Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Beautiful property
Great food and beverage
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
7.15
The ambiance and entry areas show neglect, such as a non-functional fountain and dirty surroundings.
Service
9.15
Some staff were friendly, but poor training led to disorganization and inadequate guest support.
Location
10
The hotel is situated in a beautiful area, enhancing the overall experience.
Room Quality
7.65
Issues with the crib, cold temperatures, and insufficient bedding significantly detracted from room quality.
Amenities
10
The property boasts beautiful surroundings and facilities, despite maintenance issues.
Value for Money
9.65
Given the location and amenities, the hotel offers reasonable value despite the service challenges.
Food and Beverage
10
The food at the restaurant was great, contributing positively to the stay.
Overall Experience
10
Overall, despite some negatives, the beautiful property and good food created a pleasant experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:54

Property Description

Discover the soothing luxury of Hotel Casa Palmela, nestled within the beauty of Setubal's regional park.

Spa Retreat
Pamper yourself in our serene spa, offering a range of rejuvenating massages, body treatments, and facials tailored just for you.

Recreational Amenities
Dive into relaxation with our two outdoor swimming pools or explore the scenic surroundings on our rental bicycles, ensuring an unforgettable experience.

Culinary Delights
Savor delectable dishes at our on-site restaurant, or enjoy round-the-clock room service. Don't forget to unwind with a refreshing drink from our poolside bar or one of our two inviting lounges.

Immerse yourself in a world of comfort and indulgence — book your stay at Hotel Casa Palmela today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pet max weight (per pet) in lb is 44

See all policies

Location

Guest Reviews

9.2
Based on 51 reviews
Cleanliness: 7.15
Service: 9.15
Location: 10
Room Quality: 7.65
Amenities: 10
Value for Money: 9.65
Food and Beverage: 10
Overall Experience: 10
G
Gabor • couple • pt
10
The best romantic getaway from Lisbon you could wish for
Pros:

This is probably the best hotel I ever stayed in. First of all, the staff is extremely helpful and friendly, they really go out of their way to help you with everything you may need. The property is gorgeous, the pool is refreshing and clean, the rooms and beds are comfortable, even the bath soap smells amazing. They really pay attention to all the details. Stay here, you won't regret! I stayed with my girlfriend and she loved it. We are already planning to be back :)

Cons:

Everything was perfect.

2026-05-22 • via Nuitee
O
Oristanese • solo_traveller • fr
9
Un domaine calme et superbe près de Lisbonne
Pros:

Un très beau domaine dans les vignes. Une adaptation à sa fonction d’hôtel en conservant sa personnalité initiale. La qualité du service. Personnel nombreux et efficace. Disponible et souriant. La conservation des abords de style champêtre. Le prix et les prestations offertes.

Cons:

Rien.

2026-05-20 • via Nuitee
C
Cosmina • couple • ro
9
2026-05-13 • via Nuitee
E
Elisabete • couple • pt
10
Uma experiência a repetir brevemente
Pros:

O ambiente acolhedor, os funcionários fantásticos.
A comida maravilhosa.
A paisagem deslumbrante

Cons:

Estar pouco tempo, apenas fiquei 1 noite

2026-05-13 • via Nuitee
M
Miguel • solo_traveller • pt
10
Pros:

Praticamente tudo mas em particular o sossego e a simpatia do staff

Cons:

As almofadas

2026-05-10 • via Nuitee
C
Christian • couple • de
9
2026-05-10 • via Nuitee
M
Myrtha • couple • ch
9
Eine Traumadresse für Geniesser
Pros:

Nach einer Portugal-Rundreise haben wir die letzten zwei Tage vor unserem Rückflug hier verbracht. Das war eine sehr gute Entscheidung!
Wir wurden herzlich willkommen geheissen und fühlten uns gleich wohl. Das Hotel ist ein Juwel und die paradiesische Umgebung inmitten von Rebbergen ist ein Traum. Das Abendessen im hoteleigenen Restaurant war eine Überraschung auf Gourmet-Niveau.
Sollten wir wieder einmal in der Nähe sein, dann würden wir auf jeden Fall wieder hier logieren.
Alle Mitarbeitenden inkl. Hotelleitung verdienen ein grosses Lob. BRAVO!!!👏

Cons:

Unsere Rücken hätten sich eine bessere Bettenqualitär gewünscht. Die Matratze war ziemlich hart und die Bettdecke sehr schwer.

2026-05-09 • via Nuitee
S
Søren • couple • dk
8
2026-05-05 • via Nuitee
M
Margarida Melo Santos • solo_traveller • pt
10
Pros:

Pequeno almoço e serviço excelentes. Envolvente maravilhosa

2026-05-04 • via Nuitee
L
Loic • family_with_children • fr
10
Excellent à tous points de vue - lieux magnifique, chambres très confortables, personnel au top!
2026-05-04 • via Nuitee
U
Uta • couple • ch
7
schönes, sehr gut gelegenes Hotel mit speziellem Ambiente;
Pros:

Lage des Hotels sehr schön umgeben von Weinbergen, Zimmer liebevoll eingerichtet und sauber, Nachtessen sehr fein, Frühstück spärlich

Cons:

Frühstück

2026-05-03 • via Nuitee
J
John • couple • pt
10
Pros:

Great staff, quiet and elegant facility

2026-04-30 • via Nuitee
F
fcbarros • solo_traveller • pt
8
Pros:

Localização
Quarto
Peq almoço

Cons:

Staff welcome drink
Staff pequeno almoço

2026-04-27 • via Nuitee
R
Robert • solo_traveller • nl
10
Pros:

Uitstekende dienstverlening en zeer persoonlijke aandacht! Overheerlijk gedineerd!

2026-04-23 • via Nuitee
B
Brendan • couple • pt
5
Initial great experience but marred by management bad response to my food poisoning issues
Pros:

The beautiful building the comfort

Cons:

Too close to a busy road
I also had food poisoning and the manager didn’t deal with in a professional manor

2026-04-23 • via Nuitee
F
Frangipanii • solo_traveller • ch
9
Luxeriöse Ruhe
Pros:

Absolute Toplage, wenn man Ruhe in der Natur sucht. Super Essen und zuvorkommender Service.
Das Zimmer war sehr gepflegt und man ist Nahe am Naturpark.

Cons:

Aufgrund der Nebensaison war verständlicherweise nicht der ganze Umschwumg im Schwung. So wirkte z. B. der Spa etwas vom Winter eingenommen von aussen.

2026-04-15 • via Nuitee
S
Saraiva • couple • pt
10
Pros:

Excelente

2026-04-14 • via Nuitee
T
Tim • solo_traveller • us
8
Lovely place, lovely people. Perhaps the plumbing could stand a little bit of rehab.
Pros:

The location was wonderful, the staff was superb. Very helpful, kind and courteous.

Cons:

The room had a slight smell of sewage about it. I wonder if the sewage system was working properly. It was pretty minor, but still noticeable.

2026-04-12 • via Nuitee
T
Taisiia • family_with_children • it
10
2026-04-10 • via Nuitee
L
Lediane • couple • nl
10
2026-04-09 • via Nuitee