Geno Hotel

Hotels
•
Independent
8 (70 reviews)
Jalan Subang Mas, Taman Subang Mas, Shah Alam, Selangor, 47620 , Shah Alam , MY
60-3-50336666

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Comfortable, spacious rooms and comfy beds
Friendly, responsive and helpful staff (fast housekeeping/maintenance)
Good breakfast variety and tasty food
Convenient location near eateries and mart
Newly renovated rooms and clean pool
Cons:
Paid parking policy and unexpected parking charges
Cleanliness problems in some rooms (smelly toilets, dusty carpets)
Maintenance issues: blocked sinks, leaking taps, broken shower head/plugs
Lack of in-room hangers/table/chairs and low-quality toiletries
Billing/invoice handling problems and occasional check-in complications

Categories

Cleanliness
6.5
Mixed reports: several guests praise clean, renovated rooms, but multiple complaints about smelly toilets, dusty floors/carpets, blocked sinks and leaking taps reduce overall cleanliness score.
Service
9
Generally very positive: staff described as polite, helpful and fast-acting (night housekeeping, prompt maintenance). Minor negatives include occasional unfriendly interactions and invoice/billing handling issues.
Location
8.5
Frequently noted as convenient: easy access, mart/eateries nearby and not too busy; parking access is generally easy though parking fees are a recurring complaint (addressed under Value for Money).
Room Quality
8.6
Rooms are often described as spacious, comfortable and newly renovated with comfortable beds; a few comments note small room size or missing in-room furniture in some units.
Amenities
7.5
Positive points include a clean pool and functioning maintenance; negatives include missing hangers/table/chairs in rooms, some broken plugs and shower heads, and low-quality toiletries in some bathrooms.
Value for Money
7
Multiple guests complain about paid parking fees and unexpected extra charges (e.g., bed type upsell), which reduce perceived value despite otherwise reasonable pricing for some services.
Food and Beverage
8.5
Breakfast and dining receive consistent praise: good variety, tasty food and hygienic serving; in-dining orders also reported as delicious.
Overall Experience
8.4
Mostly positive stays with comfortable rooms, friendly staff and good breakfast; overall experience is tempered by parking policy, occasional cleanliness and maintenance issues and billing/invoice frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-22 22:32

Property Description

Discover the perfect blend of comfort and convenience at Geno Hotel, ideally situated in Shah Alam's bustling business district.

Recreation and Relaxation
Unwind in our refreshing outdoor pool or break a sweat at our fully-equipped fitness center. Whether you're seeking leisure or fitness, we have the amenities to cater to every need.

Dining Delights
Savor exquisite culinary offerings at our on-site restaurant, Taste, or indulge in room service for a cozy dining experience. Complement your meal with a drink at one of our two stylish bars/lounges.

Business and Convenience
Stay productive with our comprehensive business center and 24-hour front desk services. Our well-appointed rooms feature air conditioning, refrigerators, and complimentary Wi-Fi to ensure you remain connected throughout your stay.

Elevate your travel experience by booking your stay at Geno Hotel today!

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

8
Based on 70 reviews
Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 8.6
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.4
Z
ZHI WAN • solo_traveller • sg
5
Luckily it was one night only
Pros:

Near to work

Cons:

Abit old and dusty

2026-06-04 • via Nuitee
S
shaiful nizam • family_with_children • my
9
2026-06-01 • via Nuitee
S
Sow • solo_traveller • my
8
Pros:

Room comfortable

Cons:

Breakfast need to improve,

2026-05-19 • via Nuitee
S
Syafiq Aufa • family_with_children • my
8
Good experience
Pros:

The zen garden.

Cons:

The carpet/mat bit smells

2026-05-19 • via Nuitee
U
uzwati • solo_traveller • my
8
Pros:

Hotel yg selesa dan bersih. Makanan pun ok

Cons:

Aorcond tiada remote yg blh control tanpa bangun

2026-05-04 • via Nuitee
S
SISO • solo_traveller • my
5
2026-05-03 • via Nuitee
M
Mohd Sofiuddin • solo_traveller • my
8
Comfortable and good services
Pros:

The service was really good, staff action very fast. There is a housekeeping at night and also they come to fix the clogged handwash basin at night also. Very impressive. Very comfortable room.

Cons:

Property didnt provide invoice. Quit frustrating about this since i need official invoice from property for my claim

2026-04-19 • via Nuitee
R
Rashid Jimin • family_with_children • my
9
2026-04-09 • via Nuitee
W
Watiee Noordin • family_with_children • my
8
2026-04-05 • via Nuitee
F
Faiz • couple • sg
10
Great for Solo
Pros:

Back here again. The room are spacious and the bed are comfy. Simple breakfast but enough to fill you up. Mart and eatery just across the street.

2026-03-30 • via Nuitee
K
Kamarudin Azni • solo_traveller • my
8
2026-03-29 • via Nuitee
K
Kamarudin Azni • solo_traveller • my
9
2026-03-29 • via Nuitee
A
Alaa • extended_group • jo
5
Cons:

Sink is blocked, water taps are leaking, poor quality shampoo and body wash, no face soap

2026-03-17 • via Nuitee
A
Alleson • couple • my
8
2026-03-15 • via Nuitee
R
Rahimah Jimin • family_with_children • my
8
2026-03-14 • via Nuitee
N
Naim • couple • my
10
2026-03-05 • via Nuitee
G
Gavin • solo_traveller • my
8
2026-02-14 • via Nuitee
S
Sweat Ling • couple • my
7
Pros:

Staff is polite & helpful.

Cons:

Not very convenient for wheelchair user to use the parking.

2026-02-13 • via Nuitee
S
Sweat Ling • couple • my
7
Cons:

Not very convenient for wheelchair user to use the parking. Need to have driver to drop-off at entrance, then park at parking. If it’s a sole driver with wheelchair, likely hard to use or exit the parking, without assistance.

2026-02-13 • via Nuitee
N
Norjawati • couple • my
7
boleh tahan tapi kebih selesa di Concord hotel
Pros:

bilik besar dan selesa

Cons:

tiada hanger utk gantung baju dan tiada meja bulat serta kerusi yg cukup utk makan @ minum dlm bilik walaupun biliknya besar.

2026-01-29 • via Nuitee