The Thinnai Hotel

Hotels
•
Independent
8.4 (11 reviews)
86, Palaly Road, Thirunelveli, Nallur, 40000 , Nallur , LK
+94 212 030 400

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Facilities

Fitness facilities
Health or beauty spa nearby
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly, professional and attentive staff (names highlighted such as Dilakshi)
Excellent restaurant and consistently praised food
Good breakfast
Spacious, well-decorated rooms
Lovely resort-like property and pleasant pool
Great/central location
Clean and tidy facilities noted by multiple guests
Good value for larger groups
Cons:
Maintenance and cleanliness issues in at least one suite (dirty/torn blinds, dirty tiles, burnt lamps)
Kitchenette lacked proper cutlery/utensils, limiting in-suite cooking
Bikes provided were in poor condition (gears not working)
Some guests felt it was a bit expensive for smaller parties
Limited breakfast options mentioned by one reviewer
Reports of missing/stolen or undelivered items (e.g., robe)

Categories

Cleanliness
7
Mixed sentiment: one detailed report of poor maintenance and dirty items in the room (dirty/torn blinds, burnt lamp shades, dirty bathroom tiles), while several other guests described rooms as clean and tidy.
Service
9.5
Consistently praised: staff described as exceptionally warm, helpful and professional (several staff named, incl. Dilakshi, Vithusha, Dimal); front desk, restaurant and security singled out for excellent service.
Location
9
Frequently noted as a strong point: great/central location and a lovely resort-like property setting.
Room Quality
8
Generally positive: rooms called spacious, well-decorated and like small houses; score reduced due to maintenance issues (damaged blinds, old ironing board).
Amenities
7.5
Mixed: attractive pool and resort feel praised, but practical amenities were lacking or faulty for some guests (missing kitchen utensils in kitchenette, bikes with broken gears).
Value for Money
7.5
Mixed perception: considered good value for larger groups by some, but a bit expensive for smaller parties and one guest felt price did not match maintenance shortcomings.
Food and Beverage
9
Strongly positive: food and restaurant repeatedly praised as very good/delicious; breakfast was generally good though one reviewer noted limited breakfast options.
Overall Experience
9.7
Very positive overall: many guests would return and strongly recommend the hotel; excellent staff and dining experiences outweighed intermittent maintenance and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-14 21:49

Property Description

Recreational Opportunities
Enjoy the outdoor pool, fitness center, and bikes for rent.

Dining and Entertainment
Indulge in 2 restaurants, a cafe, and a bar/lounge.

Notable Amenities
Benefit from express check-in/out, event facilities, and free parking.

Book now for an unforgettable stay with us!

Important information:

  • Only registered guests are allowed in the guestrooms.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.4
Based on 11 reviews
Cleanliness: 7
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 9.7
V
Veronique • family_with_children • be
9
2026-07-25 • via Nuitee
P
Ppaolap • solo_traveller • fr
9
Pros:

Très confortable et spacieux.
Propre avec toutes les commodités.
Nous avons pu faire laver notre linge en une journée.
Personnel très agréable.

Cons:

Petit déjeuner un peu cher mais de qualité

2026-07-24 • via Nuitee
J
jerome • extended_group • fr
10
Au calme
Pros:

Emplacement
Buffet du petit déjeuner
Piscine
Personnel très sympathique

2026-07-23 • via Nuitee
R
Robyn • solo_traveller • ca
8
Pros:

Dining room buffet, including but not limited to an ice cream station. Flexible Breakfast construction. Staff in the dining room were helpful, friendly, curious about us and efficient. Smiles and friendliness. Beautiful entry foyer. Good parking. Excellent tea and coffee . .

Cons:

The first night we ordered salads of different designs , but they were almost identical. But more importantly the salads did not conform to our preconceived notions of salad types. We had to send them back, an unfamiliar experience.

2026-07-21 • via Nuitee
M
M.LAKSHMAN • extended_group • gb
10
comfortable
Pros:

excellent rooms

Cons:

none

2026-07-20 • via Nuitee
P
Priyanka • extended_group • au
9
2026-07-19 • via Nuitee
R
Rubeni • extended_group • gb
9
Perfect place to stay in Jaffna.
Pros:

Great staff and amenities available at the property. Beautiful escape from the hustle and bustle of Jaffna Town.

Cons:

We were initially sent to a room that hadn’t been cleaned up which could’ve been avoided if it was organised. however was resolved very quickly.

2026-07-17 • via Nuitee
M
Marshall • extended_group • au
7
Nice but not quite as advertised.
Pros:

The pool was clean and the gym equipment worked.
The breakfast was plentiful although lacking in western options.
The apartment was confortable.

Cons:

The booked room was an apartment with kitchen. This included a cook top and microwave but the room didn't contain any cutlery, crockery, pots, pans or cooking utensils. Likewise the apartemnet was 2 bedrooms but there was only 2 glasses and 2 mugs.
The amenities included washing machine and dryer but these were not included, only a laundry service is offered.
Booked a 2 bedroom apartment but was shown to a one bedroom one.

2026-07-16 • via Nuitee
A
Anuratha • extended_group • gb
10
Very nice place, everything nearby, food is delicious and very clean and the staff are all very helpful and friendly. I
Pros:

Very well maintained and new property

Cons:

Nothing, all good

2026-07-14 • via Nuitee
S
Selva • extended_group • gb
10
2026-07-13 • via Nuitee
V
Vaseeharan • couple • lk
6
The hotel defeats itself...
Pros:

The location was fantastic, the first impressions (foyer and driveway) were lovely, the food was very very good and we experienced excellent service (especially the Restaurant, Front Desk and Security).

Cons:

The maintenance was terrible... the room had dirty and torn blinds, dirty/burnt lamp shades, dirty tiles in the bathroom and an ironing board that belongs in a scrap heap. House Keeping had also taken away, or not left any, cutlery or crockery in the kitchenette... thereby rendering the microwave, cooktop and sink completely useless ... negating the advertised concept of a suite ("all-suite hotel"). On the second morning, we discovered that even the sole teaspoon the suite had to make coffee, had been removed by Housekeeping. Not the experience that you expect at a hotel that charged about USD 125 per night.

2026-07-10 • via Nuitee
R
Rani Amaranathan • solo_traveller • nz
10
2026-07-07 • via Nuitee
K
Kalaivani • family_with_children • sg
10
Will definitely return!
Pros:

Lovely property that felt very resort like. The breakfast was really good and the restaurant staff were excellent.

2026-07-06 • via Nuitee
S
Sud • family_with_children • fr
10
Superbe. A recommander sans hésitation.
Pros:

Je connais très bien cet établissement pour y avoir déjà séjourné il y a deux ans. Chaque fois que je viens à Jaffna je viens dans cet hôtel. J'adore les chambres, de vraies petites maisons, grandes, spacieuses, propres, bien décorées avec tous le confort clim et salle de bain. Le personnel est exceptionnel toujours chaleureux et professionnel à tous les niveaux. La piscine est très agréable, le restaurant très bon. C'est un superbe établissement que je recommande les yeux fermés.

Cons:

Mettre à disposition de vrais ustensiles de cuisine pour pouvoir réellement cuisiner dans les logements.

2026-06-30 • via Nuitee
B
Bartos • solo_traveller • cz
6
Pros:

Bazen a apartman

Cons:

Župan 2x nedodany, odcizený

2026-06-30 • via Nuitee
A
Akshay • extended_group • in
10
Great staff and stay. Would visit again.
Pros:

Breakfast was great and the service of all the staff was excellent. For larger groups it is also good value for money, even if for just 2 people it is a bit expensive.

Cons:

All well.

2026-06-28 • via Nuitee
A
Ampalavanapillai • couple • au
9
Pleasant, comfortable and happy stay!
Pros:

Well curated hotel rooms with ample living space and clean and tidy facilities, served by a very professional staff team!

Cons:

Breakfast options were limited

2026-06-19 • via Nuitee
K
Karla • couple • nz
10
Pleasure to stay here
Pros:

Staff were so welcoming and helpful, especially Dilakshi, we loved our staff and would recommend this hotel to anyone visiting Jaffna.

We also loved the restaurant, as we come from New Zealand and wanted to try the local food, this restaurant produced top quality food and the staff were very well trained. Congratulations to you all.

Cons:

Only thing we were disappointed by was the push bikes, we went to take them out for a ride but the gears did not work, they needed some maintenance. Last time we visited Jaffna, we rode around for about 4 hours, this was a very enjoyable experience, I am sure some of your hotel guests would enjoy this also, but bikes would need to be up to standard.

2026-06-19 • via Nuitee
D
Dakshini • family_with_children • lk
9
An exceptional stay
Pros:

The staff was very nice and so friendly. Specially Dilakshi, Vithusha and Dimal.
Food was delicious too.

Cons:

Nothing

2026-06-10 • via Nuitee
S
Silvia • couple • ch
10
komme gerne wieder
Pros:

alles

Cons:

gar nichts alle wünsche wurden erfüllt

2026-06-08 • via Nuitee