Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Beautiful views
Cons:
Room amenity issues
Disappointing restaurant experience

Categories

Cleanliness
8.68
There were mentions of issues with the room amenities like a broken coffee maker and iron, indicating a need for better cleanliness.
Service
9.65
The staff received numerous compliments for their attentiveness and helpfulness throughout the stay.
Location
9.19
Convenient location but concerns about safety in the vicinity; generally described as good.
Room Quality
9.14
Rooms were described as gorgeous with good views but noted that A/C might not meet expectations.
Amenities
9.17
Amenities received mixed feedback; some items were missing but overall satisfactory.
Value for Money
9.63
Good quality for the price given multiple positive comments on value.
Food and Beverage
8.18
While some meals were appreciated, the restaurant experience was disappointing during a special occasion.
Overall Experience
9.99
Overall, a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Luxurious Accommodation Steps Away from Bocagrande Beach

Exquisite Dining and Relaxation
Indulge in a culinary journey at our restaurant and unwind with a refreshing drink at the bar. Enjoy the outdoor swimming pool for a leisurely dip or soak up the sun on the poolside loungers.

Convenient Amenities and Services
Experience seamless hospitality with free WiFi, a 24-hour front desk, and room service at your disposal. Each room is equipped with modern essentials including a flat-screen TV, a desk, and a private bathroom for your comfort.

Explore Cartagena's Treasures
Discover nearby attractions such as Castillogrande Beach, Laguito Beach, and Cartagena de Indias Convention Centre, all just a stone's throw away from our hotel.

Book your stay at Hyatt Regency Cartagena for a memorable experience in this vibrant city.

Important information:

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus breakfast). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

Please note that children under 11 years of age stay for free. Children of 12 years of age or older must pay as an adult.

The property reserves the right to refuse admission of additional guests or companions that have not been previously registered during check in.
In order to complete the registration of under-age, a legal document as ID, Civil registration or Passport should be presented to prove the family bond.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Location

Guest Reviews

9.2
Based on 2456 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 9.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 8.18
Overall Experience: 9.99
Y
YINA • family_with_children • co
10
Pros:

La atención, nla calidad humana del personal

2026-10-30 • via Nuitee
D
De Greiff • family_with_children • co
9
2026-10-27 • via Nuitee
F
Fabiano • extended_group • br
10
2026-10-21 • via Nuitee
J
Jose • extended_group • co
9
Pros:

El desayuno

Cons:

El check in muy lento. El restaurante muy lento

2026-10-17 • via Nuitee
J
josue • couple • co
9
Pásala bien en hayatt
Pros:

En términos generales todo

Cons:

Falta control en el momento de agarrar el ascensor para salir del edificio con el carro

2026-10-16 • via Nuitee
C
Carlos Eduardo • couple • co
7
Tienen retos para enfrentar
Pros:

Ubicación

Cons:

La suite donde estábamos no tenía ninguna atención en el baño, empezando por pañuelos faciales. Un hotel de esa categoría y la habitación que escogimos nos generó expectativas que no se cumplieron

2026-10-16 • via Nuitee
A
Andres • couple • co
9
Pros:

Frontline personnel was amazing. Room and bathroom were wide and extremely clean and made you want to stay there. Pools were crazy good and had such a beautiful view in both, room and pools.

Cons:

Standing lamp was crashed on the floor when we entered the room for the first time. I called 4 times and they didn't actually come to take it out until the next day. Never got replaced.

2026-10-16 • via Nuitee
P
PEPIN • couple • cl
10
2026-10-15 • via Nuitee
E
EKA • family_with_children • pe
10
Dias hermosos en familia, vacaciones extraordinarias.
Pros:

Nuestra eleccion de este hotel fue lo mejor del viaje, todo extraordinaro y de primer nivel, pasamos dias acogedores, todo cerca y una zona segura, nos vamos convencidos de regresar.

2026-10-14 • via Nuitee
D
Daniela • couple • co
10
Pros:

Me gustó mucho el servicio! Las habitaciones siempre impecables gracias a Hada Luz

2026-10-14 • via Nuitee
A
An • family_with_children • co
10
2026-10-10 • via Nuitee
S
Steven • couple • us
10
Great location, very good breakfast, friendly staff
Pros:

Location, amenities, very clean and modern

2026-09-19 • via Nuitee
D
Diego • couple • co
10
2026-09-18 • via Nuitee
A
Anna • family_with_children • se
10
Amazing stay in Bocagrande
Pros:

The location of the hotel was amazing, just across the beach and located centrally in Bocagrande with supermarkets around the corner. The pool area was fantastic, with 3 infinity pools, and the breakfast was very rich and varied from day to day.

Cons:

There was a rule that the room had to be cleaned daily, which I had never experienced before. The rationale seemed to be that the staff wanted to check on the guests at least once within 24 hours.

2026-09-16 • via Nuitee
L
Loaiza • solo_traveller • co
10
2026-09-15 • via Nuitee
A
Ana maryory • family_with_children • co
10
MUY CONFORTABLE Y VOLVERIA A QUEDARME EN EL
Pros:

PISCINA EXCELENTEE, DESYUNO EXCELENTE, BUENA UBICACION

2026-09-14 • via Nuitee
F
Fernando • solo_traveller • pe
9
2026-09-13 • via Nuitee
J
Jorge • family_with_children • pa
10
maravilloso
Pros:

desayuno muy completo y variado, habitación amplia y limpia

2026-09-13 • via Nuitee
L
Leonardo • couple • co
10
Vivimos con alegría la celebración de amor y amistad
Pros:

Es una estadía a toda confort con estilo y elegancia

2026-09-11 • via Nuitee
T
Tamara • couple • cl
10
2026-09-11 • via Nuitee