Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent breakfast
Cons:
High prices
Inconsistent service
Parking issues

Categories

Cleanliness
8.7
General cleanliness noted positively in some reviews but a minor complaint about cold bathroom floors.
Service
9.2
Friendly and attentive staff mentioned positively, though one complaint about unpolite breakfast staff.
Location
9.2
Excellent location with multiple mentions of its convenience and picturesque surroundings.
Room Quality
8.7
Rooms are generally praised for comfort and space, despite a few concerns about certain room types.
Amenities
8.7
Amenities are standard for the hotel tier, but no coffee machine was reported in one review.
Value for Money
8.2
Pricing is noted as high, which is typical for Switzerland, indicating mixed feelings about value.
Food and Beverage
8.7
Breakfast is well-reviewed, with a variety of options, though some complaints about restaurant prices.
Overall Experience
9
Most guests had a positive overall experience with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:27

Property Description

Historic Charm and Modern Comforts
Step back in time at City-Hotel Ochsen, a historic establishment dating back to 1543, hosting esteemed guests like Johann Wolfgang von Goethe. Yet, revel in modern amenities such as free internet and air-conditioning.

Central Location and Convenience
Nestled in Zug's picturesque historic centre, our hotel is a mere 200 meters from Zug Postplatz Train Station and stunning Lake Zug, offering unparalleled convenience for our guests.

Culinary Delights and Relaxation
Indulge in a culinary journey with a blend of Swiss and international cuisine at our renowned restaurant. Unwind at the bar with a steaming cup of coffee or a refreshing beer, adding the perfect touch to your stay.

Ready to experience the fusion of history and luxury at City-Hotel Ochsen? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

8.8
Based on 503 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
M
Marie • solo_traveller • ch
10
Court séjour à Zoug
Pros:

Proximité avec le lac, confort de l’hôtel, très bon petit déjeuner, personnel agréable.

Cons:

Rien tout était très bien.

2026-09-11 • via Nuitee
T
Thomas • solo_traveller • hk
9
Pros:

Staff

2026-09-10 • via Nuitee
H
Helena • solo_traveller • it
10
2026-09-09 • via Nuitee
J
Josef F. • solo_traveller • de
10
Unaufdringlicher Komfort in sehr gepflegtem Ambiente.
Pros:

Sehr sauberes, funktional und stillbewusst eingerichtetes Hotel mit extrem freundlichen Personal. Auch im Hochsommer ist das Raumklima dank intelligenter Klimatechnik sehr angenehm.

2026-09-08 • via Nuitee
C
Christine • solo_traveller • ch
10
ich denke ich komme wieder
Pros:

war sehr gut und lecker, grosse auswahl. mochte den butterzopf, das ist typisch schweizerisch, der kaffee wurde im kännchen serviert, genauso die milch. mega

Cons:

keine mängel

2026-09-07 • via Nuitee
P
Philipp • solo_traveller • at
10
2026-09-06 • via Nuitee
I
Ivo • couple • ch
9
2026-09-03 • via Nuitee
R
Raffaele • couple • it
7
2026-09-02 • via Nuitee
E
Elena • couple • ch
8
Pros:

Very central location, friendly helpful staff

Cons:

Beds were not particularly comfortable and the tea and other supplies were not replaced during our stay.

2026-09-01 • via Nuitee
N
Noel • couple • ch
10
2026-08-30 • via Nuitee
C
Christian • couple • de
2
Katastrophales Zinmer , extrem schlechtes Preis/Lwistungsverhältnis aber tolles Personal
Pros:

Tolles Personal

Cons:

Das Zimmer war eine Katastrophe! Extrem klein . So dass es mit den Koffern bereits voll war und man konnte nicht mal aufrecht stehen sondern nur gebeugt.

2026-08-30 • via Nuitee
G
Gary • couple • ch
7
Pros:

Lage is sehr gut.

Cons:

Das Frühstück könnte besser sein. Das Rührei war nicht gut, und frischer Saft wäre eine große Verbesserung.

2026-08-30 • via Nuitee
R
Roberto • solo_traveller • it
8
Pros:

Staff, posizione, accappatoio

Cons:

Colazione migliorabile sia nel salato che nel dolce

2026-08-27 • via Nuitee
J
Joseph • couple • it
9
2026-08-26 • via Nuitee
R
Reinhard • couple • ch
9
2026-08-25 • via Nuitee
S
Sévérine • family_with_children • ch
10
2026-08-23 • via Nuitee
K
Ko • couple • nl
9
Fijne accommodatie in oude centrum Zug, aanrader
Pros:

Locatie in het bescheiden oude centrum, op loopafstand van het meer, bakkerij en bushalte. Goed ontbijt. Airconditioning. Personeel vriendelijk. Bij de receptie kregen we een app met uitleg, waardoor we gratis een rondvaart op het meer hebben gedaan en gratis met bus en kabel treintje de Zugerberg op konden.

Cons:

We hadden een kamer zonder uitzicht met zicht op naastgelegen zijkant woning. Bleef hierdoor wel koeler bij erg warm weer.

2026-08-12 • via Nuitee
M
Milo • solo_traveller • es
9
2026-08-11 • via Nuitee
S
Sandra • solo_traveller • ie
10
Feels cosy but also sophisticated
Pros:

Waitress at the breakfast was very friendly and the service was excellent!

Cons:

Asked for a quite room but was quite noisy when windows opened.

2026-08-08 • via Nuitee
O
Oliver • couple • ch
10
2026-08-06 • via Nuitee