City-Hotel Ochsen

Hotels
8.8 (462 reviews)
Kolinplatz 11 , Zug , ch

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Excellent breakfast
Cons:
High prices
Inconsistent service
Parking issues

Categories

Cleanliness
8.7
General cleanliness noted positively in some reviews but a minor complaint about cold bathroom floors.
Service
9.2
Friendly and attentive staff mentioned positively, though one complaint about unpolite breakfast staff.
Location
9.2
Excellent location with multiple mentions of its convenience and picturesque surroundings.
Room Quality
8.7
Rooms are generally praised for comfort and space, despite a few concerns about certain room types.
Amenities
8.7
Amenities are standard for the hotel tier, but no coffee machine was reported in one review.
Value for Money
8.2
Pricing is noted as high, which is typical for Switzerland, indicating mixed feelings about value.
Food and Beverage
8.7
Breakfast is well-reviewed, with a variety of options, though some complaints about restaurant prices.
Overall Experience
9
Most guests had a positive overall experience with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:27

Property Description

Historic Charm and Modern Comforts
Step back in time at City-Hotel Ochsen, a historic establishment dating back to 1543, hosting esteemed guests like Johann Wolfgang von Goethe. Yet, revel in modern amenities such as free internet and air-conditioning.

Central Location and Convenience
Nestled in Zug's picturesque historic centre, our hotel is a mere 200 meters from Zug Postplatz Train Station and stunning Lake Zug, offering unparalleled convenience for our guests.

Culinary Delights and Relaxation
Indulge in a culinary journey with a blend of Swiss and international cuisine at our renowned restaurant. Unwind at the bar with a steaming cup of coffee or a refreshing beer, adding the perfect touch to your stay.

Ready to experience the fusion of history and luxury at City-Hotel Ochsen? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 15 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 11 years old stay for CHF 55 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for CHF 85 per person per night when using an existing bed.
    Adults stay for CHF 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 462 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 8.7
Overall Experience: 9
A
Alexandra • solo_traveller • gb
8
2026-05-30 • via Nuitee
S
Silvana • solo_traveller • it
9
Pros:

grande attenzione al cliente

Cons:

camere generalmente piccole

2026-05-29 • via Nuitee
B
Brigitte • couple • ch
9
2026-05-28 • via Nuitee
M
Matilde • couple • es
10
Fantastico
Pros:

Me gusto todo ! Muy bonito . Estancia super agradable

Cons:

Nada

2026-05-27 • via Nuitee
J
Jennifer • couple • gb
10
Easy comfortable stay at this charming hotel.
Pros:

Fabulous location. 10 mins walk from Train station. Exterior of building is beautiful, with the interior as a complete contrast with minimalist deco to rooms but beautifully done.

2026-05-26 • via Nuitee
R
Robert • family_with_children • at
7
2026-05-25 • via Nuitee
L
Lucas • couple • nl
4
2026-05-21 • via Nuitee
M
Maria • solo_traveller • be
8
Pros:

Het was er heel proper. Uitstekende ligging. Pal in het oude centrum. Grote mooie kamer.

Cons:

Geen instant koffie wel thee op de kamer.

2026-05-20 • via Nuitee
U
Ursula • couple • ch
9
2026-05-18 • via Nuitee
P
Paul • solo_traveller • ch
8
2026-05-17 • via Nuitee
L
Letiiiziiia • solo_traveller • be
9
Pros:

De locatie is geweldig, het ontbijt zeer lekker en het personeel is erg vriendelijk en professioneel. Wij hebben ervan genoten.

2026-05-16 • via Nuitee
P
Pope • family_with_children • gb
10
2026-05-09 • via Nuitee
P
Petra • family_with_children • ch
8
2026-05-04 • via Nuitee
J
Jucker • solo_traveller • ch
8
2026-05-03 • via Nuitee
J
Jucker • solo_traveller • ch
9
2026-05-03 • via Nuitee
C
Carlos • couple • us
10
2026-04-29 • via Nuitee
N
Neslihan • solo_traveller • de
5
Pros:

İç dekorasyonu çok güzel, merkeze çok yakın, ulaşımı rahat.

Cons:

Konaklamam sırasında yaşadığım bir hijyen problemi hakkında sizi bilgilendirmek istiyorum.
Odamda bulunan çay bardağının yanındaki kaşıkla bal tükettim ve kullandığım kaşığı masada bırakarak odadan ayrıldım. Bu sırada oda temizliği yapıldı. Ertesi gün odaya geri döndüğümde, aynı kaşığın tekrar bardak yanında bırakıldığını ve üzerinde hâlâ bal kalıntısı bulunduğunu fark ettim.
Kullanılmış ekipmanların temizlenmeden yeniden yerleştirilmesi ve yüzeylerin temizlenmemesi, hijyen standartları açısından kabul edilemezdir.

2026-04-26 • via Nuitee
S
Stephan • solo_traveller • ch
10
2026-03-30 • via Nuitee
M
Mario • family_with_children • ch
9
Pros:

Die Aufmerksamkeit des Personal
Und Freundlichkeit

2026-03-29 • via Nuitee
A
Andreas • couple • at
8
Pros:

Tolles Haus top Lage

2026-03-26 • via Nuitee