SureStay Plus Hotel by Best Western Sacramento North

Hotels
SureStay Plus Hotel by Best Western
6.2 (1558 reviews)
350 Bercut Drive , Sacramento , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean
Helpful staff
Good location
Cons:
Dirty rooms
Limited breakfast options
Noisy surroundings

Categories

Cleanliness
4.66
Several reviews mentioned issues like dirty walls and odors.
Service
8.13
Common positive sentiment regarding staff helpfulness and friendliness.
Location
7.67
Good location for accessibility, although some noted nearby undesirable areas.
Room Quality
5.62
Mixed feelings due to reports of old mattresses and cramped rooms.
Amenities
6.65
Decent amenities like breakfast and security, but there were some complaints.
Value for Money
6.11
Fair pricing noted, but issues reported might affect overall value perception.
Food and Beverage
5.16
Many reviews criticized breakfast variety and quality.
Overall Experience
5.63
Guests experienced a mix of good and bad; some return visits may not be considered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:28

Property Description

Modern Comforts
SureStay Plus Hotel by Best Western Sacramento North offers air-conditioned guest rooms with free WiFi, flat-screen cable TV, microwave, refrigerator, coffee machine, and work desk. Some rooms even feature a balcony for a touch of luxury.

Convenient Amenities
Start your day right with a delicious continental breakfast available daily at the property. Explore nearby attractions like the California State Railroad Museum and Crocker Art Museum, both just a few kilometers away.

Ideal Location
Situated in Sacramento, this hotel is not only close to popular museums but also just 13 km from Sacramento Airport, making it a convenient choice for travelers. Book your stay at SureStay Plus Hotel by Best Western Sacramento North now!

Important information:

A valid credit card or cash deposit is required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.2
Based on 1558 reviews
Cleanliness: 4.66
Service: 8.13
Location: 7.67
Room Quality: 5.62
Amenities: 6.65
Value for Money: 6.11
Food and Beverage: 5.16
Overall Experience: 5.63
S
Sherry solo_traveller us
6
I would stay there again, but would have to be in the room before dark was close to my location. I needed to attend.
Pros:

My room was very clean and the staff was excellent helped me and everything that I needed breakfast was excellent

Cons:

A lot of homeless people and people walked around with beers getting drunk and a lot of drug addict walk through the property

2026-08-14 via Nuitee
B
Blake solo_traveller us
2
Room was so filthy, found a cockroach in the room, took until 5pm the next day get us a clean room.
Pros:

The pool and the hot tub, and the breakfast.

Cons:

My room was ridiculously filthy, crap all over the walls, crumbs everywhere, fridge was dirty, hand prints all over everything, cob webs all over the ceiling and walls, the chair should have been thrown away it was so gross, the balcony was horrendous, spider webs all over everything, chairs, table, railing and walls were covered, looked like nobody had cleaned out there in years. Found 2 spiders on the sliding door as well as a cockroach on the curtains. And i when asked about getting a different room a clean room, there was rooms available that were clean, had to wait until about 4 or 5pm the next day to get a different room, and I really had to stay on there ass about switching rooms, it was like they didnt want to switch my room for some reason like they didn't believe me. And when I finally got a clean room, that they said had gotten a deep clean thats why it took all day to get clean supposedly, and it was clean but def not no deep clean clean. And then after we checked out when I got the deposit money back they charged me 20 or 30 buks for some reason, I havent had a chance to call about it and see why the charged me money, we were barely in the room maybe like 12-14hrs, all we used was a couple towels to dry off from the pool that was it, so very bad experience this last time ive stayed there before a few years back and it wasnt anywhere near as bad as this last stay, I should get a refund for the 2 nights we stayed there thats how bad it was...

2026-08-13 via Nuitee
K
Kieth solo_traveller ca
3
Pros:

Canterbury has waffles but the pool was closed north Sacramento was a dirty pool an no
Coffee in room and ac wouldn't shut off or on properly

2026-08-12 via Nuitee
A
Alysha couple us
1
Poor service
Pros:

Nothing, the staff never returned. Any email or manager did not answer the phone due to a cancellation fee

2026-08-10 via Nuitee
I
Inam Ullah Khan solo_traveller pk
10
Pros:

The best welcome I ever see in hotels managed by booking. com
best cooperation and support.

Cons:

Only they should not ask for security as the customer can check out anytime, while allowed his employee to inspect the room before finalizing the check out process.
As mostly international traveller can check out on time get in on time on flight or Bus or train.

2026-08-10 via Nuitee
C
Christopher couple us
1
2 out of 10 stars. I wouldn't recommend or stay here again.
Pros:

I only liked the location

Cons:

My room was filthy, there was crumbs all over the carpet and in corners as if they did not vacuum. I have a picture of a chair that was in the room which was covered in what looked like pet hair . Surfaces were not clean at all there was sticky stuff on side tables. Fridge had crumbs and hair looked like it was never cleaned. Cleaned the fridge myself before even using it and had to wipe everything with disinfectant wipes. My bathroom tub and toilet were both not the cleanest. Had to clean most of the bathroom myself, room even smelled musty upon entry. Saw a rat fall out of a tree by the smoking area and scurry along the fence. There was a huge dead cockroach outside the room by the stairs. There was an enclosed hallway to my room that had to be at least 90 degrees 24/7 because of all the ac units. Advertised as a hotel but was just a gated motel. Breakfast area was not even mopped one of the two days I stayed because I saw the same marks on the floor. Motel 6 would have probably been cleaner.

2026-08-08 via Nuitee
C
Carolina solo_traveller cl
9
2026-08-08 via Nuitee
D
dawn couple us
8
2026-08-06 via Nuitee
A
Andrew couple us
5
It was cheap the room was ok the people and area had lots of homeless and sketchy people
Pros:

Price of room, it was ok for cleanliness

Cons:

Lots of sketchy people with homeless also the area was sketchy

2026-08-05 via Nuitee
L
Linder solo_traveller us
8
2026-08-04 via Nuitee
R
Ramirez family_with_children us
1
Absolutely Terrible Experience, Unsafe and Unacceptable Conditions SHAME ON BOOKING.COM FOR ADVERTISING THIS DISGUSTING
Pros:

Absolutely nothing!!!!

Cons:

Unsafe
Very dirty
Prostitution on property
Misleading photos
Homeless people all around the property
Staff is very UNFRIENDLY

2026-07-24 via Nuitee
R
Rodríguez solo_traveller us
1
Cons:

Had to end my say early because my non-smoking room smelled intensely of cigarette smoke.

2026-07-21 via Nuitee
M
Martins family_with_children ca
5
Just okay
Pros:

Breakfast okay somewhat,

Cons:

More staff should be hired

2026-07-21 via Nuitee
M
Marshall solo_traveller us
8
Pros:

Close to a very good Mexican restaurant called Maya, A breakfast including eggs and sausages and our bacon was very good to get me on the road fast

2026-07-20 via Nuitee
M
Margaret solo_traveller us
8
2026-07-18 via Nuitee
A
Aguayo solo_traveller us
9
Cons:

El olor de los cuartos

2026-07-18 via Nuitee
A
Alissa couple us
1
2026-07-18 via Nuitee
D
deana family_with_children us
7
2026-07-09 via Nuitee
A
Antonio couple us
2
2026-07-06 via Nuitee
E
Eileen Melissa couple us
7
2026-07-01 via Nuitee