Hotel Luzernerhof

Hotels
7.6 (2395 reviews)
Alpenstrasse 3 , Luzern , ch
+41 41 418 47 47

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Slow lift
Missing amenities

Categories

Cleanliness
5.99
Several reviews mention cleanliness issues, particularly in the bathrooms.
Service
7.96
Mixed reviews, but generally the staff is described as welcoming and helpful.
Location
9
Location is frequently praised as ideal and central.
Room Quality
6.95
Rooms are spacious, but issues with noise and window functionality were noted.
Amenities
6.48
Amenities underwhelming for a four-star hotel, lacking minibar and slow lifts.
Value for Money
7.94
Good value mentioned, but some aspects do not meet four-star expectations.
Food and Beverage
7.99
Breakfast and coffee machines received positive remarks.
Overall Experience
8.46
Generally positive overall experience with some complaints but still enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location near Lake Lucerne and Old Town
Hotel Luzernerhof is perfectly situated just 100 metres from Lake Lucerne, offering easy access to the city's main attractions like the Chapel Bridge and the Lion Monument within a 5-minute walk.

Charming French Restaurant and Family-Run Tradition
Indulge in fine French cuisine at Brasserie Joel’s located on-site, adding a touch of elegance to your stay. With over 60 years of family-run history, both the hotel and restaurant promise a warm and welcoming atmosphere.

Convenient Amenities and Easy Access to Transportation
Relax in non-smoking rooms equipped with modern comforts like a flat-screen cable TV and enjoy the convenience of a balcony on each floor. Additionally, guests can explore the city easily as the hotel is just a short walk from Lucerne Main Train Station and a quick drive to the A2 motorway.

Book your stay at Hotel Luzernerhof now for a memorable experience in Lucerne!

Important information:

Please note that parking spaces are limited and are on a first-come, first-served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BSL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 2395 reviews
Cleanliness: 5.99
Service: 7.96
Location: 9
Room Quality: 6.95
Amenities: 6.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.46
V
vicenta • extended_group • es
8
Cercano a todo lo turístico
Pros:

La ubicación. Cerca del puente y de lo turístico.

Cons:

Lo carísimo que es. El parking 60 euros menos de 24 horas aunque no era del hotel pero es el más próximo.

2026-07-25 • via Nuitee
J
Jakob • extended_group • ch
7
Cons:

Eigentlich für unseren Ausflug ein gutes Hotel. Ganz schlecht war beim Frühstück die Bedienung, die alleine war und total überfordert. Er sollte auffüllen, abräumen, Fehler der Kaffeemaschine erklären oder Milch einfüllen weil der Cappuccino nicht mehr funktionierte usw. usw. Tee musst ich aus einem Mineralglas trinken, da anscheinend keine Teetassen mehr vorhanden sind. Er gab sich mühe, aber alleine war das nicht zu bewältigen.

2026-07-25 • via Nuitee
C
Clara • couple • es
7
Pros:

Limpieza y amabilidad empleados

Cons:

No había aire acondicionado, solo torre ventilador

2026-07-24 • via Nuitee
M
Mauitaylor • solo_traveller • us
10
2026-07-24 • via Nuitee
J
Johannis • solo_traveller • be
6
Pros:

De hygiëne.

Cons:

Prijs, geen airco, kon niet slapen van de warmte in de kamers.

2026-07-24 • via Nuitee
G
Géraldine • solo_traveller • ch
1
2026-07-23 • via Nuitee
J
Jože • solo_traveller • at
10
Pros:

Die Lage,sehr freundliche junge Frauen an der Rezeption, mit Humor und Scharm.

Cons:

Die Lage, wir fühlten uns sicher und gut betreut.

2026-07-23 • via Nuitee
C
Christoph • solo_traveller • ch
3
2026-07-22 • via Nuitee
N
Nikolay Rusev • solo_traveller • bg
9
Pros:

Персоналът

Cons:

Телевизорът малък и не е smart

2026-07-22 • via Nuitee
L
LUCIEN • couple • fr
8
très bien!
2026-07-22 • via Nuitee
S
Sylvie • couple • ch
4
Pros:

Situation géographique idéale pour rayonner dans la vieille ville de Lucerne !

Cons:

Chambre à l’atmosphère étouffante alors que la canicule n’est plus actuelle lors de notre séjour. Une fenêtre ne s’ouvre qu’en imposte et l’autre cassée ne s’ouvre pas ! Rue très bruyante.

2026-07-22 • via Nuitee
M
Mike • extended_group • ch
4
Unaufgeregt
Cons:

Wenn das Personal kein deutsch spricht.

2026-07-21 • via Nuitee
V
Verners • solo_traveller • lv
7
2026-07-21 • via Nuitee
C
Cihan • couple • tr
10
Muhteşem
Pros:

Çok ferah ve temiz

Cons:

Yok

2026-07-21 • via Nuitee
C
chhabra • family_with_children • us
3
Good location but could do much better
Pros:

Close to train station and lake

Cons:

No ac, no wifi in room- service couldnt help despite calling

2026-07-20 • via Nuitee
B
Barbara • solo_traveller • ch
6
2026-07-19 • via Nuitee
E
Eileen • couple • ch
10
2026-07-19 • via Nuitee
M
Markus • extended_group • ch
4
Pros:

Sehr zentrale Lage.

Cons:

Bei den jetzigen Temperaturen fehlt eine Klimaanlage!!

2026-07-18 • via Nuitee
J
Julie • extended_group • nl
5
Pros:

location

Cons:

whole atmosphere

2026-07-18 • via Nuitee
F
fadıl • family_with_children • tr
1
Çok kötü
Pros:

Konum

Cons:

Otopark ücretsiz gibi gösteriyor fakat ücretli
Ve odalarda klima yok aşırı sıcak

2026-07-17 • via Nuitee