Leonardo Plaza Cypria Maris Beach Hotel & Spa

A most amazing time in this Hotel ,we spent 10 days in here ,we had room 005 with our swim up.The accomodation was beautiful,we could not of asked for more ,All the staff were lovely from the reception,bars . restaurants,they could not of been more helpful ,in the main restaurant,a big thankyou to Fatullah,who went above and beyond for me,and was a delight to see every time.
Another big shout out to say thankyou to Both Tamara and Anastasia,who were the Guest Relations Staff ,These two ladies were amazing so helpful with me especially as I had a medical diet ,so they ensured I had food available for me when I Dined in the main restaurant,Tamara even went and kindly got me decaf tea bags as I could not find any,so this was greatly appreciated.The most amazing act they did was arrange a lovely restaurant venue for our wedding anniversary,it was so nice.We will. Definitely be coming back again , hopefully Oct ,

We have had the most fantastic stay here! The food is genuinely good and high quality—completely defying the usual "average" standard you so often get at all-inclusive resorts.

If you are visiting, we highly recommend upgrading to the Deluxe package. It is absolutely worth every penny! Having our own reserved sunbeds waiting for us every morning completely took the stress out of our pool days, and the access to premium drinks made the whole experience feel incredibly luxurious.

What truly made our vacation unforgettable, though, was the spectacular service. Three staff members completely stole the show and made our trip:
- Jonathan (Poolside Service): Jonathan is a true professional with a genuinely kind heart. He was incredibly attentive from the moment we arrived and amazingly remembered our exact drink order from day one. He always had our best interests at heart, constantly checking in to ensure we were happy and perfectly looked after.
- Ermos (Poolside Service): Ermos brought so much joy to our days! He is incredibly knowledgeable about the resort, but what we loved most was how he always joked around with us. He has a wonderful, fun personality that instantly made us feel comfortable and completely at home.
-Gourav (Lifeguard): Gourav has a truly clean heart and goes above and beyond what you expect from a lifeguard. He is deeply committed to ensuring that absolutely everyone feels safe, welcomed, and appreciated. He genuinely went out of his way to be incredibly friendly, polite, and respectful to us every single day, which meant the world to us.

Management should be incredibly proud to have Jonathan, Ermos, and Gourav on their team. They turned a great holiday into a perfect one. We will definitely be back!

We had an absolutely wonderful stay at the hotel!
Everything was perfect, but the service truly stood out.
A special thanks to Foroulla, who was incredibly kind and welcoming.
Her attentive and warm hospitality made our experience so memorable.
We highly recommend this place and will definitely be back!

10/10! Everything was absolutely perfect from beginning to end. The service, atmosphere, and attention to every detail exceeded our expectations. A huge thank you to Tamara and Anastasia, you are both amazing! Wishing you continued success, happiness, and all the best. We truly appreciate everything you did for us and can’t wait to come back!

Fotoulla is the best weiter in restauarant. We love here very mrch... Thabk you for the service..

התמורה לתשלום היתה מקסימלית, בחדר האוכל אירחה אותנו פוטולה, לה אנו רוצים להודות באופן מיוחד על יחס חם ואישי, לא רק לנו אלה לכל האורחים. תודה ויישר כח

First visit to Cyprus and there were good points and issues with this hotel. We went standard All Inclusive and there was no need to upgrade. First, the positives -
1. Buffet selection was excellent, with very high standards and selection across all courses.
2. Staff were prompt to collect used plates/cutlery.
3. Standard of drinks was of high quality, particularly the huge selection of cocktails available.
4. Pool area was lovely, albeit a little overcrowded in grassy areas.
Now for the not so good....
1. It was impossible to get into any of the a la carte restaurants because they booked up so quickly. But when passing the Italian for example on a day we were told it was full, there was actually lots of tables empty. It didn't add up. Disappointing to say the least.
2. Cleaners were very noisy in the mornings, shouting down the corridors. I reported it twice, but it continued all week.
3. Pool bar staff were not friendly at all. No interaction, banter or even a smile. I felt like I was an inconvenience to them.
4. Check in was poor. Just 1 man at desk, shouting hotel instructions to us all. Not ideal and not the best first impression. More staff required at check in for this to ensure we all have a basic understanding of how the hotel works.
5. Bed in room was far too hard.
Would I return? Unlikely, mainly because I didnt feel rested because of the poor level of sleep due to bed and noise from maids.

We are still at the hotel, we fly home tomorrow, and i just want to say what a wonderful hotel and wonderful staff! Before coming out i saw some reviews and was started to doubt my choice of hotel. I really didnt need too! This was a surprise holiday for my husbands 40th and we have had the best time!
Firstly the staff here are just incredible! The young lad that serves around the pool and at the pool bar, Ermos, what a great young lad! Always so polite and always talking to us. Never walks past without saying hello. Absolute credit to him and what a credit to the hotel. Jonathan, works at the pool bar and in the lobby of an evening, again what a great guy! So lovely and always makes sure you have a full drink. Enjoy seeing him everyday as hes such a nice guy. Again massive credit to the hotel and i hope they are told this. Maria who gives out the towels and reserves your sunbed, what a lady! Soo welcoming and lovely! Massive credit to the hotel this lady! Absolute superstar!
Drinks were spot on (we upgraded to deluxe, which i would 100% recommend) we reserved our sunbeds for the week and had branded drinks, also sea view room which the views were amazing!
Food was good, i can be abit fussy so do wish there was a few more choices but that did not put us off. Still good food. Also they have ala carte restaurants too if you want to change it up. The pool areas are always clean and at 6pm you have the staff going around the pool cleaning and putting the sunbeds back and umbrellas down etc. Around the pool can get slippy and the staff do try thier hardest to keep all areas water free but is hard when everyone is on and out the pool. The beach is just a few steps away and the sea is so refreshing!
The entertainment is what you make it. We actually enjoyed it and its not as bad as everyone was making out. You are also walking distance to the harbour too.
Honestly we cannot fault our stay here! Weve enjoyed it so much we want to come back. Rooms are also really nice and the beds are so comfortable! Always have water in the room everyday! At the end of the day a holiday is what you make it, but the negative reviews on this hotel i do not understand at all. Amazing hotel and amazing staff and an amazing stay! Thank you Leonardo plaza! We will definitely be back! THANK YOU ☺️

Amazing holiday

Brilliant staff, lovely food and lots to do

Highly recommend

Firstly the hotel is great and there isnt many faults but for the price you pay I think these things need to be looked into.

1. The band system is absolutely ridiculous! Everyone should be entitled to the same drinks, why am I having to have off brand drinks and not allowed proper Pepsi max when spending £2300 for 2 of us. Also I cant eat the snacks in the cocktail bar at lunchtime because again I'm not a purple band.

2. Reserving beds was the worst ive ever seen it. I was there for 8 nights and not once could I sit by the pool. I was up by 0930 every morning and they were all taken. And people paying to reserve a bed for the whole week? Again this paying system was ridiculous.

3. Entertainment in the hotel was pretty poor, not much happened all week and the outside bar wasn't used very well.

Positives

The hotel is extremely comfy inside and out , all of the workers are so friendly and happy to help with everything you ask for. Id definitely come again but the tier system in this hotel is a full on scam.

Food is unbelievable and some of the best ive eaten in a hotel. 4 different restaurants all offering different styles foods aswell as the buffet which was so fresh and tasty.

I want to say that I really enjoyed my stay at the Hotel it was an exceptional experience, and I will definitely return. However, I do want to mention that I paid for a Premium room because I was there on my honeymoon with my fiancée and wanted to surprise her. In my booking request, I asked if it might be possible to do something small to delight her like chocolates, wine, or something to mark the occasion. I had certain expectations of the hotel, but unfortunately, that didn't happen. Furthermore, the bathroom walls were peeling I expected a decent room without peeling walls or rusty metal on the door and shower frame. This is something that could be improved. Thank you very much.

We both had a truly amazing time. The hotel was beautiful with lovely little touches and the staff great .

The food was out of this world 🌍 fully recommend this hotel to any couples

Ήταν όλα εξαιρετικά!

This was my 4th year here. Last year wasn’t the best but we decided to give it another chance. I know sometimes all of the little things add up and make for a very negative review so I am going to just list the negatives as they are and the positives. Will probably be a long review but an honest one. I definitely won’t be going back, but maybe it is because I have been so many times and each time it has got slightly worse and not met the expectations of our first fantastic experience. There is new management so lots of changes.
1. Room met all of our needs, but mirrored wardrobe door was missing so no full length mirror and only 4 hangers. Stayed for 10 nights and bed linen wasn’t changed once.
2. Was sitting in the outside area of the lobby bar playing cards one evening with a friend who lives in Paphos (who paid for their drinks while they joined us). A security guard from the hotel entrance came up and asked to see my wristband which I showed him. He then returned 2 minutes later asking for my room number. Was very uncomfortable especially in front of other guests.
3. The entertainment has gone downhill badly! Chris Andre was as usual amazing but the two other acts (fire show and elvis) are on at the same day and time in different locations, so it was one or the other. The pool bar used to be such fun, but now it is just the fire show once a week and “soft music” from the bar the other days. No dj anymore. Also the lobby bar is like a school disco, the minute the entertainment ends, all of the lights come on full blast, signalling to go to bed. Did ask reception about it and they said the manager had it on a timer so there was nothing they could do.
4. The last 3 years the service during the day around the pool and beach has been lovely. Empty cups cleared away, fruit platters brought around, shots offered (both alcohol and non alcoholic) staff always getting drinks if they see you don’t have one. This year it was non existent. The staff at the pool bar has halved at least.
5. The beach was dirty. There were glasses, bits of fruit from cocktails, straws and straw wrappers there for 3 days on the trot. Sunbeds all over the place as they had been left the day before. I know people should clean up after themselves (as I do) but obviously some don’t! I spoke to guest relations about it as it had always been spotless every other year, but was told it is a public beach and not their responsibility even though the guests use it.
6. We have always been allowed to take a bit of pizza, giros, chips or whatever from the snack bar to our sunbed at the pool or beach. This year it was like a police state when it comes to snacks! If anyone sees you step outside of the snack bar perimeter even chewing your last chip you are jumped on and shouted at! Felt like I was at school!
7. There was a young couple there with a Pomeranian dog. I have dogs of my own and love them, but I don’t want to hear it in the restaurant at breakfast, lunch and dinner barking constantly for food from its owners. Asked at reception and apparently they are animal friendly for pets under 3 Kilos. Since found out from other guests it was the CEO’s daughter on holiday, so not sure if the policy applies to all guests.. Get told off by the staff if you give the few little cats that loiter around, not bothering anyone, a few tidbits though (even though I am sure they are doing an excellent job at keeping unwanted vermin away)
8. The main areas of the hotel are nice but some areas are a bit tired. As I said previously our room had mirrored wardrobe door missing and the room we eventually got to have half hour in to shower and change before we left had a very bad leak in the panel above the shower and the bottom of the bathroom door had rotted away so they had nailed a bit of hardboard to it which had also come away and rotted.
8. There are 2 guys who work in the giros snack bar. The younger fella (Cypriot I think) is so lovely, but the other man is actually so rude and abrupt to the point u don’t even want to go there! How he has a job working with the public is beyond me tbh!
POSITIVES
1. The set up of the hotel is brilliant. Everything is only a few minutes away from each other. U can go from beach to pool, restaurant to pool bar, room to reception etc very easily and quickly, which was one of the major factors for us. This is probably a personal opinion after years of going to family hotels with 15 pools and 7 restaurants etc lol. Only thing I would say they need infrastructure wise is some toilets down by the pool bar and beach as it is a bit of schlep to get to the loo from there.
2. The consistent staff that have been there from our first year are amazing. Maria at the towel and pool area is an angel. Our room cleaner was so lovely. Theo and Nancho at the club greet us every year as old friends and do everything they can to ensure all guests have an amazing experience. Missed the barman Majic this year as part of the “terrific trio” as we called them. Wasn’t the same without him.
3. Food is always fresh and delicious (came home with an extra half a stone to prove it lol). The main restaurant staff and the staff in the Italian and Greek were also superb as was the food. Can’t comment on the Asian restaurant as I have never been there, but it looks delicious if that is your taste.

As I said, this is my honest review and maybe a bit biased as I have seen it when it was very different. Either way I wouldn’t say avoid it, overall it is ok.

My stay here was okay. The place needs updating as many of the locations in the hotel were run down and needed repairing or fixing in some way. The staff in all the restaurants and bar were outstanding and extremely helpful, especially Sandeep, Madan, Parthap and Deepak. The manager at the main bar (with long plait) was very pleasant always and very happy to help make our stay pleasant. There was no assistance to help with sunbeds, often looking for someone to help with parasols that needed moving on the grass. The staff at the main desk also need to up their game as they are far from pleasant or helpful. They come across abrupt and not very courteous. Our check in was late and not the most welcoming to the point we had to ask for our luggage to be taken up for us as it was not a service that was automatically offered. We were travelling with a couple in their 70's but nothing was considered. The front desk staff are not what I would call approachable or welcoming compared to other hotels that are rated 3 star plus.

We have had a truly wonderful stay at the Leonardo Plaza Cypria Maris Beach Hotel, and I would like to express my sincere appreciation to the exceptional staff who made our holiday so memorable.

A special thank you goes to Yiannakis, the Bar Manager, and Michalis, the Restaurant Supervisor. Their professionalism, warmth, friendliness and genuine commitment to guest satisfaction were outstanding. Nothing was ever too much trouble, and they consistently went the extra mile to ensure we felt welcome and well looked after.

I would also like to recognise all the members of staff who cared for us throughout our stay. Every interaction was met with a smile, kindness and a willingness to help, creating an atmosphere that made us feel valued from the moment we arrived until the day we left.

The management of the hotel should be extremely proud to have such dedicated and hardworking employees. They are a credit to the Leonardo Plaza Cypria Maris Beach Hotel and play a significant part in making it a place guests want to return to and recommend to others.

Thank you all for making our holiday so special. We wish Yiannakis, Michalis and the entire team every success for the future, and we would not hesitate to highly recommend this hotel to anyone looking for outstanding service and genuine hospitality.
Mr and Mrs Singh
Room 302