Hotel Indigo Los Angeles Downtown by IHG

Hotels
•
Hotel Indigo
9 (1758 reviews)
899 Francisco Street , Los Angeles , US
+1 213-232-8800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent service
Comfortable stay
Cons:
Cleanliness issues
Food quality misses

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness, specifically small stains and old furniture.
Service
9.55
Consistently positive feedback on service, with mentions of friendly and attentive staff.
Location
9.59
Positive mentions of the location being central and convenient, especially for events.
Room Quality
8.54
Mixed reviews; while some rooms were good, issues with a shower were noted.
Amenities
9.07
General satisfaction with amenities, though some could improve.
Value for Money
9.03
Overall good value, although some concerns about specific services like food.
Food and Beverage
8.58
Some disappointment in food quality compared to past visits.
Overall Experience
9.55
Overall positive experience highlighted by guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:25

Property Description

Chic Urban Retreat in Los Angeles

Luxurious Amenities
Hotel Indigo - Los Angeles Downtown offers a continental breakfast, free WiFi, room service, sun terrace, outdoor pool, fitness center, and a nightclub for guests to enjoy.

Diverse Dining Options
Indulge in American cuisine at the on-site restaurant with special dietary options available upon request, catering to vegetarian, dairy-free, and gluten-free preferences.

Convenience and Entertainment
Guests can unwind with billiards, utilize the business center, and enjoy snacks from vending machines. With multilingual staff and proximity to Microsoft Theater and Staples Center, your stay at Hotel Indigo promises both comfort and excitement.

Book your stay at Hotel Indigo - Los Angeles Downtown now to experience the perfect blend of luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

9
Based on 1758 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.55
J
Juan Pablo • family_with_children • mx
2
2026-09-19 • via Nuitee
R
Reginald • couple • us
10
Pros:

The breakfast was on point

2026-09-12 • via Nuitee
C
Catherine • couple • us
8
2026-09-10 • via Nuitee
A
Aaron • extended_group • us
1
Cons:

Very old and furniture was dirty and peeling

2026-09-09 • via Nuitee
B
Beatriz • couple • us
5
I really wish the room couch would have been nicer without being so dirty
Pros:

The staff was amazing very nice and welcoming.

Cons:

Inside my room was a couch it was extremely dirty the hand rest was peeling it was full of stains we weren’t able to sit and enjoy the view we did feel disgusted just y looking at it.

2026-09-04 • via Nuitee
K
Kevin • couple • us
10
2026-09-03 • via Nuitee
J
Jazmyne • couple • us
1
2026-09-03 • via Nuitee
S
Seong Min • family_with_children • jp
10
2026-09-01 • via Nuitee
P
Peace • solo_traveller • us
10
2026-09-01 • via Nuitee
J
Jesus • couple • us
10
2026-08-31 • via Nuitee
E
Enrique • solo_traveller • mx
10
Pros:

Muy cerca de todo

2026-08-31 • via Nuitee
M
mzthenap • Friends getaway
10
I'll be back!
Pros:

I was not satisfied with my room, I went to the front desk and Mr. Guissefe & Jesus made sure within minutes I was in another room and very satisfied. Even gave small comp on food. I love the hotel, three staff and customer service is definitely 5*

2026-08-29 • via Tripadvisor
G
Gillian • family_with_children • gb
7
2026-08-28 • via Nuitee
犬山 • couple • jp
8
2026-08-28 • via Nuitee
H
Hrvoje • couple • hr
5
Nažalost, očekivali smo puno više
Pros:

Odlična lokacija, dobar pristup, prostran hotelski lobby, veliki broj brzih liftova.

Cons:

Doručak je jako loš. Meni je jako ograničen i unaprijed definiran (ne možeš npr. naručit dva jaja i malo pancete jer takve stavke nema u meniju), čeka se dugo, naplaćuje se svaka stavka, čak i sok od naranče iako je u rezervaciji doručak uključen u cijenu. Kvaliteta hrane također je loša, koriste se začini koji nisu istaknuti u meniju. Soba je bila prostrana, ali loše čišćena. Nekakva sofa pored kreveta je bila toliko prljava da nismo ni prtlagu htjeli nasloniti. Prvi dan smo imali leglo mravi u kupaonici. Drugi dan se začepio zahod, kanalizacija je izlazila u tuš kabini. Obavijestili smo recepciju, problem je riješen, ali nitko se nije ni ispričao...

2026-08-27 • via Nuitee
石黒 • solo_traveller • jp
10
2026-08-24 • via Nuitee
C
Christina • solo_traveller • us
10
2026-08-22 • via Nuitee
L
larrysN572VT • Family
10
Metropole Restaurant Staff
Pros:

This review is mainly for the Metropole Bar + Kitchen within the hotel. Standouts are the manager Raymond Ramirez and servers Nancy and Daniel. Their customer service and hospitality were outstanding as we ate there a few nights. The food was good and fresh. The staff is so friendly and made our stay enjoyable.

2026-08-21 • via Tripadvisor
E
ethanhU9601LY • Family
10
Amazing restaurant with the best staff
Pros:

The Metropole Bar and Kitchen on site was phenomenal, incredibly friendly and welcoming staff and the food was amazing. Nancy is the best! Can’t wait to come back.

2026-08-19 • via Tripadvisor
C
chloewC1079TK • Couples
10
Amazing staff!!
Pros:

Very helpful staff. This is our first time in Los Angeles so we weren’t sure what to do but Juan gave us a map and was very helpful in helping us find things to do!

2026-08-18 • via Tripadvisor