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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Family rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Invoice provided
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Smoke alarms
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Guest room sealed after cleaning
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Historic Charm
Experience the allure of the 19th-century building in Lerwick at The Grand Hotel. Just 300 metres from Bain's Beach, our guestrooms offer free WiFi and a touch of history.
Comfortable Accommodation
Each room at our hotel is thoughtfully equipped with a wardrobe, flat-screen TV, private bathroom, cozy bed linen, and fluffy towels. Relax in style after a day of exploring the beautiful surroundings.
Convenient Location
Located a mere 41 km from Sumburgh Airport, The Grand Hotel provides easy access for travelers. Embrace the perfect blend of comfort and convenience during your stay with us.
Ready to immerse yourself in history and comfort? Book your stay at The Grand Hotel now!
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 16 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
Lekker ontbijt, rustige ligging en toch vlak bij Commercial Street.
Gratis parking binnen loopafstand.
wifi viel regelmatig weg
Very helpful staff. Great restaurants nearby.
The only problem with the room was low shower pressure.
Perfect location around stores to shop
Nothing to say on this has hotel was excellent n the staff was friendly and helpful
I liked everything old world charm
No complaints
The staff were first class throughout the stay. Some of them had worked there for many years and were very loyal to this hotel - now fadded from its former glory.
The breakfast was first class. The personal attention was greatly appreciated.
The ready offer of help with carrying luggage to and from the room was much appreciated, extending even to taking it to the car proir to departure.
Problems can be traced back to bureaucratic restrictions imposed by Historic Environment Scotland preventing necessary renovations to the building and its facilities - with particular reference to the much required installation of a lift.
The staff work heroically to deliver a quality service within this increasingly problematic building.
Hotel is really convenient, centrally located with really friendly staff always happy to help. The breakfast was absolutely fantastic.
The only downside is you need to be able to do stairs as there’s quite a lot of of them!
Location was excellent. Breakfast was great. People were friendly and helpful. We had a great view of the harbor. Parking was very close and free.
It's undergoing a refurbishment that is badly needed, but the project didn't get in our way.There is no lift. The bed is small and uncomfortable (not unusual in Britain).
Couldn’t improve on location. Perfect position on Commercial Road, spitting distance from bars and restaurants.
The hospitality offered by all members of the team was outstanding. Harvey, the manager, was genuinely friendly and would do anything to help.
The lady in charge of the dining room (I’m sorry I didn’t get her name) went out of her way to make our stay memorable. Breakfast was fabulous.
The building was a little tired but full of character and history. I could only imagine how grand it must have been in its day.
Our room was cosy and comfortable and warm.
The shower was disappointing and could have done with a bit of modernisation.
Amazing location, wonderful staff, great breakfast, good towels and plenty of hot water, slept really well
Decor a bit tired and dilapidated but I think it adds to its charm
Great staff, good location.
The location, one street back from the harbour was good. We had a front room and a view from the window.
The breakfast is amazing. Huge variety, juice, heaps of different cereals, fruit and the hot food option is huge. The breakfast room is beautiful.
The staff are lovely, friendly and chatty.
It’s clean.
It’s tired, refurbishment is happening though. Bedrooms are small and it was the most expensive room on our entire trip. We couldn’t use the bathroom shower, no hot water or pressure. It wasn’t able to be rectified but we were given a key to a single room down the hall way for showering.
The stairs, no lift and it’s a long way to the third floor! Staff did help with bags on the way in.
Hotel 'offered' an early breakfast. However when I went down for breakfast, managed to have some fruit and yoghurt which was set out, but waited for more than 20 minutes and no staff came to serve coffee or any hot breakfast - really poor service. No staff to be seen anywhere - my taxi arrived and I had to go to the airport.
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