Embassy Suites By Hilton Berkeley Heights

The breakfast buffet is great. We had free drinks on arrival. The location is good for reaching Watchung, Newark/wider New Jersey, and the City, although you will need to make transport arrangements. The rooms were spacious and very well equipped. The restaurant (Grain & Cane) and café (Starbucks) attached to the hotel made the overall package extremely good. The hotel has a gym (not used) and a pool, which was totally fine. It seems most suited to business stop-offs, but using it as a holiday hotel for visiting and events worked very well for us. It delivered all we could have hoped for. This hotel was a perfect complement to our trip.

The staff was phenomenal and the apartment was very

Everything. Love the staff.

As a loyal Hilton Honors member, I am extremely disappointed by the customer service I received from both Booking.com and Embassy Suites. After booking a room with a guaranteed 4:00 PM check-in, I was left without access to my room during critical work hours, significantly disrupting my day.

What is most frustrating is that neither company was willing to offer a reasonable accommodation or reimburse the $301 charge for a room I was ultimately unable to use as intended. Rather than taking responsibility or attempting to resolve the situation, both companies dismissed what I believe was a very reasonable request.

Over the years, we have consistently recommended Embassy Suites and Hilton properties to our family, friends, and colleagues. Unfortunately, this experience has completely changed our perception. Customer service and loyalty no longer seem to be valued, and we will no longer be recommending either Embassy Suites or Booking.com based on this experience

This felt more like a stay at the holiday inn. Let’s go down the list of things that were just unacceptable.

1. Every time we walked back into the hotel, we received stares & glares from the front staff. As if they didn’t think we belonged at that hotel.

2. The room was filthy. The floors, the couch, the countertops, the rim/edge of the shower/bathroom. I dropped the hand soap on the floor in the bathroom, picked it up, & it was covered in dirt & dust.

3. There was no additional toilet tissue, no paper towels, no trash bags for the trash cans, the phone in the living room didn’t work, the mini light in the bathroom didn’t work & also wouldn’t pull out because it was stuck behind the mirror. Our family of 5 only had 3 sets of towels/wash cloths our first night & when we requested more they wouldn’t bring them. So we had to wait until the next morning. When we requested more the next day, they still wouldn’t bring them, so my husband just walked down to get them.

4. They allow smoking right at the entrance of the hotel, so when we arrived & were unloading all we could smell was smoke. Same thing when we were leaving.

It wasn’t the worst stay of my life, but definitely not a hotel I’ll be staying at again.

Property was beautiful and well kept, very inviting was a nice stay for me and my family. Breakfast was delicious with many options

Bed was comfortable

Great location, wonderful staff and restaurant is very good.

Great breakfast! Well-designed hotel. Even nicer/fancier than expected.

The property was quiet, clean, and the staff was respectful

It has everything you could need