Hotel Luzernerhof

Hotels
7.6 (2465 reviews)
Alpenstrasse 3 , Luzern , ch

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Slow lift
Missing amenities

Categories

Cleanliness
5.99
Several reviews mention cleanliness issues, particularly in the bathrooms.
Service
7.96
Mixed reviews, but generally the staff is described as welcoming and helpful.
Location
9
Location is frequently praised as ideal and central.
Room Quality
6.95
Rooms are spacious, but issues with noise and window functionality were noted.
Amenities
6.48
Amenities underwhelming for a four-star hotel, lacking minibar and slow lifts.
Value for Money
7.94
Good value mentioned, but some aspects do not meet four-star expectations.
Food and Beverage
7.99
Breakfast and coffee machines received positive remarks.
Overall Experience
8.46
Generally positive overall experience with some complaints but still enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location near Lake Lucerne and Old Town
Hotel Luzernerhof is perfectly situated just 100 metres from Lake Lucerne, offering easy access to the city's main attractions like the Chapel Bridge and the Lion Monument within a 5-minute walk.

Charming French Restaurant and Family-Run Tradition
Indulge in fine French cuisine at Brasserie Joel’s located on-site, adding a touch of elegance to your stay. With over 60 years of family-run history, both the hotel and restaurant promise a warm and welcoming atmosphere.

Convenient Amenities and Easy Access to Transportation
Relax in non-smoking rooms equipped with modern comforts like a flat-screen cable TV and enjoy the convenience of a balcony on each floor. Additionally, guests can explore the city easily as the hotel is just a short walk from Lucerne Main Train Station and a quick drive to the A2 motorway.

Book your stay at Hotel Luzernerhof now for a memorable experience in Lucerne!

Important information:

Please note that parking spaces are limited and are on a first-come, first-served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BSL

Location

Guest Reviews

7.6
Based on 2465 reviews
Cleanliness: 5.99
Service: 7.96
Location: 9
Room Quality: 6.95
Amenities: 6.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.46
Z
Zvezdana solo_traveller me
10
2026-08-14 via Nuitee
F
Francesco solo_traveller it
6
Cons:

Mancanza di aria condizionata.
Ci hanno fatto pagare una tariffa in più per il cane che non era assolutamente stata accennata su booking

2026-08-14 via Nuitee
L
Latifa couple ma
7
Trop trop cher pour ce que c est
Pros:

L emplacement Un bon lit confortable avec de bons coussins

Cons:

Pas de climatisation Petit déjeuner très moyen. Un cadre vieillot sans aucune classe

2026-08-14 via Nuitee
K
Kathrin couple ch
8
Es waren 2 wunderbare Tage in Luzern
Pros:

Frückstück und die Lage

Cons:

Da es so heiss war, hat der Ventilator leider nicht gereicht.

2026-08-13 via Nuitee
P
Pablo couple es
2
Sin aire acondicionado
Pros:

Ubicación y personal

Cons:

36 grados y sin aire acondicionado. Imposible dormir

2026-08-13 via Nuitee
K
Karin extended_group de
5
Note Gut, außer Sauberkeit im Zimmer, insbesondere im Bad
Pros:

Lage des Hotels sehr gut, jedoch morgens sehr laut, auch das Frühstück war sehr gut, alles vorhanden; die Rezeption außergewöhnlich hilfsbereit.

Cons:

die Sauberkeit des Zimmers lässt zu wünschen übrig, insbesondere das Bad

2026-08-12 via Nuitee
S
Shadi couple ae
1
Pros:

The helpful and amazing staff (I got sick and they helped asking for an ambulance)

Cons:

Not clean at all - I gave it another chance and even the second trip at the checkin to the room I had to ask for room service to clean the toilet 😟… they basically don’t clean the toilets before handing it over to the next guest (it was really bad)
No AC - really tough during summer

2026-08-11 via Nuitee
G
Giovanni couple gb
3
2026-08-11 via Nuitee
M
Mike solo_traveller nl
6
Zonder airco veel te duur
2026-08-11 via Nuitee
J
Juan Antonio couple es
6
Mejor avisar de las cosas
Pros:

El personal de limpieza muy amable.

Cons:

Que no me avisaran que tenía que dejar 20 francos o euros de depósito para la tarjeta del parking. Tuve que ir a un cajero o a sacar y me cobraron una comisión elevada.

2026-08-11 via Nuitee
L
Linnenkamp couple de
4
Pros:

Frühstück schwach, keine Klimaanlage, in die Jahre gekommen....

2026-08-10 via Nuitee
M
MightyMike solo_traveller de
6
2026-08-10 via Nuitee
P
Pryamvadah solo_traveller fr
9
2026-08-09 via Nuitee
G
Gabriel solo_traveller sk
10
2026-08-09 via Nuitee
K
KIM solo_traveller nz
7
Pros:

Situation was good.Staff were pleasant and helpful.

Cons:

Lack of air conditioning.

2026-08-08 via Nuitee
D
Daniele couple it
4
2026-08-08 via Nuitee
F
Fages couple fr
5
2026-08-08 via Nuitee
V
Vonlanthen solo_traveller ch
9
Pros:

Sehr sauber und super nettes Personal!

Lage top

2026-08-08 via Nuitee
C
C. extended_group nl
7
2026-08-08 via Nuitee
P
Petr extended_group cz
9
2026-08-07 via Nuitee