Elements Tulum Boutique Hotel

Hotels
8.6 (519 reviews)
Calle Sol Oriente entre Avenida Coba y Calle Escorpion , Tulum , mx

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Free

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Limited parking
Maintenance needed in bathroom

Categories

Cleanliness
7.65
Several remarks indicated issues with cleanliness, such as stained bedding and old towels.
Service
9.15
Consistently praised for friendly and helpful staff.
Location
9.15
Repeatedly highlighted as excellent and convenient, especially for access to local amenities.
Room Quality
8.65
Rooms were generally spacious and well-equipped, although some comments noted maintenance issues.
Amenities
8.15
Mentioned positively overall, but some amenities like the pool were described as small.
Value for Money
8.65
Good value given the location and service, despite some cleanliness concerns.
Food and Beverage
8.65
Breakfast and food options were received well, especially the coffee and pancakes.
Overall Experience
8.75
Overall experience was positive, but with notable flaws in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:10

Property Description

Luxurious Accommodation in Tulum

Exquisite Amenities: Enjoy the convenience of a tour desk, luggage storage, and concierge service, ensuring a seamless stay.

Comfortable Rooms: Relax in well-equipped rooms with modern amenities like flat-screen TVs, air conditioning, and private balconies in select rooms.

Convenient Location: Explore Tulum easily with the hotel's proximity to key attractions like Tulum Archeological Site and Tulum Bus station.

Book your stay at Elements Tulum Boutique Hotel for a truly unforgettable experience in Tulum.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 519 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.65
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.75
R
Rafael • solo_traveller • mx
10
Pros:

Que estaba limpio y que cumple lo que ofrece y el personal es muy amable.

Cons:

La llave para abrir la puerta principal, pero son detalles mínimos.

2026-05-29 • via Nuitee
B
Bernier • couple • fr
9
Pros:

L ambiance de la ville et le personnel de l hôtel exceptionnel

Cons:

Rien a redire

2026-05-26 • via Nuitee
D
David H. • extended_group • mx
9
excelente
2026-05-24 • via Nuitee
A
Acourt • couple • fr
9
2026-05-21 • via Nuitee
S
Silva • couple • co
1
I would avoid at all costs.
Pros:

La verdad comodo y buenas camas

Cons:

Llegue y el towel rack estaba roto, y como no lo reporte ahi mismo me lo quieren cobrar y sacar del deposito de seguridad. El recepcionista fue muy grosero conmigo.

2026-05-18 • via Nuitee
S
Silva • couple • co
10
2026-05-17 • via Nuitee
A
Alexandra • couple • fr
7
Bon expérience dans un hôtel en ville verdoyant et reposant à proximité de point d’intérêt
Pros:

Chambre lumineuse, ample spacieuse avec vu sur un patio verdoyant et frais. Personnel accueillant 24/24 à l’accueil ce qui est plaisant et toujours disponibles pour répondre à vos questions.

Cons:

Petit problème d’eau dans la chambre , pas tout confort ( manque de sèche-cheveux ou de simples bouteilles d’eau)

2026-05-17 • via Nuitee
R
Rosa • couple • es
7
2026-05-16 • via Nuitee
B
Boris • solo_traveller • fr
1
Pros:

Nothing.....

Cons:

The absolute worst customer service of my life. Avoid at all costs. Use at your own risk!

2026-05-16 • via Nuitee
S
Stijn • couple • be
9
We had a very nice stay!
Pros:

The swimming pool was nice and the room was big

Cons:

Beware that you have to pay for the bikes and they are not the best

2026-05-16 • via Nuitee
R
Rosa • couple • es
7
2026-05-16 • via Nuitee
L
Laura • couple • it
9
Pros:

Stanza spaziosa, nuova, pulita.

Cons:

Richiesta di cauzione, non hanno rifatto la camera

2026-05-13 • via Nuitee
L
lilian • solo_traveller • br
9
So elogios
Pros:

Localizacao do lado de 4 grandes mercados, proximo da zona hoteleira ate e da avenida principal pra ir a pé.

2026-05-11 • via Nuitee
L
Lucy • couple • fr
9
Super
Pros:

Tout est exceptionnelle merci pour l’accueil , notamment Sébastian qui nous a conseillé des restaurants .
Très propre , chambre spatieuse et très belle
Merci

Cons:

Ras si je devais dire quelque chose la distance des endroits mais tout est parfait

2026-05-11 • via Nuitee
E
Evgenii • family_with_children • ru
10
Отель хороший
Pros:

Отель супер, но в городе делать нечего или мы не нашли чем заняться.

2026-05-10 • via Nuitee
A
Audrey • couple • fr
10
Parfait
Pros:

Tout : le personnel, la piscine et le logement

Cons:

Rien

2026-05-08 • via Nuitee
S
smath70 • couple • in
9
2026-05-08 • via Nuitee
G
Gael • solo_traveller • it
10
Good
Pros:

Bella la stanza e la piscina

Cons:

Nulla

2026-05-07 • via Nuitee
G
garcia novelo • couple • mx
10
2026-05-06 • via Nuitee
L
leo morsella • solo_traveller • ar
10
Bien para usarlo de transito
Pros:

La relación costo calidad es buena, la opción del desayuno esta tercerizada, es buena pero prescindible. Alfonso en recepción un genio, te resuelve todo

Cons:

Solamente unos cortes de luz ajenos al lugar complicaron 1 jornada

2026-05-05 • via Nuitee