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Facilities
Property facilities
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Offsite parking discounted rates available
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Nightclub
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Packed lunches
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Currency exchange
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Karaoke
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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ATM/banking
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Shopping on site
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Television in common areas
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Nightclub
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Concerts/live shows
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Reception hall
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Japanese garden
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Secured parking
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Stylish Rooms with Great Views
Indulge in the stunning vistas of Almaty and the Alatau Mountains from our stylish rooms equipped with free Wi-Fi, satellite TV, and soundproofed windows.
Dining Options to Satisfy Every Craving
Savor a delightful blend of European and Turkish cuisine at our 24-hour restaurant or explore regional and international flavors at the classical-style Kazakhstan restaurant. Don't forget to visit our pastry corner, lobby bar, and the Noodles Restaurant for a diverse dining experience.
Unwind with Panoramic City Views
Relax and unwind at BarFly on the 25th floor with a refreshing drink in hand, overlooking the panoramic cityscape of Almaty. Almaty-2 Train Station is conveniently located 7 km away, and parking is complimentary at Kazakhstan Hotel. Book now for an unforgettable stay!
Please note that early check-in before 06:00 is available at full rate surcharge. Early check-in after 06:00 is available at a half rate surcharge.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Free public parking is possible on site (reservation is needed).
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 7 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Nice location
Rooms small
Очень удачное расположение, исторический центр, всё в шаговой доступности и при необходимости метро рядом, можно хорошо позавтракать, шикарные виды, если учитывать что это сейсмоопасная зона, и высотный отель - это сама по себе достопримечательность! Все пожелания персоналом учитывались (этажность, утюг)
Не то чтобы не понравилось, но мне не хватило крючков в ванной комнате для полотенец: полотенце для рук, полотенце для головы, полотенце для тела, халат… а крючок один(((
Месторасположение
Не было никакой рыбы на завтраке. Спать было невозможно от шума дискотеки. Попросил произвести уборку номера позже, и в результате уборки не было. Упаковки с водой грузчики выгружали на этаже, как на складе, шумно и горкой, им не до комфорта гостей. Отсутствие воды, туалетной бумаги, неудобная мебель - это уже мелочи.
Hotel moderno, limpio y bien ubicado
El hotel estaba en reformas y no había suficiente aislamiento del polvo y ruidos, cables por el suelo. Mi habitación tenía fuete olor a pintura y tuve que quedarme para que la cambiaran. En la nueva habitación no había papel de baño y tuve que esperar bastante para que me lo dieran. Personal poco profesional, te reciben bien, pero al salir no ayudan con las maletas.
Дорого и комнаты маленькие
Location was great. Friendly staff, allowed me to extend the check out by a couple of hours.
Elevators under construction, took a long wait. Street noise and light came thru the windows and curtains.
We asked to change the room and was shown to the newly renovated room which was appreciated.
On our first night, we woke up with power outage since 4.30am. Luckily we changed our room from 17th floor to the 5th floor!!I could not imagine how rough it would be for guests who stay at higher cloor. Of course it was not the hotel's fault, but there was absolutely no communication with guests regarding the situation and with a language barrier, it made things even more difficult.
There is renovation going on at the moment and many lifts were closed so there is also a wait time.
Breakfast variety was good but many options were not very tasty.
Только воспитание и выдержка персонала
Грязно, лифты не работают. Просто ужасно
Спускалась пешком с 16 этажа
Nothing, we were glad when our trip ended.
Our stay at Hotel Kazakhstan was genuinely one of the worst hotel experiences we’ve had and I’m writing this to save others from the same ordeal.
The property is actively under renovation, which means random electricity and water cuts with zero advance notice. Air conditioning disappears without warning (especially at night which means a sleepless night) and expect loud drilling and hammering starting from 9:00 to 9:30 AM, not ideal if you’re hoping for any kind of restful trip.
The hotel has multiple floors in varying states of renovation. Some rooms are updated, many are not. We ended up paying extra out of pocket just to move to a decent room, as our original one had outdated AC, poorly maintained bathrooms, no sound isolation and extremely small room. Just a horrible room. If you still plan to book after reading this, at least inspect the room before accepting it.
The front desk staff were unhelpful and at times outright rude. During our first three-night stay, they quietly upgraded our room without telling us, with no mention that it was a favor or an exception. Based on that experience, we made the mistake of booking an additional eight nights.
When we returned from a three-day side trip to Saty and checked back in, the room was nothing like before. When we explained to staff that we’d extended our stay based on our first room’s quality, their response was sarcastic, asking why we hadn’t checked the photos ourselves and then blaming the original upgrade on a “hotel mistake.” Instead of resolving it, they kept sending us to view other rooms, all of which had poor sound insulation and old AC. At one point, a staff member said, “Oh please, I have other things to do.” (His name starts with E). The staff really needs a hospitality training. Their sarcastic and arrogant attitude is not acceptable for a 4 stars hotel!
Newly renovated room, centrally located, pick up hotel for tours out of the city. Good breakfast selection.
Room small for twin room
Классика и история каз
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