The Grand Hotel

Hotels
7.6 (438 reviews)
Commercial Street , Lerwick , gb
+44 1595 697425

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Central location
Cons:
Dated rooms and infrastructure
Cleanliness issues

Categories

Cleanliness
5.36
The room cleanliness was unacceptable due to significant dust and grime, as noted in several reviews.
Service
9.33
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.37
Multiple guests praised the central location of the hotel as a significant positive.
Room Quality
5.82
Rooms were described as dated with peeling wallpaper and furniture needing an update.
Amenities
7.35
Amenities were mentioned but noted to be basic and in need of modernization.
Value for Money
7.31
Generally considered decent, but certain aspects were noted as iffy due to the room conditions.
Food and Beverage
8.36
Breakfast received positive remarks, being called excellent and well-prepared.
Overall Experience
7.93
Mixed feelings due to poor room quality but high service and location satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Historic Charm
Experience the allure of the 19th-century building in Lerwick at The Grand Hotel. Just 300 metres from Bain's Beach, our guestrooms offer free WiFi and a touch of history.

Comfortable Accommodation
Each room at our hotel is thoughtfully equipped with a wardrobe, flat-screen TV, private bathroom, cozy bed linen, and fluffy towels. Relax in style after a day of exploring the beautiful surroundings.

Convenient Location
Located a mere 41 km from Sumburgh Airport, The Grand Hotel provides easy access for travelers. Embrace the perfect blend of comfort and convenience during your stay with us.

Ready to immerse yourself in history and comfort? Book your stay at The Grand Hotel now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LSI

Location

Guest Reviews

7.6
Based on 438 reviews
Cleanliness: 5.36
Service: 9.33
Location: 9.37
Room Quality: 5.82
Amenities: 7.35
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.93
A
Anne • solo_traveller • au
7
Settle in, go for a walk, meet the staff and you'll have a lovely stay.
Pros:

The faded grandeur of The Grand Hotel will hopefully reach new heights under new ownership. It's in the best location in Lerwick and has a very long history. But the bonus for staying here is the fabulous staff, young and old.

Cons:

Entrance from car park was creepy for a single person.

2026-08-03 • via Nuitee
M
Möller • solo_traveller • se
8
Pros:

Bra läge mitt i Lerwick! Fantastisk frukost.

Cons:

Varmvattensystemet uppfyller alla fördomar om Storbritannien.

2026-08-03 • via Nuitee
E
Elizabeth • solo_traveller • au
7
Adequate accommodation but the staff are marvellous.
Pros:

The Grand Hotel's new owners are making a massive effort to bring the old girl into the modern era as her grandeur is a wee bit faded. The rooms are comfortable though and the staff wonderful.

Cons:

Entering from the carpark means meandering through a few bleach-smelling storage areas until you find the bar to check in. It's a bit gothically creepy balanced out by the sunny warmth of the breakfast room.

2026-08-02 • via Nuitee
G
Glyn • couple • gb
6
Great location but sadly poor condition hotel
Pros:

Brilliant location, pleasant helpful staff, views of the harbour.

Cons:

In a poor state of repair, aged and soiled carpets, defective shower only delivered cold water, broken glass in skylights (dangerous!), peeling wallpaper and blown damp plaster.

2026-07-25 • via Nuitee
P
Pius • couple • ch
8
A dip into a great past
Pros:

A house dating back to the Victorian epoch, with stuck, high ceilings, heavy curtains, carpets, luxurious ambiance. Perfect location in the heart of Lerwick, capital of the Shetlands, 2 min. from the harbour, 10 min. from the Mareel culture house and the Shetland museum. The hotel is somehow run down (compared to an imaginary original state), yet this discrepancy between the visible past and the present boosts the ambiance. A very small crew, yet very helpful. For any problem we got a solution. Great view from the rooms over the roofs of Lerwick over to Bressay isle.

Cons:

Many facitilites like lounge, luggage depot, night club are closed for years. As a guest you move between your bedroom and the large and beautiful dining hall. No lift for the house is listed as a historical monument. The hot water supplies need a remake. Friday and Saturday nights are quite noisy until 1 or 2 a.m. because of the bar right opposite the hotel. So better go there and have a dring and share the talk.

2026-07-22 • via Nuitee
R
Robert • solo_traveller • gb
8
Warm welcome to a perfect location
Pros:

Very friendly and helpful staff. Great breakfast. Comfy room and perfect location.

2026-07-14 • via Nuitee
E
Elaine • solo_traveller • gb
6
It seems to be run on a shoestring budget. The room size varies hugely and I ended up with a dud room. And my friend
Pros:

It’s a central location and the breakfasts were good

Cons:

It’s a very old property- and quite expensive for how basic it is

2026-07-13 • via Nuitee
A
Annie • solo_traveller • fr
9
Pros:

Petit déjeuner fabuleux, exceptionnel

2026-07-10 • via Nuitee
M
Mimmi • couple • se
6
Pros:

Mitt i staden, nära till allt. Vänlig personal. Hemtrevlig känsla.

Cons:

Ett ganska slitet hotel, läckande kranar och slitna ytor. Har man rörelsehinder är det inte möjligt att ta sig fram. Utifrån priset var det lite orimligt slitet.

2026-07-10 • via Nuitee
B
Björn • couple • se
7
Pros:

Mycket bra.

2026-07-05 • via Nuitee
A
Antonella • solo_traveller • ch
8
2026-07-04 • via Nuitee
I
Ingrid • couple • be
7
Pros:

Lekker ontbijt, rustige ligging en toch vlak bij Commercial Street.
Gratis parking binnen loopafstand.

Cons:

wifi viel regelmatig weg

2026-07-04 • via Nuitee
R
Robyn • solo_traveller • au
7
2026-06-28 • via Nuitee
R
Roy Moen • solo_traveller • no
6
2026-06-28 • via Nuitee
G
Gokhan • solo_traveller • au
9
2026-06-27 • via Nuitee
D
David • couple • us
9
Pros:

Very helpful staff. Great restaurants nearby.

Cons:

The only problem with the room was low shower pressure.

2026-06-26 • via Nuitee
J
John • couple • gb
6
The staff were superb - but the hotel building was disappointing.
Pros:

The staff were first class throughout the stay. Some of them had worked there for many years and were very loyal to this hotel - now fadded from its former glory.
The breakfast was first class. The personal attention was greatly appreciated.
The ready offer of help with carrying luggage to and from the room was much appreciated, extending even to taking it to the car proir to departure.

Cons:

Problems can be traced back to bureaucratic restrictions imposed by Historic Environment Scotland preventing necessary renovations to the building and its facilities - with particular reference to the much required installation of a lift.
The staff work heroically to deliver a quality service within this increasingly problematic building.

2026-06-22 • via Nuitee
M
michael • solo_traveller • us
10
Pros:

Perfect location around stores to shop

Cons:

Nothing to say on this has hotel was excellent n the staff was friendly and helpful

2026-06-22 • via Nuitee
M
michael • solo_traveller • us
10
Pros:

I liked everything old world charm

Cons:

No complaints

2026-06-22 • via Nuitee
C
caroline • family_with_children • gb
10
Really friendly hotel, very convenient in centre of Lerwick, breakfast is amazing
Pros:

Hotel is really convenient, centrally located with really friendly staff always happy to help. The breakfast was absolutely fantastic.

Cons:

The only downside is you need to be able to do stairs as there’s quite a lot of of them!

2026-06-22 • via Nuitee