Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Beautiful property
Great food and beverage
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
7.15
The ambiance and entry areas show neglect, such as a non-functional fountain and dirty surroundings.
Service
9.15
Some staff were friendly, but poor training led to disorganization and inadequate guest support.
Location
10
The hotel is situated in a beautiful area, enhancing the overall experience.
Room Quality
7.65
Issues with the crib, cold temperatures, and insufficient bedding significantly detracted from room quality.
Amenities
10
The property boasts beautiful surroundings and facilities, despite maintenance issues.
Value for Money
9.65
Given the location and amenities, the hotel offers reasonable value despite the service challenges.
Food and Beverage
10
The food at the restaurant was great, contributing positively to the stay.
Overall Experience
10
Overall, despite some negatives, the beautiful property and good food created a pleasant experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:54

Property Description

Discover the soothing luxury of Hotel Casa Palmela, nestled within the beauty of Setubal's regional park.

Spa Retreat
Pamper yourself in our serene spa, offering a range of rejuvenating massages, body treatments, and facials tailored just for you.

Recreational Amenities
Dive into relaxation with our two outdoor swimming pools or explore the scenic surroundings on our rental bicycles, ensuring an unforgettable experience.

Culinary Delights
Savor delectable dishes at our on-site restaurant, or enjoy round-the-clock room service. Don't forget to unwind with a refreshing drink from our poolside bar or one of our two inviting lounges.

Immerse yourself in a world of comfort and indulgence — book your stay at Hotel Casa Palmela today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pet max weight (per pet) in lb is 44

See all policies

Location

Guest Reviews

9.2
Based on 51 reviews
Cleanliness: 7.15
Service: 9.15
Location: 10
Room Quality: 7.65
Amenities: 10
Value for Money: 9.65
Food and Beverage: 10
Overall Experience: 10
S
Susan • couple • us
10
Setúbal at your fingertips… added bonus stay in a palac
Pros:

The location couldn’t be better. About 15 minutes to the center of town. The hotel sits on a lovely vineyard and is surrounded by the Arrabida natural preserve and near to all the famous vineyards like Bacalhôa and Jose Maria da Fonseca. Dinner service and menu are excellent, compliments to the chef. Breakfast is also delicious. Rooms are a little outdated but go with the ambiance of the hotel.

Cons:

Breakfast was good but after 4 days became a bit boring. Maybe switch it up every 3-4 days.

2026-07-23 • via Nuitee
R
Romi • solo_traveller • us
10
2026-07-23 • via Nuitee
G
Gerhard • couple • br
9
2026-07-21 • via Nuitee
O
Olha • couple • ua
10
2026-07-21 • via Nuitee
M
Marcelo • couple • br
9
2026-07-21 • via Nuitee
P
Patricia • family_with_children • pt
10
2026-07-20 • via Nuitee
C
Cristina • couple • pt
10
2026-07-20 • via Nuitee
S
Sandra Santos Silva • couple • pt
10
Pequeno Paraíso, no meio da serra, bem junto à cidade.
Pros:

Bom pequeno-almoço, bom serviço de almoço. quartos lindissimos. Pequeno paraíso, calma e tranquilidade.

Cons:

A cama não estava bem feita, os lençóis não estavam bem presos. A este nível não pode acontecer.

2026-07-20 • via Nuitee
I
Isadora • family_with_children • us
2
Huge disappointment — booked solely for its SLH affiliation, yet nothing about this hotel lived up t
Pros:

Staff was courteous and tried their best.

Cons:

the overall condition of the hotel was deeply concerning. There was graffiti outside the entrance, and the property itself is visibly deteriorating—peeling paint, neglected structures, and a general lack of maintenance everywhere. The so‑called “spa” is an abandoned trailer sitting in the middle of unkept grounds, which is not only misleading but unacceptable for a brand positioned as luxury.

The “concierge” service is nonexistent. Guests are directed to a shed next to the stables, in poor condition, where a third‑party salesperson aggressively pushes basic experiences that should be included in the stay, such as simple bikes. The hotel advertises beach access, yet the beach cannot be reached unless guests pay 100 euros per day for a drop‑off and pick‑up service. During our four‑night stay, we never saw the beach.

The property has an event house that sits unused, despite its potential to serve as a playroom or game room—anything to give guests something to do. The adult pool has a maximum of eight chairs, and the kids’ pool sits on a tacky platform covered with plastic grass where bees nest underneath. We also reported a bee hive inside the bell next to our door, and nothing was addressed until the last day. When my niece was stung, staff responded with cookies, minimizing a serious incident.

Setúbal itself is not a destination I would ever choose again—run down, industrial, and lacking meaningful sites. I had to drive 1.5 hours each way to other towns just to find activities for my family.

After complaining about the basement room, I was moved to the Moscatel Villa, which smelled like sewer and was old, tired, and moldy. Breakfast quality was also far below SLH standards.

The staff, to their credit, were courteous and tried their best, but the property is severely mismanaged, neglected, and does not resemble anything close to luxury. I was shocked to learn SLH is associated with Hilton Honors. If someone can book this property using Hilton points, that alone e

2026-07-20 • via Nuitee
L
lidia • solo_traveller • pt
10
2026-07-20 • via Nuitee
C
Carla • couple • br
10
2026-07-19 • via Nuitee
T
Tetyana • family_with_children • ae
10
A truly unique hotel with exceptional service
Pros:

A truly wonderful hotel with so many thoughtful touches that made our 3 days stay feel unique. The breathtaking views, exceptional staff, spotless cleanliness, and personalized service impressed us from the very first moment. Every detail has been carefully considered, and the level of hospitality is simply outstanding. We couldn’t have asked for a better experience.

2026-07-12 • via Nuitee
S
Sofia • couple • gb
10
Incredible luxury hotel with amazing views and staff
Pros:

The best hotel stay we’ve ever had, the staff, the location, the hotel, the views - it was incredible. Thank you to Rita who gave us a tour and told us the history of the place

Cons:

Nothing it was perfect

2026-07-12 • via Nuitee
M
Michelle • solo_traveller • gb
9
A gorgeous peaceful retreat in a beautiful hotel and setting .
Pros:

The gorgeous vineyard setting so tranquil

Beautiful breakfast

40 mins from
Beautiful beach

Clean pool area with great service for drinks one girl in particular who's name I did not catch ..

Clean spacious rooms

Friendly staff especially on reception
Beautiful sunsets

Cons:

The air con was quite noisy

2026-07-12 • via Nuitee
E
Elsa • solo_traveller • pt
7
2026-07-11 • via Nuitee
F
frances • couple • gb
10
Totally relaxing
Pros:

Quiet and peaceful - 2 pools - very helpful staff

Cons:

Zero

2026-07-10 • via Nuitee
M
Marion • solo_traveller • pt
9
Pros:

Le cadre, le service

Cons:

L'endroit manquait juste d'entretien des espaces verts (devant notre terrasse c'était plein d'herbe haute et sèche qui gâchait la vue et la beauté du lieu)

2026-07-09 • via Nuitee
J
Jonathan • extended_group • ch
9
We had a very relaxing stay in a well-appointed hotel with really lovely views that can be enjoyed all day long, and goo
Pros:

Really lovely vineyard location in the National Park, which can be enjoyed when dining on the terrace. Very friendly staff and good service. Great breakfast buffet. Good horse riding. Close to the coast. Nice rooms.

Cons:

The food was ok, but could be better for a hotel of this generally high standard.
The wine glasses could be better quality (eg Riedel) for a fuller enjoyment of the wine.
Breakfast coffee could be improved, e.g. by having one or two modern coffee machines for self service by guests.

2026-07-08 • via Nuitee
C
Claire • couple • gb
10
Fantastic location, wonderful welcoming staff.
Pros:

Location was stunning sandwiched between two mountains and not far from gorgeous sandy beaches (a drive away). Staff were particularly friendly and helpful. A special for Miguel who was so lovely and hospitable and went the extra mile for us with a smile on his face, but everyone was fabulous. Breakfasts were fantastic, and dinner outside on the terrace was sublime.

2026-07-08 • via Nuitee
S
Saraiva • couple • pt
10
2026-07-08 • via Nuitee