Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Spacious and modern rooms
Cons:
Lift cleanliness issues
Safety concerns in the area

Categories

Cleanliness
8.3
Some reviews mentioned cleanliness as satisfactory, but several notes on the lifts being dirty suggest some improvements are needed.
Service
9.3
Consistently highlighted as excellent, with multiple mentions of staff being friendly, professional, and helpful across reviews.
Location
8.8
The location was generally praised, although one review expressed concern about safety, impacting overall sentiment slightly.
Room Quality
8.8
Rooms described as spacious and modern, with no major issues reported aside from a need for additional mirrors.
Amenities
8.8
Good amenities mentioned, though with minimal mentions in some reviews, remaining a standard expectation.
Value for Money
8.8
Reviews suggest a fair experience with good service offsets by some minor complaints.
Food and Beverage
8.8
Breakfast and restaurant services were frequently praised for quality and variety.
Overall Experience
8.8
Overall experiences were very positive, with notable staff impacting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:22

Property Description

Stunning Roof Terrace with 360 Views

Experience breathtaking panoramic views of the London skyline from our roof terrace at Novotel London Canary Wharf. Enjoy the city's beauty from a unique vantage point, perfect for relaxation or socializing.

Modern Amenities and Dining Options

Indulge in our on-site gym, pool, and contemporary restaurant and bar. Each guest room is equipped with air conditioning, a flat-screen TV, and en-suite facilities. Savor artisanal dishes at the Bōkan Restaurant, Bar, and Roof Terrace, offering a fusion of local and European cuisines.

Convenient Services and Nearby Attractions

Benefit from free WiFi, 24-hour front desk, and room service with hot dishes and snacks. Explore Greenwich Park and Tower Bridge just a few kilometers away. Book your stay at Novotel London Canary Wharf for an unforgettable experience.

Important information:

Please note the property currently does not accept cash payments but only bank cards.

Should guests wish to eat at the restaurant or visit the bar they are advised to reserve a table in advance.

The credit card used for booking must be presented together with a valid photo ID at reception upon the client's arrival.
Please be advised that we do not accept contactless payments, Apple Pay or Google Pay.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please note, for prepaid reservation, the full amount of the stay will be charged at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Video

Guest Reviews

8.8
Based on 5283 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
M
Mohamed • couple • mt
10
2026-06-13 • via Nuitee
M
Mary • couple • gb
9
We would happily return to the Novotel if we were in Canary Wharf.
Pros:

Never been to Canary Wharf before but really enjoyed the location. We loved being on the 33rd floor with great views all round including the Thames.The rooftop bar was fab with again great views and lovely cocktails.
The staff we dealt with were exceptionally helpful and friendly giving us good directions and answering all other queries we had 🌟

Cons:

Only little issue was the cafe toilets were out of use and we had to go a few floors up to get to toilets. Not really a big problem.

2026-06-13 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-06-13 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-06-13 • via Nuitee
A
Alfie • couple • gb
10
very good,friendly staff
Pros:

good area

Cons:

nothing

2026-06-12 • via Nuitee
C
Cook • couple • gb
9
2026-06-10 • via Nuitee
P
Powrniha • solo_traveller • gb
4
Mid
Cons:

Air con that works properly, clean towels in the spa changing rooms

2026-06-10 • via Nuitee
H
Hayley • extended_group • gb
8
Good place to stay but don’t expect much hospitality
Pros:

Good location, nice room size and comfortable.

Cons:

Staff are not really hospitable. They are not rude, just transactional.

2026-06-10 • via Nuitee
F
Francesco • solo_traveller • gb
9
2026-06-08 • via Nuitee
A
Ashley • couple • gb
10
Great weekend in London
Pros:

Lovely room/staff/rooftop bar

Cons:

Unable to get Ubers!

2026-06-08 • via Nuitee
M
Mark • couple • gb
8
2026-06-07 • via Nuitee
K
Kwan Yee • couple • au
8
2026-06-07 • via Nuitee
J
Joan Baptista • solo_traveller • lu
10
2026-06-07 • via Nuitee
P
Paulina • couple • gb
4
2026-06-07 • via Nuitee
M
mat • solo_traveller • gb
9
2026-06-07 • via Nuitee
C
Charlie • couple • gb
10
2026-06-06 • via Nuitee
D
Deshayne • couple • gb
10
2026-06-05 • via Nuitee
N
Nadiye • family_with_children • gb
9
2026-06-04 • via Nuitee
N
Natasha Mulenga • couple • gb
10
Amazing! Thank You
Pros:

Views from my room were the best!
Didn’t expect them at all
The pool so pretty

Cons:

The pool water cold
Doesn’t matter if it’s summer
Surely it should be warm

2026-06-04 • via Nuitee
O
Osimagheme Jude • family_with_children • gb
10
2026-06-03 • via Nuitee