Hotel Luzernerhof

Hotels
7.6 (2505 reviews)
Alpenstrasse 3 , Luzern , CH

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Slow lift
Missing amenities

Categories

Cleanliness
5.99
Several reviews mention cleanliness issues, particularly in the bathrooms.
Service
7.96
Mixed reviews, but generally the staff is described as welcoming and helpful.
Location
9
Location is frequently praised as ideal and central.
Room Quality
6.95
Rooms are spacious, but issues with noise and window functionality were noted.
Amenities
6.48
Amenities underwhelming for a four-star hotel, lacking minibar and slow lifts.
Value for Money
7.94
Good value mentioned, but some aspects do not meet four-star expectations.
Food and Beverage
7.99
Breakfast and coffee machines received positive remarks.
Overall Experience
8.46
Generally positive overall experience with some complaints but still enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location near Lake Lucerne and Old Town
Hotel Luzernerhof is perfectly situated just 100 metres from Lake Lucerne, offering easy access to the city's main attractions like the Chapel Bridge and the Lion Monument within a 5-minute walk.

Charming French Restaurant and Family-Run Tradition
Indulge in fine French cuisine at Brasserie Joel’s located on-site, adding a touch of elegance to your stay. With over 60 years of family-run history, both the hotel and restaurant promise a warm and welcoming atmosphere.

Convenient Amenities and Easy Access to Transportation
Relax in non-smoking rooms equipped with modern comforts like a flat-screen cable TV and enjoy the convenience of a balcony on each floor. Additionally, guests can explore the city easily as the hotel is just a short walk from Lucerne Main Train Station and a quick drive to the A2 motorway.

Book your stay at Hotel Luzernerhof now for a memorable experience in Lucerne!

Important information:

Please note that parking spaces are limited and are on a first-come, first-served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BSL

Location

Guest Reviews

7.6
Based on 2505 reviews
Cleanliness: 5.99
Service: 7.96
Location: 9
Room Quality: 6.95
Amenities: 6.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.46
M
Markus • couple • ch
10
2026-09-19 • via Nuitee
C
Crispín Gómez Requena • solo_traveller • es
7
2026-09-19 • via Nuitee
R
RAFIL FADHIL MOHAMMED • couple • om
7
2026-09-19 • via Nuitee
M
Michael • solo_traveller • ch
5
2026-09-19 • via Nuitee
V
Vincenzo • solo_traveller • ch
8
Pros:

Camera pulita. Posizione

Cons:

Colazione. Grandezza della camera

2026-09-19 • via Nuitee
J
Judith • solo_traveller • ca
8
Generally very good.Excellent staff.
Pros:

Location

Cons:

Noisy at night due to traffic
Limited breakfast choices - would have liked a choice of fresh fruit and cereals.

2026-09-18 • via Nuitee
M
Marlis • solo_traveller • ch
10
Pros:

Die Lage war perfekt.

Cons:

.

2026-09-18 • via Nuitee
P
Payman • solo_traveller • iq
9
2026-09-18 • via Nuitee
R
Ramona • couple • ch
9
2026-09-17 • via Nuitee
W
wolfgang forny • solo_traveller • ph
8
2026-09-17 • via Nuitee
J
Javad • solo_traveller • ca
9
2026-09-16 • via Nuitee
M
Massimo • solo_traveller • ch
5
2026-09-15 • via Nuitee
G
GIOVANNA • solo_traveller • it
8
2026-09-15 • via Nuitee
A
anabela • couple • pt
5
Central mas mais nada de positivo
Pros:

Gostámos da localização.

Cons:

O hotel devia ser um 3 estrelas. Muito antigo por fora e todas as partes comuns por dentro. O quarto onde ficamos foi renovado e por isso mais agradável do que o resto do hotel. O quarto dava para a estrada principal, pelo que não dormimos toda a noite com o barulho. A estrutura da janelas é antiga e por isso não isola o barulho. Sem ar condicionado. Pequeno almoço sem grandes opções. Os ovos secos e com pedaços queimados. Um cheiro estranho em todo o hotel. A não repetir.

2026-09-15 • via Nuitee
J
Janice • solo_traveller • us
6
Luzern
Pros:

The location was great. A little noisy as it is on a busy street. Convenient to stores, trains, and buses. Small room,but comfortable. Beds and pillows were the most comfortable of our stay.

Cons:

No refrigerator. The towels were really rough. There is luggage storage but it is not secured. There is an open back door where someone could come right in and take luggage. Front desk even tells you not to leave anything as the area is not secure.

2026-09-15 • via Nuitee
A
Andrea • couple • ch
3
Pros:

Das Personal war grossartig - sehr freundlich, zuvorkommend und sympathisch. Die bereitgestellten Duschmittel von Soeder haben uns sehr gut gefallen.

Cons:

Das Zimmer war trotz Doppelverglasung sehr laut. Da die Klimaanlage nicht funktionierte, war es wirklich unerträglich heiss im Zimmer. Der nahegelegene "Raucherbalkon" sorgte dafür, dass es zudem sehr nach Aschenbecher roch. Das Zimmer war nur bedingt sauber - Spinnweben und Staub waren überall zu finden.
Für den doch sehr stolzen Preis war das Zimmer absolut unter unseren Erwartungen.

2026-09-14 • via Nuitee
D
Detlef • couple • de
8
2026-09-14 • via Nuitee
J
Josef • extended_group • ch
8
2026-09-14 • via Nuitee
R
Rebecca • solo_traveller • us
8
A very nice stay.
Cons:

Breakfast could have had more of a variety.

2026-09-14 • via Nuitee
K
katharine • couple • gb
7
Conveniently placed clean hotel to enjoy the town. Friendly and helpful staff
Pros:

Convenient location near lake with buses close by to travel around town. Helpful friendly staff. clean rooms. Good breakfast.

Cons:

No air conditioning - we did know this. We should have asked for an extra fan as visited in heatwave

2026-09-14 • via Nuitee