Travelodge Edinburgh Central Waterloo Place

A fantastic central location at a reasonable price. Extremely helpful staff: Fiona and Martina.
I highly recommend this hotel for a stay in Edinburgh.

Rooms immaculately clean, friendly staff.
Excellent customer service

Thank you so much! Martina was wonderful! So kind and helpful:) good locations ロケーションがバッチリで使いやすかったです。ありがとう

Location was perfect, Paulo recommended the front view room and it was amazing! Room was clean and tidy with a large bed, great for value! Customer service especially from Paulo was immaculate! Give him a raise immediately! Friendly, kind and caring. Clean towels and body wash are available in the room as well as a kettle. Noise level was minimal and window opens partially, everything is awsome! Especially Paulo!

Paulo had great hospitality! Very nice guy, and welcoming as soon as we stepped into the hotel! I recommend staying at travelodge for the service and the room cleanliness! Five stars from me! Thank you!

Fiona & Amy at reception were so so lovely! The best staff to have on reception. They deserve alot of credit.

Room was clean and had everything we needed!

Stayed here for 1 night for a birthday. . Our room was fine … all clean & smelt good

I stayed with my two children - we loved the location near St James Quarter. The family room was great with a double and two single beds.

My son left some things in the room at checkout and Martina on reception was super helpful at finding them and keeping them until we were able to return. Thank you so much Martina!!

My wife and I stayed here for 3 nights. When we arrived late we were checked in by the very rude woman on reception named Carol. She was incredibly rude to us and we did not feel welcome at all. After receiving our room card we then entered our room only to find the bathroom smelt of sewage water and flooded all over the floor. The window barely opened and there was no ac in the room, just a fan that was covered in dust under the table. The only good thing about the hotel was the location however stepping outside there is a lose tile in the pavement which caused my wife to twist her ankle badly. On the final night our room card wouldn’t work and we waited 10 minutes at reception whilst carol was sat outside smoking instead of working. She then came back in spluttering everywhere. We then requested a new key card for her to say “you’re gone tomorrow anyway”. We were both in such shock at how rude this woman was and will not be returning. She needs adequate training on customer service and making guests feel welcome.

Great stay in a beautiful city central to everything, staff attentiveness is fab and very welcoming on arrival.

I am extremely disappointed and concerned about my recent stay.

Firstly, the bathroom had a continuous leakage issue. Yellow water kept coming back into the toilet even after flushing multiple times. This was highly unhygienic and unacceptable.

On one particular day, we left the room at 6:00 AM and returned around 7:00 PM. When we came back, the bathroom clearly appeared to have been used. There was steam/fog as if hot water had been used, and the toilet again had yellow water inside. This raised serious concerns that someone had entered our room and used the washroom.

When we reported this to reception, they denied that anyone had entered the room. I requested them to check the CCTV footage to confirm whether someone accessed our room, but there was no proper response or investigation shown at that time.

This is not just a hygiene issue – it is a serious security and privacy breach. As guests, we expect safety and privacy during our stay. The fact that someone may have entered our room without our knowledge is extremely alarming.

In addition to this, the room was very small compared to what was advertised, and we repeatedly faced issues with the key card not working. Every time we returned to the hotel, we had to go back to reception to reactivate it.

Overall, this stay was completely not worth the money, and I am highly disappointed with the service.

Great wee hotel. Staff very friendly. Room clean, tidy and very quiet due to the positioning and bed was comfortable. In an excellent part of Edinburgh for sightseeing, shopping & restaurants. Only downside was the charger ports either side of the bed didn't work but no hassle to use the plug sockets. Will definitely use this Travelodge again

Clean, Comfy and central to Princes Street, Waverley station. Playhouse.
Breakfast is only cereal in your room. Tea and coffee in room

The room was cosy and clean. Friendly and willing to help staff but there’s a 20:00pm curfew and no cooked breakfast. Overall, it’s a great place to stay.

HORRIBLE STAY, AVOID AT ALL COSTS! Expensive stay where we were sent to lower ground- 3 floors down into what was basically a room in a dungeon. As MANY other reviews have stated the rooms are drab with mouldy unclean windows, a very bad smell of sewerage coming up thought the drains in the bathroom. Windows can't be opened to air the room out, heating can't be adjusted if too hot/cold as locked. No room service or cleaning done in five nights stay even though sign was put out before 11am as requested by reception, had to constantly go to reception for toilet rolls, clean towels, bins emptied, tea/coffee ect... Not acceptable especially when using the so called accessible rooms!! Toilet doesn't flush properly so have to wait over half an hour before it can be flushed again, TV remote was faulty as was the TV which kept crashing, extra pillows were dirty before we had chance to use them! One lift broken so took ages to get anywhere, miserable reception staff most of the time. Several bugs in room probably due to no cleaning and/or smell. Were told to use our card to access building after 8pm as doors are locked for security- doors were still open after 10pm and the door into where the lift/rooms are was also left open so where is the security for your guests???
WE WILL NEVER USE THIS HOTEL AGAIN AND WOULD RECOMMEND OTHER PEOPLE NOT TO BOTHER EITHER .

Quite place and kind stuff. Hotel near the center by walking. I really appreciate my vacation in Edimburgh. Beedrooms ok, clean and comfortable.

I spent one night in this hotel, to make it easier for me to catch an early morning train to London. The location is perfect; a two minute walk from Waverley Station and also in the heart of the city and therefore close to all tourist attractions, for those who are coming here for a city break.
The hotel itself is very well managed; the staff I spoke to were very welcoming and friendly and eager to help with anything I needed.
My room was very comfortable and warm; good shower, comfy bed, spacious …you couldn’t ask for any more for the price. Excellent value for money. Excellent experience all round.

Excellent location, comfortable room. Has everything we required for our mini break.
Claire & Martina at reception were extremely friendly and helpful with any inquires we had.
We will definitely be back.

Inconveniently moved to another hotel on route to accommodation by phone at 8.40 on night of arrival, no appology. Prebooked and Paid 393GBP for substandard accommodation. No phone or WiFi reception in the room, Paid extra for WiFi and it did not work.
Paid for breakfast to go on morning leaving hotel and no one available to give it to us!
Left note on door for towels to be changed before 11am as is the ask and they were never changed.note still on door when we returned that night and towels not changed. Remote control for telly did not work. These are basic requirements in any hotel.
Did travellodge survey and no reply or feedback

The old saying you get what you pay for couldn’t be any truer for this hotel.
Yes it was much cheaper than even Premier Inns. And it was in a very central location to the station. And the room was clean (ish) and was really only used to sleep.

Our room was small, not cosy, it was small. The floor squeaked like crazy but as we were top floor only people underneath would have been inconvenienced by that.
The toilet was the smallest toilet I have ever seen, very lower to the ground which for the taller chap was pretty impractical.
It had old sash windows on the outside with secondary sliding glazing on the inside.
The sash windows was full of mould as shown in the photo and were incredibly wet all the time.
The bathroom fan didn’t work in the room which contributed to the problem.
The TV was bizarre with about 75 channels to choose from but you could get about 4!!!

That all being said, it served a purpose for our short stay.
Would I use again, 100% no. I would pay more regardless.
Sorry Travelodge but you must do better