The Victoria

Hotels
8.6 (380 reviews)
10 West Temple Sheen , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Great location nearby attractions
Clean and comfortable rooms
Excellent food offerings
Cons:
Small shower in some rooms
Limited amenities like fridges

Categories

Cleanliness
8.78
Guests frequently compliment the cleanliness and overall maintenance of the rooms.
Service
8.95
The staff were described as friendly and helpful, providing excellent service throughout the stay.
Location
8.99
The property is ideally located for access to Richmond Park and Kew Gardens, enhancing the guest experience.
Room Quality
8.44
Rooms were noted to be comfortable, well-decorated, and generally well-equipped.
Amenities
7.97
Some amenities like fridges were commented on negatively, but overall quality was acceptable.
Value for Money
8.43
A good value based on service and location, with many guests feeling they got their money's worth.
Food and Beverage
8.68
Breakfast and dining options received very positive feedback, with guests enjoying the offerings.
Overall Experience
8.55
Overall experience highlighted by positive reviews regarding the stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:30

Property Description

Luxurious Stay in Richmond

Elegant Accommodations: Experience stylish rooms at The Victoria with free Wi-Fi, flat-screen TV, and coffee facilities for your comfort.

Gastronomic Delights: Indulge in award-winning creative British cuisine and Saturday brunch at our on-site restaurant.

Convenient Location: Explore Richmond Park, North Sheen Station, and the River Thames within minutes. With easy access to central London in just 30 minutes, The Victoria is your gateway to a memorable stay.

Book now for an unforgettable experience at The Victoria in Richmond.

Important information:

Check in & Check out
Check In:
Monday to Sunday: 2pm till 10pm.
Check out:
Monday – Sunday: anytime before 11am

Breakfast:
Breakfast is served 8.30 am till 11am – Monday till Friday. Saturday, Sunday and bank holidays breakfast is served from 9am to 11am.
Continental breakfast is included, but also hot breakfast is available with an additional charge.

Lunch & Dinner:
If you would like to book a table at The Victoria during your stay with us, please either call us on 020 8876 4238 or email us on reservations@victoriasheen.co.uk
Opening hours: Monday – Saturday: 12pm till 9:30pm (last orders at 9:00pm) Sunday: 12pm till 7pm (last orders 6:45pm).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for £15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 380 reviews
Cleanliness: 8.78
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.68
Overall Experience: 8.55
G
Georgia couple gb
8
Perfect stay for a few nights
Pros:

We were attending a wedding in Richmond park so needed two nights to sleep and get ready. It’s worth staying this side of Richmond park as I think the price point was great for what the room was and the pub offered and was only a short 10 min uber to the wedding or a nice 40 min walk back of an evening which is quite nice.

The room and bathroom was spotless! Water, tea and coffee is in the room. The bed was comfy the bathroom had a nice powerful shower. Calm decor and no issues at all. Staff were all very friendly and polite, well presented and available when needed. Worth noting there isn’t staff 24 hours a day which wasn’t an issue for us at all and completely understandable but you do have 24 hour acaess to the rooms round the side of the pub oh and free parking is a huge huge huge bonus!!

Cons:

Check in staff could have a little better training on where the side gate is when the pub is closed. We had to work it out after the wedding late at night.

There is a fan in the room but it was very hot at night and it is under the flight path

2026-07-25 via Nuitee
K
KIm couple gb
9
Lovely place and very good value for money
Pros:

Lovely garden and lovely staff !

Cons:

Might have got a traffic ticket going into their car park

2026-07-18 via Nuitee
D
David solo_traveller gb
8
2026-07-17 via Nuitee
G
Gail couple gb
10
Could not fault anything, fab food, nice clean room & lovely staff and service.
Pros:

Everything! Lovely pub in quiet location. Nicely decorated & clean room. Staff very helpful & friendly. Continental breakfast really good & food at dinner was excellent.

Cons:

Nothing!

2026-07-14 via Nuitee
S
Sarah-lynn solo_traveller gb
8
Great
Pros:

Great stay at the Victoria, only complaint is could of done with air conditioning as we stayed during an exceptional heatwave. But otherwise all facilities met with expectations. Shout out to the brilliant complementary breakfast which we had in the wonderful beer garden.

Cons:

Lack of air conditioning. Very difficult during heatwave conditions.

2026-07-10 via Nuitee
L
Lesley couple gb
7
OK for the 2 nights but items in the rooms were a little past their best
Pros:

Quiet area. Very friendly staff. Lovely evening meals.

Cons:

Very hot room despite a fan. Stayed 2 nights but room not cleaned/no clean cups etc provided. Continental breakfast was included but we only saw cereal each morning plus priced menu for full breakfast.

2026-07-09 via Nuitee
J
Jonathan couple gb
8
Pros:

Great location

2026-07-06 via Nuitee
J
Johann solo_traveller au
9
2026-07-05 via Nuitee
M
Meredydd couple gb
9
2026-07-02 via Nuitee
M
Meredydd couple gb
9
2026-07-02 via Nuitee
C
Caroline couple gb
8
2026-07-01 via Nuitee
S
Sally couple gb
9
It was good.
Pros:

It was a pleasant 2 night stay. The staff were all lovely and helpful. The room and facilities were good and clean throughout. The Continental breakfast was very good and the evening meals we had were excellent and good value.

Cons:

When we arrived in the late afternoon, the weather was very warm and the window was closed in our first floor room. It felt very hot in there and despite opening the window when we arrived and turning on the fan provided, it remained uncomfortably hot when we were trying to sleep. The second night was totally different (same temperature outside) as the window had been open all day. Just a suggestion to open the windows before the guest arrives to let the heat out.

2026-07-01 via Nuitee
V
Vicky couple gb
9
2026-06-24 via Nuitee
S
Sally Morris couple gb
8
Fabulous Pub with Rooms in perfect location
Pros:

The location of the Victoria is perfect a stones throw from Richmond Park and Richmond town centre. The fact that we were able to park our car at no extra cost was a real bonus. We felt safe and secure. The garden area is really very nice and the staff nothing but helpful.

Cons:

The room was on the small side and very hot which is why I didn't rate it higher; however, a fan was provided by didn't make an awful lot of difference.

2026-06-23 via Nuitee
D
Damion solo_traveller us
9
Loved this place!
Pros:

The pub and dining space was amazing and i really liked the location.

Cons:

Its a bit tight if you are renting a vehicle. Id suggest this 10/10 for someone who is being dropped off or is planning on walking from here.

2026-06-22 via Nuitee
A
Adrian couple gb
8
An ideal south London stay
Pros:

Breakfast was good better than last time we stayed coffee good service good location is brilliant staff excellent and no charge for children’s portions was a nice touch

Cons:

Evening meal disappointing we’ve eaten there many times over last few years and menu not up to normal expectations and my steak was very well done and not medium rare bedroom basins had a problem one the plug hole wouldn’t close fully the other wouldn’t open so water unable to run away the whole place now looking a little tired especially the dining room chairs

2026-06-22 via Nuitee
L
Lucy solo_traveller gb
8
Pros:

The staff were particularly good

2026-06-21 via Nuitee
A
Andrew solo_traveller gb
10
Pros:

It was just right.

2026-06-20 via Nuitee
M
Marianne couple gb
8
Pros:

Great location for both Thames river walks and for Richmond Park.

2026-06-18 via Nuitee
D
Diane couple gb
7
Lovely pub with outstanding breakfast.
Pros:

Lovely pub. Staff were lovely. Friendly and helpful. Breakfast was continental and you couldn’t ask for better.

Cons:

Unfortunately there was a terrible smell in the room which was coming from the shower trap. The window was open in the room when we arrived. Terrible night sleep due to the smell getting worse throughout the night. In the morning it had gone. We had breakfast and when entering back into our room the smell nearly knocked me out. It was terrible. I went to tell the staff and I asked to be moved rooms. This was all done with no fuss and staff were most helpful.

2026-06-18 via Nuitee