Hotel Luzernerhof

Hotels
7.6 (2223 reviews)
Alpenstrasse 3 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Slow lift
Missing amenities

Categories

Cleanliness
5.99
Several reviews mention cleanliness issues, particularly in the bathrooms.
Service
7.96
Mixed reviews, but generally the staff is described as welcoming and helpful.
Location
9
Location is frequently praised as ideal and central.
Room Quality
6.95
Rooms are spacious, but issues with noise and window functionality were noted.
Amenities
6.48
Amenities underwhelming for a four-star hotel, lacking minibar and slow lifts.
Value for Money
7.94
Good value mentioned, but some aspects do not meet four-star expectations.
Food and Beverage
7.99
Breakfast and coffee machines received positive remarks.
Overall Experience
8.46
Generally positive overall experience with some complaints but still enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location near Lake Lucerne and Old Town
Hotel Luzernerhof is perfectly situated just 100 metres from Lake Lucerne, offering easy access to the city's main attractions like the Chapel Bridge and the Lion Monument within a 5-minute walk.

Charming French Restaurant and Family-Run Tradition
Indulge in fine French cuisine at Brasserie Joel’s located on-site, adding a touch of elegance to your stay. With over 60 years of family-run history, both the hotel and restaurant promise a warm and welcoming atmosphere.

Convenient Amenities and Easy Access to Transportation
Relax in non-smoking rooms equipped with modern comforts like a flat-screen cable TV and enjoy the convenience of a balcony on each floor. Additionally, guests can explore the city easily as the hotel is just a short walk from Lucerne Main Train Station and a quick drive to the A2 motorway.

Book your stay at Hotel Luzernerhof now for a memorable experience in Lucerne!

Important information:

Please note that parking spaces are limited and are on a first-come, first-served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BSL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 2223 reviews
Cleanliness: 5.99
Service: 7.96
Location: 9
Room Quality: 6.95
Amenities: 6.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.46
F
Frédéric • solo_traveller • ch
6
O
Cons:

Zimmer zur Strasse, die stark befahren und scheinbar beliebt bei Autoposern ist. Bis in die Nacht sehr lärmig. Alte Fenster über 30 Jahre alt.
Spülkasten vom WC lief nicht richtig (füllte sich sehr langsam mit Wasser)

2026-05-23 • via Nuitee
M
Martin • couple • au
8
Pros:

Room was great

Cons:

Breakfast
Reception staff didn’t seem happy, just going through the motions.

2026-05-23 • via Nuitee
D
Dario • solo_traveller • ch
8
2026-05-23 • via Nuitee
G
Greg • couple • au
10
Very comfortable stay in a perfect location
Pros:

Location

Cons:

Nothing

2026-05-23 • via Nuitee
T
Thomas • solo_traveller • ch
8
2026-05-23 • via Nuitee
C
Carla • extended_group • pt
4
Very dissapointing and not at all 4 stat
Pros:

JUST THE LOCATION

Cons:

Super overrated,not at all a 4star if lucky should be classified as a 3 star.
The breakfast was very poor.Restaurant was in construction and shouldn’t of accepted clients to have breakfast there.
I wanted to cancel the 2 time and they didn’t let me.I and my family had breakfast outside in another restaurant.

2026-05-21 • via Nuitee
M
Marta • couple • it
8
2026-05-21 • via Nuitee
A
Adriana • solo_traveller • br
2
Experiência ruim
Pros:

De nada

Cons:

Funcionários sem carisma. Cozinha péssima, café da manha péssimo. Limpeza péssima. Hotel em reforma, tudo desorganizado. Super caro para o que entrega.

2026-05-21 • via Nuitee
B
Bettina • solo_traveller • de
5
Gute Lage, aber laut und mangelhaftes Frühstücksbuffet
Pros:

Das Hotel liegt sehr zentral, alle Sehenswürdigkeiten sind gut zu Fuß erreichbar. Die Mitarbeiter an der Rezeption waren freundlich und hilfsbereit.

Cons:

Das Hotel liegt direkt an einer Hauptverkehrsstraße und es ist deshalb sehr laut. Das Frühstücksbuffet war schon um 9 Uhr, also eine Stunde vor Ende, leer geräumt, es wurde nicht nachgefüllt. Käse und Butter waren aus. Das Personal war überfordert.

2026-05-20 • via Nuitee
E
Eva • solo_traveller • nl
7
Prima voor een nachtje
Pros:

Goede locatie, in de stad en dichtbij het meer. Ook was de kamer netjes en schoon.

Cons:

De prijs in verhouding van wat je kreeg. Eenpersoonskamer was niet groot, maar wel aan de prijs. Ook viel het ontbijt tegen. Weinig keuzes en ook niet vers.

2026-05-19 • via Nuitee
J
Janeiro Neves • couple • pt
7
2026-05-19 • via Nuitee
B
Bozhenko • couple • fr
10
Посоветовала бы всем!
Pros:

Хорошо расположен, чисто, красиво! Паркинг есть ) комната для одного человека - огонь

Cons:

Все было хорошо

2026-05-19 • via Nuitee
M
Marc • solo_traveller • ch
5
Heureusement que c’était pour une nuit
Pros:

L’emplacement

Cons:

La taille de la chambre était minuscule avec un lit limite avec une taille pour enfant

2026-05-19 • via Nuitee
D
Daniel • solo_traveller • ch
8
2026-05-18 • via Nuitee
P
Patrik • solo_traveller • ch
7
2026-05-18 • via Nuitee
R
ROGER • solo_traveller • ca
9
Très agréable
Pros:

Le site,
Le personnel

Cons:

Déjeuner laisse à désirer.
Pas assez de fruits

2026-05-18 • via Nuitee
J
Jocelyne • family_with_children • fr
3
2026-05-17 • via Nuitee
R
Rebecca • couple • ch
8
2026-05-17 • via Nuitee
K
Kirra • couple • au
3
Pros:

The location

Cons:

There was black hair all through our room including in our bed and we have blonde hair so it defiantly wasn’t ours. The bathroom sink didn’t drain correctly so dirty water sat in the sink for ages. There was also no laundry as listed on the listing.

2026-05-17 • via Nuitee
R
Romain • couple • fr
5
2026-05-17 • via Nuitee