Doubletree By Hilton New York Times Square West

Hotels
•
Doubletree by Hilton
7 (13830 reviews)
350 West 40th Street , New York , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Convenient access
Cons:
Maintenance issues
Small rooms
Heating problems

Categories

Cleanliness
6.25
Some maintenance issues and complaints about room cleanliness.
Service
8.25
Friendly and welcoming staff, with positive notes on check-in experience.
Location
8.75
Fantastic location, central and within easy walking distance of Times Square.
Room Quality
5.75
Rooms described as small, with some issues reported regarding heating and comfort.
Amenities
6.75
Basic amenities available but some described as outdated.
Value for Money
6.25
Felt like it didn't justify the 4-star rating due to issues experienced.
Food and Beverage
6.75
No specific comments on food were made.
Overall Experience
7.25
Overall pleasant stay but highlighted some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:32

Property Description

Luxurious Accommodation
Indulge in the modern comfort of the DoubleTree by Hilton Hotel New York – Times Square West with spacious rooms featuring upscale amenities like HDTV and black-out curtains.

Spectacular Views
Take in breathtaking views of the Manhattan skyline and Times Square from the higher floors or unwind at the rooftop lounge, High Bar & Lounge, offering panoramic vistas of the city.

Convenient Facilities
Stay productive with the 24-hour business centre, keep fit at the well-equipped fitness centre, and savor delicious American cuisine at the on-site Tranzit Restaurant & Bar.

Experience the best of New York City at your doorstep - book your stay at DoubleTree by Hilton Times Square West now!

Important information:

Additional charges apply for package delivery at the property.
A damage deposit of USD 50 is required DAILY on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Guest Reviews

7
Based on 13830 reviews
Cleanliness: 6.25
Service: 8.25
Location: 8.75
Room Quality: 5.75
Amenities: 6.75
Value for Money: 6.25
Food and Beverage: 6.75
Overall Experience: 7.25
P
Pradip • couple • us
10
fatima at the couner was very helpful
Pros:

location

2026-09-19 • via Nuitee
E
Emily • solo_traveller • ca
2
2026-09-19 • via Nuitee
M
Mary Joan • solo_traveller • ca
7
Nice hotel close to subway and time square.
Pros:

Nice hotel. Clean modern. Friendly staff

Cons:

Location was close to everything but right across from the port authority. Great access to all
Subways but felt very dirty and was noisy at street level.

2026-09-19 • via Nuitee
N
Nikolas • couple • us
7
2026-09-19 • via Nuitee
A
Andrea • couple • at
7
2026-09-18 • via Nuitee
K
Khrystyna • couple • ua
10
2026-09-18 • via Nuitee
N
Nicholas • couple • br
7
Okay, but not great.
Pros:

The location is the highlight.

Cons:

Front desk always crowded, elevator always packed and several times had to wait 3 or 4 trips to be able to get in, room was really small.

2026-09-18 • via Nuitee
C
Cameron • solo_traveller • us
1
Bad. No air and they didn’t care.
Pros:

Not much. Dirty and the air didn’t work. Roderick was the only employee who helped me out to get a room with air conditioning that worked.

Cons:

Dirty and air didn’t work. Staff didn’t care.

2026-09-18 • via Nuitee
C
Cristobal • couple • us
3
2026-09-18 • via Nuitee
P
Patricia • solo_traveller • be
6
Not worth coming back despite a good situation.
Pros:

The size of the room was perfect, same for the bathroom

Cons:

The room didn't get cleaned before 15:30 - 16:00. One day it didn't get cleaned at all. And the cleaning was very "superficial".

I was located in front of the ice machine which was VERY noisy most of the time.

2026-09-18 • via Nuitee
T
Talha • couple • tr
4
2026-09-18 • via Nuitee
T
Tanya • couple • us
7
2026-09-18 • via Nuitee
üçyıldız • couple • tr
7
Cons:

The worst stuff ever

2026-09-18 • via Nuitee
A
Ana Maria • couple • co
8
En general bien
Pros:

Me gusto que es cerca a todos los lugares de interés

Cons:

La calle sobre todo en la noche por la presencia de indigentes agresivos

2026-09-18 • via Nuitee
R
Rui • couple • pt
9
2026-09-17 • via Nuitee
S
Shuk Yui • couple • hk
5
2026-09-17 • via Nuitee
C
Cherylann • solo_traveller • us
8
Pros:

The location was perfect. I was in town for New York Fashion Week, and the hotel was conveniently located near all of the event venues. It was also close to many local attractions, making it easy to explore the area between events.

Cons:

I was disappointed that the room did not include a refrigerator or microwave. I've stayed at this hotel several times before, and those amenities were available during past visits. Their absence made my stay less convenient and was an unexpected change

2026-09-17 • via Nuitee
J
Juan • extended_group • co
7
No volveria
Pros:

La ubicación es central

Cons:

El cuarto out estrecho, el olor desagradable

2026-09-17 • via Nuitee
T
Taha • couple • gb
10
Stuff ao lovely and helpful ! Excellent location
2026-09-17 • via Nuitee
S
Shuk Yui • couple • hk
5
Cannot meet my expectation for staying Hilton hotel.
Pros:

Location is good, near subway and many attractions.

Cons:

Slow elevator, poor access card function in elevator, weak AC in room, noisy at room (not sure it was some machine or elevator).

2026-09-17 • via Nuitee