Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Cons:
Room amenity issues
Disappointing restaurant experience

Categories

Cleanliness
8.68
There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.
Service
9.65
The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.
Location
9.19
Convenient location but concerns about safety in the vicinity; generally described as good.
Room Quality
9.14
Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.
Amenities
9.17
Amenities received mixed feedback; some items were missing but overall satisfactory.
Value for Money
9.63
Good quality for the price given multiple positive comments on value.
Food and Beverage
8.18
While some meals were appreciated, the restaurant experience was disappointing during a special occasion.
Overall Experience
9.99
Overall, a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation
Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services
Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures
Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult.

The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in.
In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.2
Based on 2361 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.99
L
luisa ambriz • solo_traveller • mx
6
2026-07-04 • via Nuitee
C
Cesar • couple • pe
9
2026-07-04 • via Nuitee
H
Hanny • couple • ae
10
Amazing hotel with a great ambiance, beautiful decor and friendly staff. Our room was super comfortable and we love the
Pros:

Amazing decor and ultra comfortable and modern rooms!

Cons:

The coffee place and the pool restaurant close too early.

2026-07-03 • via Nuitee
V
Viviana • solo_traveller • co
7
Pros:

Las instalaciones son limpias ,la vista y la piscina muy bonitas , el desayuno es rico

Cons:

Pagué acomodación para 3 personas y me dieron una habitación con dos camas sencillas, dormí súper mal , si están cobrando para 3 personas no veo porque las camas eran para dos , si bien las instalaciones son bonitas está sobrevalorado , es muy costoso para lo que ofrecen .

2026-07-03 • via Nuitee
T
Tamara • extended_group • us
10
2026-07-01 • via Nuitee
K
Katrina • couple • us
10
2026-07-01 • via Nuitee
T
Tina • family_with_children • se
9
Serviceminded personal, fina rum och bra läge
Pros:

Modernt, fina rum, fin pool och bra club

Cons:

Jobbigt med alla de olika hissarna men man vänjer sig

2026-07-01 • via Nuitee
T
TRAVIS • extended_group • us
10
Great Hyatt Regency Stay In Cartagena
Pros:

Location was great. Located off the beach and near lots of restaurants and shopping places. Hotel is connected to a strip mall but there is dedicated parking for hotel on 8th floor of parking garage. Parking was free for hotel. Hotel clean and well kept. We booked a suite so free vip breakfast and free vip happy hour were I included in our stay which was very exclusive. Not sure if the hotel offered direct taxi services but they were available to use at the lobby entrance each day. Suite Ocean view was breathtaking. Views for Vip Lounge were great as well. Had four pools including two infinity pools. Restaurants and bars on site. Rooms were big spacious as well as bathrooms. Complimentary water, tea, and coffee were included with Suite stay. Staff was friendly, helpful, and professional answering all of our questions and accommodating any request that wasn't out of the norrm. Beds were comfortable. A/C worked well. Hot water instantly as you turn on shower. Getting to different areas of hotel was a bit confusing at first b/c you have to go to certain floors to get to other floors but once you figure it out, its a breeze. Wifi was great and strong signal. Experience was amazing. Would stay again and would recommend!!

Cons:

I have no complaints at all. Great stay. Everything went as planned. Could not have asked for a more comfortable and accommodating stay for my first time in Cartagena. Definitely will stay here again. I have nothing bad or negative to say about this place. It was amazing!!

2026-07-01 • via Nuitee
N
Nicole • family_with_children • bq
8
Beautiful Pools
Pros:

Amazing views modern beautiful

Cons:

Breakfast buffet was very limited

2026-06-30 • via Nuitee
P
Pérez Mendez • family_with_children • co
10
2026-06-30 • via Nuitee
M
Milciades • solo_traveller • do
10
2026-06-29 • via Nuitee
G
Gerardo • couple • mx
10
Excelente estancia
Pros:

Excelente desayuno y el piso ejecutivo muy bueno

Cons:

El cambio de elevadores entre mi cuarto y el piso ejecutivo

2026-06-29 • via Nuitee
Y
YANUBIS • couple • ve
9
Estupenda estancia en un lugar hermoso
Pros:

La ubicación, la atención y las instalaciones son fabulosas

Cons:

El aire acondicionado está limitado a una temperatura que para personas como yo, no enfría lo suficiente

2026-06-27 • via Nuitee
J
Jaime Andres • couple • co
10
2026-06-27 • via Nuitee
E
Eva Montserrat • couple • ch
10
Excellent hotel. Great facilities and breakfast! Would definitely recommend
Pros:

Excellent hotel. Great facilities and incredible view.

Cons:

Nothing it was great!

2026-06-25 • via Nuitee
M
martinez • solo_traveller • co
10
2026-06-24 • via Nuitee
F
Florian • couple • be
6
Pros:

Very clean

Cons:

Staff was quite rude

2026-06-21 • via Nuitee
R
Renato • couple • us
10
2026-06-19 • via Nuitee
C
Clara • couple • co
10
2026-06-18 • via Nuitee
L
Luis Jorge • solo_traveller • co
10
Excelente
Pros:

Todo

Cons:

Nada

2026-06-17 • via Nuitee