Elements Tulum Boutique Hotel

Hotels
8.6 (540 reviews)
Calle Sol Oriente entre Avenida Coba y Calle Escorpion , Tulum , MX
+52 984 143 8199

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited parking
Maintenance needed in bathroom

Categories

Cleanliness
7.65
Several remarks indicated issues with cleanliness, such as stained bedding and old towels.
Service
9.15
Consistently praised for friendly and helpful staff.
Location
9.15
Repeatedly highlighted as excellent and convenient, especially for access to local amenities.
Room Quality
8.65
Rooms were generally spacious and well-equipped, although some comments noted maintenance issues.
Amenities
8.15
Mentioned positively overall, but some amenities like the pool were described as small.
Value for Money
8.65
Good value given the location and service, despite some cleanliness concerns.
Food and Beverage
8.65
Breakfast and food options were received well, especially the coffee and pancakes.
Overall Experience
8.75
Overall experience was positive, but with notable flaws in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:10

Property Description

Luxurious Accommodation in Tulum

Exquisite Amenities: Enjoy the convenience of a tour desk, luggage storage, and concierge service, ensuring a seamless stay.

Comfortable Rooms: Relax in well-equipped rooms with modern amenities like flat-screen TVs, air conditioning, and private balconies in select rooms.

Convenient Location: Explore Tulum easily with the hotel's proximity to key attractions like Tulum Archeological Site and Tulum Bus station.

Book your stay at Elements Tulum Boutique Hotel for a truly unforgettable experience in Tulum.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

8.6
Based on 540 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.75
I
Idoia • solo_traveller • es
9
Pros:

Muy amables. Todas las comodidades y facilidades para disfrutar de la estancia. buenas recomendaciones.

2026-09-19 • via Nuitee
S
Stephane Georges • solo_traveller • ch
10
Parfait.
Pros:

On prend le déjeuner à 5 secondes de l'extérieur de l'entrée principale. Le personnel est très attentifs a nos demandes et sont très professionnels. A 5 minutes, il y a 3 centres commerciales. LaComber est incroyable, on y trouve de tout.

2026-09-14 • via Nuitee
F
Flavio • couple • us
5
Razoável
Pros:

Localização

Cons:

Chuveiro água fria, não tem elevador, não tem café ,ar condicionado não funciona

2026-09-08 • via Nuitee
C
Chiara • couple • it
7
Cons:

La camera non era pulita sul pavimento c’era uno strato di polvere e l’aria condizionata era molto rumorosa

2026-09-05 • via Nuitee
R
Ramanauskas • couple • lt
10
2026-08-25 • via Nuitee
J
Javier • extended_group • es
8
Buen alojamiento
Pros:

Un alojamiento correcto, aunque precisa de pequeña reforma en el baño.

2026-08-24 • via Nuitee
M
massimo • couple • it
7
Pros:

Struttura ben fatta e camere molto ampie. Letto molto comodo e bagno spazioso.

Cons:

Sembra un po’ trascurata, avevamo gli asciugamani del bagno strappati e la pulizia non era al top.

2026-08-23 • via Nuitee
M
martin • solo_traveller • es
9
Pros:

Las habitaciones eran muy cómodas y de muy buen tamaño

2026-08-20 • via Nuitee
J
Jairo Nielson • couple • br
10
Espetacular
Pros:

Local muito agradável, confortável e de excelente localização, estacionamento próprio. Piscina muito deliciosa e de um belo visual a noite.

2026-08-19 • via Nuitee
S
Simone • couple • gb
10
Pros:

Fabulous location. Large, clean, perfectly functional room. Lovely staff, especially Jose!

2026-08-19 • via Nuitee
M
Mammady • solo_traveller • fr
10
Incroyable
Pros:

Excellent

Cons:

Tout était bien

2026-08-19 • via Nuitee
G
Giulia • extended_group • it
9
2026-08-18 • via Nuitee
G
Giacomo • couple • it
2
Terrificante, sconsigliato!
Pros:

Non ho trovato nulla di positivo

Cons:

La struttura è tenuta molto male e il livello di pulizia è decisamente insufficiente. L’esperienza è stata molto lontana da quella che ci si aspetterebbe da un hotel 4 stelle nel centro di Tulum: gli ambienti risultano trascurati e, nel complesso, la struttura ricorda più un ostello che un hotel della categoria dichiarata.

Anche la sicurezza ci ha lasciato molto perplessi: la guardia presente all’ingresso è stata trovata addormentata più volte durante il nostro soggiorno, cosa che non ci ha fatto sentire particolarmente tranquilli. Inoltre, la zona circostante non ci è sembrata particolarmente sicura o piacevole, soprattutto nelle ore serali.

La situazione è stata talmente deludente che abbiamo deciso di effettuare il check-out in anticipo, rinunciando alle notti già prenotate e pagando di tasca nostra un altro hotel pur di poter proseguire il soggiorno in condizioni migliori.

Non lo consiglio assolutamente.

2026-08-18 • via Nuitee
T
Theo • couple • fr
9
2026-08-17 • via Nuitee
C
Cleber Garcia • couple • br
10
Muito agradável, infelizmente o sargasso impediu que conhecêssemos o local
Pros:

Atendimento dos funcionários

Cons:

Nada

2026-08-13 • via Nuitee
A
Ana • family_with_children • es
7
2026-08-05 • via Nuitee
B
Ben • couple • gb
9
2026-07-17 • via Nuitee
K
Konstantinos • couple • us
10
2026-07-17 • via Nuitee
M
Marlene • solo_traveller • at
7
Pros:

Das Zimmer war sehr groß und schön, auch die Lobby war hübsch mit den ganzen Pflanzen hatte man sofort Urlaubsfeeling. Das Personal war freundlich und das Frühstück ausgezeichnet!

Cons:

Am Abend kam es leider zu einem 1,5 stündigem Stromausfall obwohl die Straße beleuchtet war, es liegt also an der Stromversorgung des Hotels. In der Zeit hatten wir weder Strom noch Wasser im Zimmer, draußen in den Gängen gab es auch keine Notbeleuchtung.

2026-07-16 • via Nuitee
A
Alberto • solo_traveller • mx
8
2026-07-06 • via Nuitee