Pros:

We enjoyed our stay and will stay again in the future.

2026-10-07 • via Nuitee
A
Arch • couple • us
9
Pros:

Location and value

Cons:

Under staffed front desk

2026-09-14 • via Nuitee
L
Lori • couple • us
8
Pros:

Location

2026-09-13 • via Nuitee
A
Angela • solo_traveller • us
4
2026-09-13 • via Nuitee
A
Anne • solo_traveller • us
6
Pros:

Staff is always very nice.

Cons:

Not clean, not comfortable, does not look like the pictures online.

2026-09-12 • via Nuitee
C
Christina • solo_traveller • us
8
2026-09-12 • via Nuitee
T
Taylor • solo_traveller • us
8
2026-09-11 • via Nuitee
D
Danette • couple • us
8
2026-09-08 • via Nuitee
M
Marlie • family_with_children • us
10
Excellent place to break up a ten hour road trip
Pros:

Clean helpful staff

Cons:

Nothing

2026-09-08 • via Nuitee
M
Mardi • solo_traveller • us
8
Pros:

Staff was amazingly polite and helpful. Room was as described and clean.

Cons:

Furniture in room had some visible damages (rips in couch fabric). Room phone did not work.

2026-09-08 • via Nuitee
R
Richard • couple • us
9
Very Nice.
Pros:

We love the breakfast.

2026-09-08 • via Nuitee
E
Emma • extended_group • us
7
2026-09-06 • via Nuitee
S
Sandy • solo_traveller • us
10
Pros:

From frontdesk to housekeeping nothing but smiles and welcomes!

2026-09-06 • via Nuitee
A
Arch • couple • us
10
Pros:

Clean , good food, convenient ,

Cons:

Understaffed at front desk for check in

2026-09-06 • via Nuitee