Shinjuku Urban Hotel

Hotels
8.2 (315 reviews)
Shinjuku-ku Kabuki-cho 2-8-12 , Tokyo , JP
+81 3-3209-1231

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Children allowed

Facilities

Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Fax/photocopying
Ironing service
Daily housekeeping
Vending machine - drinks
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Small and outdated rooms

Categories

Cleanliness
7.7
Issues with cleanliness mentioned, such as insects and trash.
Service
8.7
Mostly positive sentiment regarding helpfulness of staff.
Location
9.2
Lauded as amazing and convenient in multiple reviews.
Room Quality
7.2
Rooms described as small and outdated, with some discomfort for Western guests.
Amenities
8.2
Standard amenities for a hotel of this rating, no significant issues noted.
Value for Money
7.7
Value perceived negatively due to extra charges and issues with reservation.
Food and Beverage
8.2
Not specifically mentioned, assigned standard quality for this hotel tier.
Overall Experience
8.7
Despite issues, many guests have positive takeaways from their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:18

Property Description

Convenient Location in Shinjuku Ward

Modern Amenities for Comfort
Selected rooms feature a kitchen with a fridge, microwave, and stovetop, ensuring a convenient stay for guests looking to enjoy home-cooked meals or snacks during their visit.

Near Major Attractions
Explore nearby attractions such as Shinjuku Subnade Shopping Mall, Nakamuraya Salon Museum of Art, and Shinjuku SanPark Shopping Mall, all within walking distance from the hotel.

Book your stay at Shinjuku Urban Hotel for a comfortable and convenient experience in the heart of Tokyo.

Important information:

Please note the full amount of your reservation will be charged to your credit card 7 days prior to your date of arrival. If you have booked within 7 days of arrival, your credit card will be charged anytime after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 315 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.7
K
Kubota • solo_traveller • jp
8
2026-09-15 • via Nuitee
B
Berk • solo_traveller • tr
10
Thank you for everything.
Pros:

They were so kind.
5 min Shinjuku sanchomae station
10 min Godzilla head and the Cat

2026-09-14 • via Nuitee
M
MacDonald • solo_traveller • us
10
2026-09-09 • via Nuitee
M
MAIKO • solo_traveller • jp
8
良かった。
Pros:

喫煙室があるのが良かった。あと、24時間フロントが有人だったので安心して泊まれた。

Cons:

滞在中朝は寝ているので清掃を断るドントディスターブの札をドアに貼っていたら、タオルやパジャマの着替えが無かったこと。

2026-09-01 • via Nuitee
テラダ • couple • jp
6
2026-08-23 • via Nuitee
W
White • couple • jp
10
2026-08-21 • via Nuitee
C
CHIACHI • family_with_children • tw
8
2026-08-18 • via Nuitee
W
Watanabe • solo_traveller • gb
8
2026-08-18 • via Nuitee
H
HIDETOSHI • extended_group • jp
8
2026-08-16 • via Nuitee
O
Ophira • solo_traveller • il
2
Pros:

The staff is helpful

Cons:

The facilities are old, dark and smelly

2026-08-13 • via Nuitee
K
KAGA • solo_traveller • jp
10
Pros:

すこしチェックイン前に着いたのですがチェックインさせて頂きありがとうございます

2026-07-18 • via Nuitee
T
to be • couple • jp
7
2026-07-01 • via Nuitee
J
Jayden • solo_traveller • au
7
2026-06-17 • via Nuitee
T
Togashi tetsufumi • solo_traveller • fr
7
2026-06-15 • via Nuitee
J
Javi • solo_traveller • es
10
Pros:

El personal del hotel es muy amable, muy educado y en todo momento atento a los huéspedes. También las señoras de limpieza eran muy amables y simpáticas y la habitación estaba muy limpia. La ubicación es excelente, en pleno centro

Cons:

La única pega que podría poner es que las habitaciones son algo antiguas, pero se compensa por lo demás

2026-06-14 • via Nuitee
Y
YUUKI • extended_group • jp
5
2026-06-11 • via Nuitee
D
Daine • solo_traveller • ae
8
2026-05-31 • via Nuitee
S
Sofia • couple • es
10
Personal super amable
Pros:

El personal súper amable, tienen muchos detalles con los huéspedes y se preocupan por ti

Cons:

Todo bien

2026-05-28 • via Nuitee
D
Dario • solo_traveller • hr
7
Pros:

Location is great especially for walking and browsing around Shinjuku. Room was ok. Nice staff.

Cons:

Small room, small and outdated bathroom. The location is great but if you want to use the subway, you'll need to walk a while (cca 10 min).

2026-05-26 • via Nuitee
M
MARIO • solo_traveller • es
8
2026-05-25 • via Nuitee