Good Hotel London

Hotels
8.2 (4579 reviews)
Western Gateway , London , GB
+44 20 3637 7401

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location (Docklands, close to DLR and transport)
Friendly, helpful and outstanding staff
Very good/busy breakfast in many reviews
River / river-view rooms and scenic setting
Clean, attractive decor and unique concept
Rooftop bar and pleasant facilities
Cons:
Rooms and bathrooms are small
Thin walls and night-time noise (school groups mentioned)
Bathroom privacy issues (frosted/glass doors, no lock)
Breakfast can be repetitive or run out; limited vegan options
Dull/low lighting in public areas and some rooms
Occasional cleanliness lapses in public toilets; limited parking

Categories

Cleanliness
8
Generally described as very clean in multiple reviews, though isolated incidents reported (overflowing bins, dirty public toilets) that lower the score slightly.
Service
9.2
Consistently praised: outstanding reception staff, friendly/helpful team, staff often went above and beyond — one of the hotel's strongest points.
Location
9.4
Multiple positive mentions: excellent Docklands location, close to Royal Victoria DLR, good transport links to central London, nearby shopping and restaurants; river views are a highlight.
Room Quality
7.2
Rooms are described as small with compact bathrooms, thin walls and privacy issues (frosted/glass shower doors, no lock), but beds are comfortable and decor/uniqueness are often praised.
Amenities
7.8
Rooftop bar and some facilities are well-liked, but guests note dull lighting, lack of shelving in bathrooms, limited parking and some operational/stocking issues in busy periods.
Value for Money
7.6
Mixed signals: several guests find the price acceptable and the concept innovative, but small rooms, breakfast/service hiccups and noise issues temper perceived value.
Food and Beverage
7.8
Breakfast is commonly praised as very good, but some complaints about repetition, items running out, timing/capacity issues and limited vegetarian/vegan options.
Overall Experience
8.6
Overall very positive — many would happily return; unique, fun concept with excellent staff and great location, offset by small rooms, occasional cleanliness/service hiccups and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:17

Property Description

Waterfront Location and Rooftop Terrace:
Good Hotel London offers a unique experience with its picturesque waterfront location and a stunning rooftop terrace providing panoramic views of the city.

Modern Rooms with Unique Decor:
Each room at Good Hotel London is elegantly designed with modern decor, custom-made furniture, and en suite bathrooms. While enjoying the water or city views, guests can relax with fluffy down pillows and take advantage of amenities such as in-room safes, work desks, and free WiFi.

Community Impact and Social Responsibility:
Beyond its luxurious amenities, Good Hotel London stands out for its social business initiative. By staying at the hotel, guests directly contribute to training unemployed locals in London and supporting education for disadvantaged children in Guatemala.

Book your stay at Good Hotel London today and be a part of this meaningful cause.

Important information:

Smoking in the unit will incur an additional charge of GBP 200.

Please note that the King Room with Roll-In Shower - Disability Access doesn't have windows.

Our rooftop is open during Spring and Summer, weather permitting.

Extra beds are available upon request for an additional charge of EUR 50 per bed, per night.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Guest Reviews

8.2
Based on 4579 reviews
Cleanliness: 8
Service: 9.2
Location: 9.4
Room Quality: 7.2
Amenities: 7.8
Value for Money: 7.6
Food and Beverage: 7.8
Overall Experience: 8.6
R
Ruben • couple • gb
8
Pros:

I had a really good and comfortable stay at the Good Hotel London. The staff were very friendly and welcoming, and the room was stylish, modern, and very clean.

Cons:

The only downside for me was that the room didn’t have a window, which made it feel a little claustrophobic at times. Other than that, I really enjoyed my stay and found it to be a comfortable and pleasant experience.

2026-09-19 • via Nuitee
P
Pauline • couple • gb
10
2026-09-19 • via Nuitee
H
Helen • solo_traveller • gb
10
2026-09-19 • via Nuitee
Y
Yuriy • couple • ua
10
Pros:

Все гарно. Розташування і сервіс.

Cons:

В помешканні не було вікон і про це не попередили

2026-09-19 • via Nuitee
T
Toby • solo_traveller • gb
10
Fantastic! Will be back!
Pros:

Price, location, staff and amazing room (with free upgrade, complimentary chocolate and a lovely note).

Cons:

Nothing

2026-09-18 • via Nuitee
B
Burgess • couple • gb
9
Brilliant hotel, enjoyed our stay.
Pros:

Excellent location, beautiful spot by the river, staff were helpful and friendly. Loved learning more about the hotels history. Great sized rooms. Brilliant service.

Cons:

Would like to see more vegan options on the menu including breakfast options too.

2026-09-17 • via Nuitee
P
Pedro • couple • pt
7
2026-09-17 • via Nuitee
L
Lyndsey • solo_traveller • gb
9
Pros:

The staff are always really friendly and it’s great value for money, clean and everything you need in a hotel in London.

2026-09-17 • via Nuitee
O
Olivia • couple • gb
9
2026-09-17 • via Nuitee
L
Laura • couple • gb
9
Great rooms, really nice style and good bar/ restaurant, lovely colleague
Pros:

Easy to get to, clean, great room

Cons:

Rooms were a little bit noisy

2026-09-17 • via Nuitee
K
Karen • solo_traveller • gb
10
Nice option if u are working/visiting the excel
Pros:

Great location - next to Excel
Nice friendly staff
Clean and comfortable room

Cons:

No recommendations. Everything was as expected.

2026-09-17 • via Nuitee
N
Noor • solo_traveller • jo
4
Cons:

no refrigator in the room
iron is not working
small room with not much clean
water was not provided every day
no phone to call reception

2026-09-16 • via Nuitee
C
Clarisse • solo_traveller • gb
10
Perfect venue
Pros:

The location is perfect, offering a lot to do around. E.g. cable cars, London Excel, walk along the river etc

Cons:

The food at the hotel could be better. I ordered a steak the 1st night which cost me £32 and I couldn't eat it. Not the best steak I've had in life.

2026-09-16 • via Nuitee
E
Elona • solo_traveller • de
7
Pros:

The location was very good. Everything with Underground Transport accessable. The area was beautiful. The view from the hotel was really nice.

Cons:

The room where small vor the value that you pay for one night.

2026-09-16 • via Nuitee
S
Steven • couple • gb
7
2026-09-16 • via Nuitee
M
Michael • solo_traveller • de
5
Gute Lage kleine Zimmer
Pros:

Lage am City Air Port

Cons:

Sehr kleine Zimmer

2026-09-16 • via Nuitee
B
Benjamin • solo_traveller • nz
7
2026-09-16 • via Nuitee
C
Cinzia • couple • it
10
Semplicemente meraviglioso
Pros:

Meraviglioso il concept benefico.

Cons:

Niente, è perfetto per un concerto all’arena.

2026-09-16 • via Nuitee
C
Chanelle • couple • gb
8
2026-09-16 • via Nuitee
N
Nicole • couple • ie
4
2026-09-15 • via Nuitee