Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Cons:
Room amenity issues
Disappointing restaurant experience

Categories

Cleanliness
8.68
There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.
Service
9.65
The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.
Location
9.19
Convenient location but concerns about safety in the vicinity; generally described as good.
Room Quality
9.14
Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.
Amenities
9.17
Amenities received mixed feedback; some items were missing but overall satisfactory.
Value for Money
9.63
Good quality for the price given multiple positive comments on value.
Food and Beverage
8.18
While some meals were appreciated, the restaurant experience was disappointing during a special occasion.
Overall Experience
9.99
Overall, a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation
Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services
Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures
Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult.

The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in.
In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 2386 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.99
A
Andres • couple • co
10
2026-07-18 • via Nuitee
C
Carlos • couple • us
10
2026-07-15 • via Nuitee
A
Alvarez • family_with_children • es
10
2026-07-13 • via Nuitee
Y
Yyali • extended_group • sv
9
Relajante
Pros:

El descanso en la habitación

Cons:

La cafetería abre muy tarde

2026-07-13 • via Nuitee
U
Urania • solo_traveller • uy
10
Pros:

La piscina

Cons:

Precio de la comida

2026-07-13 • via Nuitee
M
Marlon+Andres • family_with_children • co
8
Lamentablemente la recepciónista Dina es muy grosera y es una ofensa que un hotel tan prestigioso no brinde soluciones c
Pros:

El hotel es muy hermoso, la atencion de el señor Abraham y Darwin fue maravillosa

Cons:

La recepcionista Dina es muy grosera, son inaceptables sus palabras, es indignante su mal trato sin ninguna necesidad, prácticamente sacó a mis familiares porque no tenían el documento de identidad en la mano, a ellos les tocó irse para otro hotel, dialogue con la supervisora y ella solo me ofreció una carta de disculpas y unos cupones para unas bebidas

2026-07-13 • via Nuitee
M
Maria Eugenia • solo_traveller • pa
9
2026-07-13 • via Nuitee
L
Leonardo Rafael • family_with_children • co
10
Pros:

Instalaciones

2026-07-13 • via Nuitee
A
Amanda Mercedes • solo_traveller • sv
9
Placentera estancia en Cartagena
Pros:

Todo muy bien, personal muy amable y atento. Todo muy limpio

Cons:

Reponer los snacks y bebidas para poder disfrutar
La cafetera me parece que podría mejorar
La iluminación en el espejo del baño podría ser mejor

2026-07-12 • via Nuitee
E
emcc83 • solo_traveller • pa
10
2026-07-12 • via Nuitee
J
jose • family_with_children • pa
10
Pros:

Hotel céntrico, habitaciones muy cómodas

2026-07-12 • via Nuitee
C
CoYe • solo_traveller • mx
10
2026-07-11 • via Nuitee
A
Andrea • family_with_children • es
10
2026-07-11 • via Nuitee
P
Paola • couple • us
10
Excepcional
Pros:

Todo, siempre es un placer para mí visitar sus instalaciones, me siento como en casa en todos los en todos tienen un personal excelente.

2026-07-11 • via Nuitee
M
michael elias • solo_traveller • es
10
2026-07-09 • via Nuitee
G
Gómez • couple • co
7
Buena estadía, aunque la relación calidad-precio puede mejorar.
Pros:

El hotel es muy bonito, las instalaciones están bien cuidadas y las habitaciones son amplias, cómodas y muy limpias.

Cons:

El área de la piscina es agradable; sin embargo, la piscina exclusiva para adultos resulta pequeña para la cantidad de huéspedes que recibe el hotel, por lo que en algunos momentos puede sentirse bastante concurrida y no tiene sombrillas.
En cuanto al restaurante y al bar de la piscina, los precios me parecieron elevados en relación con la calidad de los alimentos y las bebidas. En particular, la pizza no cumplió con mis expectativas y los cócteles tienen un costo alto.
Respecto a la experiencia Regency Club, considero que no ofrece beneficios suficientes para justificar el costo adicional, por lo que, en mi opinión, no vale la pena pagar por este servicio.

2026-07-09 • via Nuitee
M
Miranda Flores • solo_traveller • bo
10
2026-07-09 • via Nuitee
B
Barraza • extended_group • pe
9
Pros:

La cercanía, la piscina

Cons:

La falta de sombrillas en el área de piscina

2026-07-09 • via Nuitee
C
Carolina • family_with_children • py
10
El resumen de lo que debe ser un 5 estrellas
Pros:

El desayuno muy completo y para todos los gustos.

2026-07-08 • via Nuitee
S
Silva • solo_traveller • ec
9
2026-07-08 • via Nuitee