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Facilities
Property facilities
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Free wired internet
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Exercise/lap pool
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Japanese garden
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Swimming nearby
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Bicycle-friendly property
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Safety deposit box
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Private check-in/check-out
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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Process in place to check health of guests
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24-hour security
Review Highlights
Categories
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Property Description
Luxurious Plunge Pool Accommodation:
Experience the ultimate relaxation at Casa Tulum Hotel with your very own plunge pool and full-day security for peace of mind.
Comfort and Convenience:
Unwind in our air-conditioned aparthotel featuring a separate bedroom, bathroom with free toiletries, and a cozy living room. Enjoy the convenience of private check-in and check-out, along with bed linen, towels, and housekeeping service.
Serene Garden Oasis:
Escape to our sun terrace and garden oasis, where you can bask in the tranquility of nature. Plus, with free WiFi, free private parking, and proximity to Tulum's top attractions, your stay at Casa Tulum Hotel will be nothing short of perfect.
Book your stay now at Casa Tulum Hotel for an unforgettable experience in Tulum!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host
A deposit may be required at the property.
Location
Guest Reviews
Great rooms with amenities. Nice people. Comfortable and safe. Wonderful location. Nice little pool and lounging areas. Accommodating staff very available and friendly. Nice cats.
Some of the kitchen equipment not great (e.g. toasters half functional). Pillows too big! Note that Maps did not direct us to the right location.
The lock on the door to my room was broken, the safe wasn't working, and there was mold on the ceiling in the bathroom. There were cockroaches in the kitchen and ants in the bedroom. When I requested to change rooms, I was told that everything was occupied, even though there were available rooms (I checked through Booking).
Peace and quiet. Great atmosphere and communication with Andres was excellent. He took care of everything I needed. 4 minutes walk from holistika . The room was spacious and very clean.
The hotel is far from the town, I recommend that anyone who wants to stay in the area rent a car or scooter because taxis in the area are very expensive.
The location
Free parking in front of the "hotel"
The kitchinete usefull
-Moved rooms 4 time why? Because of how incompetent they are and how much they care about the customers.
-3rd floor has no WI-FI coverage in rooms
-Mold everywhere
-Room 6 has no key
-Room 3 got flooded and we came to the hotel to find out that all doors were opened with our belongings there, full of mosquitos.
Shower sink barely drains
The administrator barely understands English and the owner doesn't give any F about you or the Hotel.
Contacted booking to cancel the rest of the nights left and refund me the rest of the money. Owner did not agree to booking terms and we were forced to stay there for other 2 days
Avoid at all cost it's not worth the money the place looks abandoned and it's just to take the money with no customer focus.
Excelent place, great area to stay
Location was good
Had to wait in a rainstorm for 20 minutes as no one was at reception. There was a cockroach in the room, no towels or toilet paper. The staff did provide it and were apologetic but not great first impressions.
The room is big and comfortable. Location is good, there are plenty restaurants around.
There is no hair dryer and no instructions how to checkout , because there is no receptionist.
Very cozy mini apartment, with a nice terrace, comfortable bed, and spacious shower.
Great location, and quiet despite being close to bars and restaurants.
WiFi was weak and unstable
Amazing place, great staff, there are cats around too!
Nice spacious apartment with kitchen and small terrace. Parking infront of the gate, private swimmingpool in the garden.
Shops nearby.
Cool host/ staff , has the local knowledge with a travelers understanding of guests wants and needs. Very present but not intrusive. The place was quiet and had everything I would need.
Unfortunately the key box wasn't working so we had to use the vacant room next doors. And the power went out for some hours. But that is a city wide occurrence presumably due to a super fast developing new town/ city.
lovely tropical setting . great spacious apartment with two private outside spaces . Staff very friendly and helpful .
beautiful, central, quiet , excellent
I loved everything
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