Sherwood Queenstown

Hotels
•
Independent Collection
8.1 (3404 reviews)
554 Frankton Road, Goldfield Heights , Queenstown , NZ

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Business center
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent restaurant / Michelin-starred dining
Friendly, helpful staff and quick responses
Great location and views
Quality bedding and comfortable bed noted by some
Good breakfast and tasty meals
Well-considered eco/sustainability ethos
Amenities such as private sauna and streaming tablet
Cons:
Uncomfortable beds reported by multiple guests
Dated bathrooms; shower temperature control problems
Limited or tight rooms for families
Some noise and poor soundproofing
Parking can be limited
No in-room TV in some rooms; missing room utensils/decaf requests

Categories

Cleanliness
6.8
Mixed signals: generally acceptable housekeeping but specific issues reported (mould in a bathroom corner, extractor fan not working) lowered the score.
Service
9.2
Consistently praised: friendly, helpful reception and quick responses to issues; staff and service frequently described as excellent.
Location
9
Very positive: close to Queenstown centre/family, great views and convenient for activities; location repeatedly highlighted as a strength.
Room Quality
7
Mixed to below-expectation: some rooms comfortable with quality bedding, but multiple reports of uncomfortable beds, dated bathrooms, small/narrow family rooms, noise and poor soundproofing.
Amenities
8.3
Strong amenities overall (on-site Michelin-starred restaurant, private sauna, tablet streaming, good internet radio), though some practical gaps (no in-room TV in some rooms, limited parking).
Value for Money
8.4
Generally seen as good value by several guests; positive mentions of worth and quality dining enhance perceived value despite some room shortcomings.
Food and Beverage
9.5
A clear highlight: excellent restaurant (Michelin recognition), very tasty breakfast and dinner repeatedly praised.
Overall Experience
6.6
Varied: many repeat visitors and strong positives around dining and service, but meaningful disappointments for some (uncomfortable beds, dated bathrooms, noise and shower issues) brought the overall experience down for those guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:18

Property Description

Eco-Friendly Retreat Overlooking Lake Wakatipu

Tranquil Escape with Sustainable Features: Sherwood offers a serene getaway with a bicycle track and vegetable garden, perfect for eco-conscious travelers.

Artfully Designed Rooms with Local Touches: Experience refurbished rooms adorned with commissioned artworks and recycled materials, along with NZ organic tea and coffee, and a minibar featuring homemade sodas and local wine.

Culinary Delights and Entertainment: Indulge in fresh organic produce from the on-site gardens, paired with natural local wine and craft beer, while enjoying live music performances and wellness activities.

To immerse yourself in this unique eco-friendly experience at Sherwood, book your stay now.

Important information:

Please note that there is a 2.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3.5% charge when you pay with an American Express or Diners Club credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

8.1
Based on 3404 reviews
Cleanliness: 6.8
Service: 9.2
Location: 9
Room Quality: 7
Amenities: 8.3
Value for Money: 8.4
Food and Beverage: 9.5
Overall Experience: 6.6
E
Erina • couple • au
9
Great quiet spot just out of the way of the busy city but close to main roads and amenities
Pros:

Free hour session in their sauna for guests (needs to be booked at reception. The sauna is kept quite hot- probably about 70-75°C and we only lasted half of our booked 60minutes)
Room in the lodge was nicely decorated with recycled materials (curtains are partially made of old military blankets) and an aesthetic of industrial boho was a cool change of pace to what we have stayed in elsewhere.
Bathroom is nice and spacious as is the room overall.

Cons:

Bed is very low to the ground and the wall is lined with a recycled black foam or cork board that acts as bedhead area did flake off a bit when knocked.

Parking is tight and spots are unallocated.

The place says they are committed to ensuring that they’re lowering their environmental impact (the use of recycled materials, opting for a natural or environmentally conscious design/aesthetic) however they leave the lights permanently on in empty rooms. We noticed we had no immediate neighbours for both nights stay, and the lights never went off, even when we had a 4am start, the rooms were still aglow.

2026-10-14 • via Nuitee
V
Varuna • couple • au
8
Pros:

Great view from the room

Cons:

It wasn’t easy to bring your baggage specially if they’re heavy

2026-10-11 • via Nuitee
J
Jacob • couple • au
10
Great hotel with a very nice restaurant using food grown on site. Comfortable and eco-conscience.
Pros:

The beds were very comfortable, we had a small issue with the hot water. Reception contacted us about it before we told them and upgraded us to a bigger room. Very nice restaurant on site and overall a good and eco-conscience hotel.

Cons:

Not much to not like. No TV's in the room but that can be nice. No allocated parking so not always a park outside your room but plenty of free parks.

2026-10-10 • via Nuitee
A
Andrew • solo_traveller • au
2
Pros:

It was a roof over our head and had a bed.

Cons:

No TV, accommodation was very outdated, the restaurant was overrated food was not to standard and so expensive. For a supposed Michelin star rated restaurant using pre made breads, what a joke.

2026-10-07 • via Nuitee
H
hill • couple • au
5
underwhelming
Pros:

location and restaurant

Cons:

The room was very loud, thin walls, the heat control didnt work well so it was too warm, staff were often rude or simply not interested in solutions when presented with an issue, while I feel that the recycling approach to the renovation is unique I also feel that when you host a michelin rated restaurant on your premises a certain level of treatment is expected. That was not our experience at all we felt like we were staying in a roadside motel.
Also if you arent going to renovate the bathrooms please make sure that you stand by this decision and share with your guests what to expect. I found the lack of photos slightly dishonest.

2026-10-07 • via Nuitee
G
Gay • family_with_children • nz
9
Loved the rooms, curtains, outdoor play area. The amazing restaurant! Staff were lovely! Electric car we could rent. So
Pros:

Groovy decor, warm, comfortable bed.

Cons:

Couldn’t find a dish cloth to wipe the bench. Otherwise everything we needed.

2026-09-19 • via Nuitee
G
Gisela • couple • nz
8
Good stay
Pros:

Good location, friendly service

Cons:

Interiors are dated

2026-09-19 • via Nuitee
J
Jennifer • couple • au
6
2026-09-15 • via Nuitee
D
Desiree • couple • nz
7
Always a fun time
Pros:

I love the ethos of Sherwood sustainability and we love the restaurant

Cons:

The Reno

2026-09-14 • via Nuitee
J
Jantine • couple • nl
7
Schone kamers goede locatie
Pros:

De kamer was schoon en goede locatie

Cons:

De kamer is heel gehorig, je hoort de buren letterlijk praten. De prijs/kwaliteit verhouding.

2026-09-13 • via Nuitee
R
Rose • family_with_children • au
9
2026-09-13 • via Nuitee
L
LISA HALFORD • extended_group • nz
8
2026-09-09 • via Nuitee
M
McKay • couple • nz
2
Unpleasant
Pros:

The staff. Good shower.

Cons:

I would rate the room we were first given as a $50 a night back packers accomodation. We were given a slightly better room when we complained to the manager but the room was still very sub standard. No tv , no comfortable chairs, very basic decor. Not happy and would never recommend to anyone

2026-09-08 • via Nuitee
L
Laddawan • extended_group • th
6
2026-09-08 • via Nuitee
J
Jana • extended_group • nz
4
Overall very dissatisfied with accommodation given the price and rating. Would not recommend.
Pros:

Location was okay - however only useful if using rental car. Rooms were ready early so check in was fast

Cons:

Service mediocre. Facilities minimal. Not very kid friendly. Water was out for half a day. Rooms very old. And for price , could do with investment improvements Bed leg was broken and they just stick a brick under it for our entire stay, bed was on a lean.
Staff are quite rude and not very hospitable.
Very little amenities or facilities available for basic functions in room. Multiple powerpoints don’t work. No tvs and no alternative activities. Restaurant lovely but no realistic for everyday dining.

2026-09-06 • via Nuitee
H
Hei Man • couple • nz
10
2026-09-06 • via Nuitee
T
TruskingerC • solo_traveller • gb
7
Bit pricey for quite outdated rooms
Pros:

Nice view, bed was fairly comfortable and room had great luggage storage esp for ski bags.

Cons:

Bathroom is extremely outdated.

2026-09-01 • via Nuitee
G
G_Gr • solo_traveller • hk
8
Pros:

The sauna was good and the staff helpful

Cons:

No slippers/ no toothpaste and toothbrush in the room

2026-09-01 • via Nuitee
T
Tessa • couple • au
10
2026-08-30 • via Nuitee
A
Alicia • solo_traveller • au
8
Great
2026-08-29 • via Nuitee