Hotel Continental

Hotels
8.5 (424 reviews)
Brantschenhaus 3 , Zermatt , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Pets allowed
Luggage storage
Safety deposit box
Ski storage
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Good service
Cons:
Limited amenities
Small rooms

Categories

Cleanliness
7.5
Concerns about bathroom cleanliness and old fixtures in some reviews.
Service
9.5
Positive mentions about the easy check-in process and available assistance nearby.
Location
9.5
Great central location, close to train stations and good views.
Room Quality
8
Rooms described as small and lacking amenities, but satisfactory for short stays.
Amenities
7.5
Lack of adequate amenities like toiletries and breakfast options noted.
Value for Money
8.5
Adequate for short stays but lacks certain amenities expected for the price.
Food and Beverage
8.5
Breakfast included but with limited hot options and some missing local items.
Overall Experience
9
A balance of positive experiences despite issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:35

Property Description

Central Location and Convenience
Hotel Continental is perfectly situated in the heart of Zermatt, just 150 meters from the train station and the Gornergratbahn ski lift, offering unparalleled convenience for guests looking to explore the city.

Luxurious Amenities
Enjoy modern comforts in every room, including a flat-screen TV, private bathroom, and some rooms even boast a cozy seating area for relaxation. Additionally, the complimentary Wi-Fi ensures you stay connected throughout your stay.

Exclusive Benefits and Nearby Attractions
Indulge in a delicious buffet breakfast featuring regional delicacies, and take advantage of reduced spa fees at the nearby Vita Borni spa. With easy access to various dining options, bars, and shops, Hotel Continental guarantees a memorable and hassle-free stay in Zermatt.

Book now to experience the perfect blend of convenience and luxury at Hotel Continental.

Important information:

If you expect to arrive outside of the published check-in times, please contact the property in advance to receive an access code.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 7 years old stay for CHF 20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 424 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9
B
Bernard • solo_traveller • fr
6
Bon pour étape d’une nuitée
Pros:

Situation dans le centre-ville proche de la gare

Cons:

La literie trop souple ainsi l’insonorisation entre les étages

2026-05-16 • via Nuitee
S
Sarojni Devi • solo_traveller • au
8
Pros:

The locarion easy to walk everywhere

Cons:

Beds were not comfortable

2026-05-13 • via Nuitee
E
Esad • couple • ch
8
2026-05-11 • via Nuitee
F
Fiona • couple • cn
5
2026-05-07 • via Nuitee
P
Philip • extended_group • au
7
The stay was ok. Some staff were very direct while others were only to happy to help
Pros:

Location was good, as was breakfast

Cons:

The rooms were way too hot and one of the towel racks wouldn’t turn off. we were told to just “open a window” to resolve the issue. In the end we had to leave an outside door wide open all night to try and make the room acceptable to sleep.
There was an issue with how many people were eligible for breakfast. We had to pay extra for 2 people despite the booking clearly stating 4 people. The hotel didn't want to know about it and told us to sort out with booking.com

2026-05-05 • via Nuitee
T
Tatiana • couple • de
5
Pros:

Gute Lage, sauber, freundliches Personal.

Cons:

Sehr veraltete Ausstattung. Beim Frühstück (bereits um 08 Uhr) wird nicht mehr nachgefüllt, auch die Auswahl sehr mager.

2026-05-04 • via Nuitee
M
Maurice • couple • ch
7
Pros:

Position centrale

Cons:

Pas vraiment de bar ou restaurant

2026-05-03 • via Nuitee
D
Donald • couple • us
8
A nice place to stay
Pros:

Nice room

Cons:

It was too hot even though the heater was off.
Possibly the towel warmer contributed

2026-05-03 • via Nuitee
A
Andrea • solo_traveller • ch
6
2026-05-02 • via Nuitee
• family_with_children • fr
10
Une excellente adresse
Pros:

Accueil, emplacement, tranquillité

2026-04-28 • via Nuitee
B
Beat • extended_group • ch
6
Plus jamais!
2026-04-19 • via Nuitee
R
Rebecca • couple • au
7
Pros:

Location was great

Cons:

Room was outdated and the bed/pillows were uncomfortable. Very basic room for the price

2026-04-13 • via Nuitee
L
Lene • solo_traveller • dk
9
Pros:

Central beliggenhed, god plads, rent og i orden. Vi kommer gerne igen

2026-04-13 • via Nuitee
J
Jose • couple • ch
9
Hotel confortable, bien ubicado, desayuno incluido , recomendado!
Pros:

El Hotel esta bien ubicado, posibilidad de dejar las maletas guardadas antes o después, el desayuno bien, la habitacion con un pequeño balcon, con vista al Cervin, tranquilo. Lo recomendamos !

Cons:

Una almohada suplementaria si posible.

2026-04-09 • via Nuitee
M
Makoto • extended_group • ch
6
2026-04-07 • via Nuitee
J
Joao • family_with_children • ch
8
Gute Lage, nettes Personal
Pros:

Lage und Personal

Cons:

Check-in erfolgt in einem anderen Hotel, ca. 50 Meter entfernt.

2026-04-04 • via Nuitee
A
Andrii Azarov • couple • ua
10
2026-04-02 • via Nuitee
M
Maria Antonieta • family_with_children • br
8
2026-03-31 • via Nuitee
J
Jeannette • family_with_children • ch
5
Preis-Leistung stimmt nicht
Pros:

Es war sauber und sehr zentral gelegen.

Cons:

Unser Zimmer war alt, die Einrichtung entspricht nicht den präsentierten Fotos. Von der Decke kommt der ganze Belag herunter. Das Preis-Leistungs-Verhältnis stimmt nicht. Es ist auch sehr ringhörig.

2026-03-29 • via Nuitee
M
MatthewMcGrory • extended_group • sg
7
2026-03-24 • via Nuitee